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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Proactively solve and present proposed solutions that deliver a low-effort experience for customers by completing work efficiently and accurately, as well as anticipating future needs.Family DollarCashier 09/2011 - 01/2016Deliver excellent customer service with a positive, professional attitudeProcess layaways, returns, and exchangesPerform other tasks as assigned by managerAnswer customer questions and make product recommendations when appropriate.Listen to the customer to determine the needs and wants of the customer.Treat customers and associates better than they expect.Achieve excellent customer service. Correctly handle all register transactions.Suggest usage of West Marine promotional programs and services with each applicable sale.Actively participate in all programs and procedures that can drive sales.Answer the telephone within three rings.Work with the store/general manager to resolve customer complaints and concerns in a timelyWork with associates to achieve Stores sales plan.Ensure the store is neat, clean and organized throughout each business day.Work with fellow associates to maintain that Asset Protection standards are met all the time.Americall Corporation 6/2001 7/2003Customer SpecialistProvides first level support for question resolution, researching/resolving issues.Determine if customer requests/inquiries require escalation to tier twoDocument customer interaction in Contact or Call Center technology systemRelates to all customers in a friendly, accommodating, and respectful mannerAbility to translate your skills to other employees through training and mentoringAnswers all incoming calls and dispatch requestsSet high personal standards of performance and accepts responsibility and accountabilityCommitted to performance improvement and positive changeUtilize call center telephony technology to manage and monitor volume of incoming callsCompetencies:Ability to participate as a team player and positively influence a groupSelf-starter who is comfortable taking initiativeAstute listening skills and ability to build rapport, even with the most difficult customerExcellent verbal and written communication skillsAttention to detail in documentation and transaction accuracyTechnical troubleshooting, critical thinking, and problem-solving skillsDemonstrated ability to achieve successful outcomes in difficult situations with clients/customersAbility to multi-task and work within timed deadlinesWillingness to learn and actively seek out information to improve service to the clientsAbility to simply and cogently explain how and why sales techniques will/not workEducation:Thornridge High SchoolReferences Available Upon Request |
