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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLE1PHONE NUMBER AVAILABLEPerson-oriented and competent individual looking to obtain a position with a company that allows me to use as well as develop my communication, negotiation, and problem-solving skills to carry out various duties relevant to the position.Account ManagerUS Auto Credit-Jacksonville, FLAugust 2022 to Present Initiate contact of past due borrowers to facilitate bringing of loan to current status thereby loweringdelinquencies in loan portfolios overall. Compliance to current regulations and guidelines is essential.. Call on past due loans and provide customer service as needed on each call Answer a high volume of inbound calls from past due clients Negotiate payment arrangements and assist borrowers with workout options as needed Educate customers regarding status of account and fees past due Seek out select duties and projects from supervisor in support of delinquency goals Independently manage time in an effort to meet all department standards and requirementsClaims ExaminerAsphire Staffing-Jacksonville, FLNovember 2021 to June 2022 Reviews claims and extracts information for processing Collects and processes death and life disability waiver claims Verifies, corrects, and completes claims information by telephone, letter, or personal contact Conducts investigations and gathers supporting documentation on claims Calculates benefits payable Approves (to a specified amount) or denies claims in accordance with established proceduresRemote Trainer/CoachHG Solutions-Jacksonville, FLJanuary 2019 to October 2021 Coach and Develop CSR to achieve team goals that would support business strategies Monitor CSR performance to help meet and exceed client expectation Report data, Performance reviews, rewards, recognition, Disciplinary Action/Write-ups Complete/Prepare team Payroll, Enforce company policies and procedures Recruit and interview new talent for a growing companyAccount Resolution Research SpecialistGC Services-Jacksonville, FLJuly 2016 to December 2018 Complied with all specified FDCPA state and city laws and provisions outlined in GC Services Compliance with FDCPA & State Collection Laws Statement Negotiate and set suitable arrangements within company guidelines Ability to adapt in a changing environment Research and document accurately in a timely manner, Correct deficiencies and/or oversightsAssistant ManagerTaco Bell Restaurant-Jacksonville, FLMarch 2014 to April 2016 OSHA guidelines along with Compliance with Food Regulations are met Cleanliness and safety procedures are met to ensure company is in compliance Managed financial obligations, Exercised strong interpersonal skills Utilized Problem solving Maintained Professional customer relations with Team and customersCollections/Research AgentEnhanced Recovery Company, LLC-Orange Park, FLApril 2012 to January 2014 Arranged payment plans based on the customer financial situation Practiced FDCPA rules and regulations along with company policies and procedures Handled accounts that were over 60 days delinquent and sent correspondence Assisted with escalated issues maintaining a high level of professionalism Data entry and Research along with skip tracing (Lexis-Nexis and EDM)EducationDiplomaAndrew Jackson High School - Jacksonville, FLCertifications and LicensesFlorida State College of JacksonvilleBusiness Operations CertificateMay 2023Business Specialist CertificateMay 2023Business Management CertificateDecember 2023Business Entrepreneurship CertificateDecember 2023 |
