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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Objective: To utilize my current knowledge and skills in a professional atmosphere that will allow me to provide an exceptional client experience, obtain invaluable product knowledge, and exceed individual expectations while supporting organizational goals.Skills: Proficient with Microsoft Word, Excel, PowerPoint, Spreadsheet, and Internet Self-Directed, Goal Oriented Excellent People Skills Type 50 WPMExperience:Charter Communications- Atlanta, GA (Customer Solutions) October 2022 May 2024 Retain customers. Assisted with billing solutions. Technical support. Ensure and exceed expectations for customer satisfaction for various complications with bill and product knowledge.Optum Rx- Remote, US (Customer Service)November 2020 - September 2022 Inbound PBM (Pharmacy Benefit Management) Assist members with pharmacy benefit inquiries. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders. Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages. Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Marriott Vacations Worldwide-- Remote, US (Outbound Sales- Rep) August 2018- November 2020 Outbound Sales Sold vacation packages to Marriott Rewards Members. Handle questions, complaints, issues, and problems with vacation packages. Check and confirm paperwork and billing are accurate and timely. Develop and maintain guest relationships, acting as main point of contact. Basic accounting and billing, including cash, deposit recording, and credit transactions. Universal Call Center-- Remote, US (Inbound Sales Counselor) August 2013 - June 2018 Providing sales and service support to guests over the phone. Assisting guests with the sales process for products and services. Providing sales and service support for phone, fax, and online guests on sales initiatives. Maximizing opportunities to add value and increase product awareness by offering additional ticket media. Maximizing guest interaction by using effective telephone communication including listening and qualifying techniques in support of sales goals. Applying appropriate actions to manage calls and maintaining standards in handle time efficiencies. Providing technical assistance and phone support for ticket and Annual Pass orders, as well as Online Ticket Store guests, including Universal Orlando and Universal Studios Hollywood. Assisting guests with pending or double charges to credit/debit cards. Regenerating online confirmations and print-at-home ticket orders. Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policies, procedures, training, and Team Member involvement activities. Self-Employed Provide babysitting services for several families after school, weekends, and during school vacations. Secretary Dictated, Typed, and distributed minutes of meetings. Prepared and Managed correspondence, reports, and documents. Coordinated the flow of information both internally and externally. Treasurer Collected and disbursed funds. Recorded all expenditures and income. Maintained accurate financial records throughout the year. Volunteer Experience: Provided over 4 years Community Service Hours through various Religious, Social, and School OrganizationsEducation: School: Randolph Clay Graduation: May 2011 |
