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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
SKILLS
Jira / Confluence Zoho CRM Sprint Planning & Grooming Documentation (Word, PP, Excel)
Kibana / Firebase API Integration Android Studio / Visual Studio Discovery, Design, Vision
Scrum / Agile User Stories Product/Project Management SQL for Data Analysis / Azure
EMPLOYMENT HISTORY
GripLiquor (12/2022 - current)
Product / Account Manager
Exceeded annual quota and quarterly revenue targets while maintaining accurate and updated pipeline and forecasts
Responsible for new business development and prospecting of new accounts
Responsible for product lifecycle from conception to delivery
Manage and prioritize multiple projects for multiple clients while keeping in constant communication
Payentry Remote 6/2023 - 3/2024
Product Owner - ScrumMaster
Transformed the Tax/Compliance team from Kanban to using Scrum/Agile principles and methodologies
Created detailed acceptance criteria in user stories in Jira, prioritized backlog, lead Sprint Planning, Grooming and Retros
Created release notes as Technical Writer that went out with releases to +250k clients - using Zoho CRM
NCR Dallas TX
Product Owner/Manager (9/2020 11/2022) Received Functional Area Award for IT (Product Owner)
Led Mobile App and Web-based product teams as Business Analyst/PO using Scrum/Agile methodologies
Created detailed functional specs and acceptance criteria in user stories, using Epics and Roadmaps
Responsible for prioritizing backlog, and lead Sprint Planning, Grooming, updated video training in the Mobile App
Collaborated with Senior PM on MVP of new rebrand design of app, and communicated quarterly targets to business
Created and updated detailed product documentation for Support and Customers/ moved back-end to use Azure
Certified ScrumMaster CSM/ Project Manager (8/2018 9/2020)
Ensured the teams used Scrum/ Agile principles and methodologies and proactively identified impediments for team
Project Manager for converting 60k Hospitality (restaurants) Legacy polling sites to new secure polling method
Scrum Master duties for the support team in Cebu, development in Prague, participated in outage events/PagerDuty
Lead Daily Stand-ups, Grooming and Retrospectives for the cross-functional distributed teams
Collaborated with UX / UI designers to refresh application
Sales Support / Quality Analyst (4/2017 8/2018)
Worked closely with Sales Teams to explain products to larger customers to help close sales
Followed up with Sales Teams and larger customers to ensure satisfaction with the application
Tested features/ bug fixes in Pulse Mobile App Android and APK
Onsite and webinar live presentation and training weekly
Monitored and queried data through SQL/ Monitored Google Analytics, Firebase and Kibana for trending issues
Product Support Lead-(Tier 3) (1/2015 4/2017)
Supported international teams in multiple countries
Managed a team of nine People Cebu Escalation point for team of 5 - EU
Lead support specialist for installation and ongoing issues of the Pulse application
Sales Support / PMA / Product Specialist (10/2012 1/2015)
Product Management Assistant - Roadmap, requirements, prioritization, vision for Mobile App
Recorded and assembled a video library for training in the Pulse application and populated the FAQ s
Designed and implemented the Table View Tile and Employee Efficiency tile in the Pulse Application
Introduced and demonstrated the Pulse mobile application to new customers
Supported Customers on initial setup and helped increase adoption rates 10 fold in two years
EDUCATION
University of North Texas, Denton, TX - B.A.
Certifications: Certified ScrumMaster CSM, Power BI Essential Training, Power BI Dashboard, and more listed on LinkedIn
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