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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEStreet Address Southward Dr. Gulfport Mississippi.ExperienceResultsCXMartinville,South CarolinaSeptember 2023- Present Receive inbound and make outbound calls for wellcare insurance campaign. Assist members with billing and verification of identity in compliance with HIPAA. Access benefits for breakdown of coverage and copays within the network. Update the members demographic for contact information and correct location for future reference. Corresponding via email and chat to reach out to providers and vendors. NCO FinancialMobile, AlabamaCustomer Service RepesntativeOctober 2019 May 2023 Receive inbound calls from customers with accounts that are delinquent or that need troubleshooting with services on accounts that are owned by them. Perform outbound calls to delinquent account holders or future customers in the attempt to complete payment of or sales of new authorization of payment and troubleshooting of accounts. Meet qualifications of the financial institution by completing applications and closing accounts of full paid account holders. Manage quota for the quarter by completing tasks assigned in a timely manner Attend team meetings for updates and strategic problem solving issues. Kensington Nursing and RehabilitationMobile, AlabamaCertified Nursing AssistantAugust 2018 - September 2019 Intake newly accepted residents at the nursing homes admissions office for room assignment Monitor the patients vital signs and weight on a schedule Read patients file and documents to ensure the right dietary amount and the correct medicine is being administered. Assist with daily activities such as walking, ambulating, and eating. Provide patient support and emotional comfort.Cumberland Nursing & Rehabilitation Center Somerset, Kentucky Medical Technician/ Certified Nursing AssistantJune 2016 to August 2018 Administer medication to assigned patients. Provide safe bed side care to residents Properly updated medication administrative records. Change linen and drapery in residents room . Complied with HIPAA standards in all patients documentation and interaction. Pizza Hut /Mclane Mobile, AlabamaAssistant ManagerFebruary 2002 to June 2016 Managed six or more employees in a shift. Maintaining proper procedure with cash control. Helping the manager in organizing planning and implementing strategy. Evaluating employee performance and identifying hiring and training needs. Monitoring and operating cost, budget and resources. EducationVirginia College 2013-2016Associate degreeMedical Billing and Coding with Healthcare Reimbursement CPT Coding Medical Billing ICD-10 ICD-9 Medical Terminology |
