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ExperienceDirect Support AssistantCNY OPWDD  Cayuga County Auburn, NYStreet Address /2024 - 07/2024Protected and served individuals with developmental disabilities to ensure their dignity, happiness, safety and overall well-being. Assisted with life skills, ie., bathing, grooming, dressing, changing, dining. Provided meal preparation, transportation for socializing and community outings, and advocated during medical appointments when they couldn't themselves. Learned individual's service plans and helped them achieve personal goals.Communicated with team members and Supervisors to ensure needs were being taken care of. Practiced confidentiality. Administrative AideCity of Syracuse - Code Enforcement  Syracuse, NY 03/2014 - 01/2024Provided excellent customer service, answered phones/took complaints, scheduled appointments for Inspectors, scanned and filed documents and input data on computer, assisted walk-in customers with obtaining proper documents, directed customers to various departments/inspectors, communicated with co-workers/supervisors to ensure correct information was given to customers/companies/inspectors. Skills InstructorArc Of Onondaga  Syracuse, NY04/2013 - 12/2013See responsibilities for CNY OPWDD. Also, Medication Certification, First Aid/CPR. Customer Service AssociateRAYMOUR AND FLANIGAN  Liverpool, NY07/2012 - 01/2013Call Center, assisted customers with purchases, returns and complaints, utilized conflict resolution skills, used computer programs/processes to research customer's purchase(s) to document changes when necessary, updated customer's transaction when new item was given due to first item malfunctioning, ripping, or presenting badly. Typist l and Typist llOnondaga Co Dept of Social Services - Child Support  Syracuse, NY 11/2007 - 07/2012Provided data entry and prepared documents in relation to corresponding departmental services, analyzed current records and accessed research sources to update and ensure case information was accurate, sorted, copied, scanned, and arranged files/paperwork, opened and distributed mail and substituted for Clerk and Receptionist in their absence. SkillsCustomer Service, Typing, Written and Verbal Skills EducationLiberal Arts/HumanitiesCayuga County Community College  Auburn, NY05/1990Outstanding Jazz Musician Award - 1981Lisa A TokarzEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuburn, NY