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Click here or scroll down to respond to this candidateCandidate's Name
Jessicas Pet World - Norwich, CTApril Street Address to PresentGreeting clients and their pets with a warm and friendly demeanor.Managing phone calls, scheduling appointments, and addressing client inquiries.Checking clients in and out, processing payments, and maintaining accurate records.Managing client files, including medical records and invoices.Providing information on clinic services and products.Maintaining cleanliness and organization in the reception and waiting areas.Supporting colleagues in maintaining a safe and clean environment.Adhering to all clinic policies, procedures, and safety protocols.Participating in team meetings and training as required.ManangerO.C.Kitchen - Rockville, CTAugust 2023 to September 2023Completing training in hostessing, serving, cooking, dishwashing, and management job codes to O.C.Kitchen standard.Maintaining paperwork files and management books, following standards and details of equipment failures or issues.Providing staff with assistance in performing difficult or complicated duties.. Planning and preparing the work schedules, and assign employees to specific duties. Performing some food preparation or service tasks such as cooking, clearing tables, and serving.Daily cash handling involving multiple cash drawers, drop safe, change safe and bank deposits.Evaluated department conditions and operations to determine strengths and areas for improvement.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Plan events to bring clients in, also work with all the staff so everyone is apart of it.Understand targets for sales and purchases at the weekly, monthly, quarterly and annual levels..Created new document tracking system to provide solid support for progressive discipline. Keep go relationships with our vendors..Planned, developed, managed, and evaluated an operational food and beverage service program..Implemented long-range plans, and policies and procedures, ensuring compliance with all federal and state laws, rules, regulations, requirement.Salon Manager/CoordinatorOggis Salon - West Hartford, CTFebruary 2023 to September 2023The most important part is Customer Service. Taking the time needed to understand the needs of the salons unique client base. Always show each client the same respect you gave to the person before them. Develop and maintained positive client relationships to ensure a high rate of return clients and referrals.Organizational skills to place orders for inventory, keep enough for in store and client orders. Make sure products are put away correctly so anyone can find what they need easily. Drop off Avon, West Hartford, Hartford and Glastonbury when shipment comes in, input everything that came in.Create schedules and handle other clerical tasks.Effective oral communication skills to interact with staff and clientsInterviewing skills to recruit quality candidates for open positionsAbility to use spreadsheets, customer management software and word processing programsBasic knowledge of accounting to track purchasing expenses and work within a budgetStrong interpersonal skills to handle client complaints and motivate and coach staffAdequate written communication skills to develop policies, craft social media posts daily and perform other writing tasksWorking knowledge of state and local health and safety standards governing salonsSkilled at answering a high volume of calls and answering customer queries about the salon, including its products and services.In charge of opening/closing shop an register while managing all employee's daily activities.Divide my hours between salons in West Hartford and Glastonbury,CtHandled extensive filing, bookkeeping, and scheduling.Go to training classes to keep up with what is new in cosmetology.Assisted salon staff with any requests.Made sure clients are comfortable, see if they needed anything to drink or eat. Keep checking in on clients during their time at the salon.Served as an enthusiastic and welcoming first point of contact for this busy and high end salon.Scheduled all appointments and worked with stylists to ensure schedules were pleasing, confirm appointments the day before clients appointments.Helped to maintain a clean and inviting salon atmosphereDid other duties from washing laundry, sweeping, mopping, dusting, clean stylists stations when done for the night and much more.Administered all payments and maintained organized financial records and receipts.Always made sure clients left happy and incase something went wrong would talk to the client to understand what they were unhappy with and come up with a solution to fix the problem.Plan events with vendors to build relationships and increase business.Merchandise ManagerBath and Body Works - Manchester, CTMay 2016 to December 2021Increased product availability and promotion on sales floors through thoughtful merchandising design and implementation.Planned online and offline merchandise displays.Designed the planograms for both new and existing sales floors.Worked closely with store managers to maximize product displays and rotations.Effectively optimized quarterly sales strategiesThen within over a year became managed floor space plans and product placing, pricing, and promotion.Devised new workflows to cut costs and increase sales.Successfully gained an in-depth understanding of customer wants and needs, and tailored merchandising plans accordingly.Also assisted store with customer service when they needed me. Made sure customers could find products and educate them on or merchandise.Salon Coordinator/ManagerElements of Design - South Windsor, CTOctober 2017 to January 2021Greeting and welcoming clients and tend to complaints and queries.Coordinating staff shifts and schedules.Hiring and training staff on our systems, policies, practices and in all areas.Keep on training to stay with the times, since everything is always changing.Completing all new hiring paperwork and having it in a timely manner.Set mandatory goals and help everyone to reach their goal.Supervising the appointment booking and cancellation schedules.Managing the ordering and stock control of equipment and supplies, including consumable and office supplies.Ensuring that the salon is kept clean and organized.Manage retail products and backbar. Keep up with inventory and supply orders.Enforcing all health and safety regulations and protocols.In charge of all social media, daily.Manage POS system, and operational budgets.Plan events to bring in more business while making sure we stay with in budget.Opening the salon and getting it ready for the day. Making sure everything equals out when closing the salon.If a client isnt not, they find a solution that is best. Things happen but if we can have a return back client that is wonderful.Payroll for all staff, weekly, monthly and yearly.Color Artist/ ManagerSephora - South Windsor, CTMay 2012 to July 2018Listen to clients to determine their and suggest products that meet those needs based on Sephora product training, and available in-store technology.Participated on operations activities such as inventory control, loss prevention programs to reduce shortage, compliance with sampling policies, and maintain store cleanliness standards.Assist in other areas pf the store when requested/ necessary, such as cash wrap and the beauty studio.Open and close store.Train new staff and keep everyone up to all the new policies and trends.Schedule for my monthly management and weekly associates.Plan different monthly event for clients to come in and learn how to apply different styles makeup, skin care and hair care products.EducationTrade School in CosmetologyInstitute of Hair - East Hartford, CTSeptember 2000 to October 2002High school diploma or GED in Basic StudiesManchester High School - Manchester, CTAugust 1996 to May 2000 |
