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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Snellville, GA EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYDedicated Senior Business Analyst professional with 15 + years in software development lifecycle and process improvement experience. Confident ability to build trusting relationships with business partners and team members to understand their needs and connect those needs to technical solutions. History of successfully delivering a payment processing solution which increased revenue by $3.5M within the same fiscal year. Committed to lifelong learning and contributing to team success.AREAS OF EXPERTISERequirements GatheringBusiness Process DesignUse Case DevelopmentApplication TestingStakeholder CollaborationProject ManagementResource AllocationStatus ReportingSystems AnalysisSystems DesignData ModelingSystem IntegrationTechnical WritingApplication DevelopmentHTML/CSS/JavaScriptSQL/PostgreSQLChatGPTAPI/Swagger/PostmanADO/Jira/ConfluenceExcel/SharePointRegression/System/UATEnd-to-End/B2B/B2CData Analysis/MigrationESG/LCA/GTMPROFESSIONAL EXPERIENCEIT Business Analyst BC Forward Client: HP.com Remote 7/2023 5/2024As an Information Technology leader, I served as a BA for the ESG global governance project for sustainability reporting of Carbon Emissions Footprint, which resulted in 20% reporting improvements across all business units.Led stakeholder interviews to define requirements for an ESG data system, streamlining data collection and saving over 15 hours per week through improved efficiency.Facilitated status update meetings with the project sponsor team while managing and monitoring the progress of various releases for the ESG data enablement system.Maintained clear and consistent communication with stakeholders throughout the GTM process, ensuring alignment and support for launch initiatives.Collaborated with the IT data enablement team to manage the data system, gather, and consolidate ESG data, and with external ESG reporting providers.Interviewed partners to gather requirements and assist them with submitting data files to be used for ESG development.Business Analyst & Project Manager MRCC Solutions Client: Call2Recycle Remote2/2023 5/2023As a Non-profit/NGO, and Waste Management business, I served as a BA/PM for their Microsoft Dynamics 365 and Business Central projects to automate EV battery recycling and partner coordination, achieving a 15% decrease in fines and penalties in late recycling.Process Optimization: Evaluated and enhanced workflows, reducing costs by 15% and boosting productivity.System Integration: Integrated a customer acquisition system, cutting error rates by 65% and improving data collection.Documentation and Standardization: Published detailed procedures, standardizing processes, and improving efficiency by 40%.Implemented Intelligent Order Management (IOM) to streamline order processing, reducing manual errors by 30% and improving order fulfillment times.Solution Development: Developed solutions for partners to access portals, retrieve invoices, and update inventory.Agile Project Management: Guided development teams in Agile sprint planning, refining and prioritizing requirements to enhance project outcomes.IT Business Analyst Insight Global Client: Charles Schwab Remote 7/2022 1/2023As one of the largest Finance and Banking investment firms, I served as a BA to conduct a large-scale data governance project that required advanced SQL, using tools like Informatica, Collibra, and SQL Server, resulted in 75% of data reconciliation, validation, and repaired automation.Database Optimization and Performance Enhancement: Optimized SQL and Informatica performance by 85%, enhancing database speed and input/output integrity.Stakeholder Collaboration and System Validation: Collaborated with stakeholders and tech leads to validate and retrieve outdated databases and systems.Data Consolidation and Cost Reduction: Conducted database consolidation analysis, reducing data sprawl by 40% and overhead costs by 25%.Senior IT Business Analyst Cox Communications Atlanta, GA 12/2021 7/2022As one of the largest Telecom companies in Atlanta, I served as a BA III for their Salesforce Quote to Cash, Catalog/Program Management, and User Adoption projects, for documenting, workflow improvement, and automation, which resulted in customer retention increasing by 20%.Process Improvement and Revenue Growth: Improved product catalog workflow, upselling accessories, and growing attachment revenue by 15%.Governance and Compliance: Strengthened governance by documenting operational procedures and policies, ensuring system integrity and compliance.Coordinated Safe Agile ceremonies, ensuring smooth project progression and alignment with agile principles for continuous improvement.Tracked key performance indicators (KPIs) and metrics post-launch, making data-driven adjustments to optimize product performance and market impact.System Deployment and Adoption: Boosted system adoption by 10% each quarter, cut onboarding time by 20%, and facilitated deployment across business units.Conducted comprehensive market research to understand target demographics, customer needs, and competitive landscape, ensuring data driven GTM strategies.Senior IT Business Analyst Diversant Client: Rush Enterprises Remote 9/2021 12/2021As a Transportation and Retail business, I served as a BA for their Microsoft Dynamics 365 enterprise-to-cloud migration, currency conversion, EDI, and O2C projects, streamlining processes and integrating acquired businesses into a unified solution.Requirements Gathering and Documentation: Led BRD creation, acceptance criteria, and process flows, ensuring successful system implementations.Data Integration and Migration: Designed efficient field mapping for data migration, ensuring seamless data integration across cloud and on-prem systems.Utilized MS Dynamics 365 Field Service to automate technician dispatch, enhancing service efficiency and reducing response times by 25%.Cross-functional Collaboration and Testing: Facilitated UAT and data migrations, collaborating with stakeholders to deliver high-quality results.Senior IT Business Analyst Safeguard Products International Atlanta, GA 5/2021 9/2021As a Manufacturing and Retail business, I served as a BA for their Microsoft Dynamics 365 Quote to Cash, System Integration, Application Development, and Change Management projects. boosting customer engagement by 15% with a streamlined application.Requirements Documentation: Documented epics, user stories, and FRPs, reducing feature implementation time by 50% and increasing customer engagement by 15%.Backlog Prioritization: Prioritized product backlogs for optimal commercial value, breaking down epics into granular user stories for development teams.Development Collaboration: Developed requirements with the team for a partner application portal, streamlining request processing in D365.User Acceptance Testing (UAT): Optimized UAT for multiple releases, improving quality outputs and reducing bug-fixing time by 40%.Mentored junior analysts in requirements elicitation, enhancing team capability and project delivery speed by 20%.System Performance Assessment: Assessed system performance, identified improvements, and documented findings, enhancing continuous improvement and knowledge transfer.Collaborated with marketing, sales, product development, and customer support teams to align on launch goals and ensure seamless execution of GTM plans.IT Business Analyst Protective Life Corporation Birmingham, AL 11/ 2020 4/2021As a Finance and Banking Business, I served as a BA for their Microsoft Dynamics 365 configuration, automation, workflow improvement, and API Integration projects, which increased customer engagement by 15%.Agile Requirements Gathering: Led agile workshops, capturing and prioritizing key requirements, reducing feature implementation time by 50%, and boosting engagement by 15%.Backlog Management: Decomposed requirements into user stories and epics; prioritized backlog for optimal business value delivery.Technical Problem Solving: Proposed innovative solutions to complex challenges; introduced automated testing, cutting effort by 30% and improving product stability.Testing and Quality Assurance: Managed regression testing and UAT; tracked and remediated defects across multiple release cycles.Agile Evangelism and Process Improvement: Promoted Agile practices across teams; drove improvements and authored project closure reports for lessons learned.IT Business & Quality Analyst The Stonehill Group Atlanta, GA 11/ 2019 8/2020As a Finance and Banking firm, I served as a BA/QA for their SaaS product, working with both local and offshore IT teams to customize and integrate the solution, boosting customer satisfaction and engagement by 15%. (Previous hire: 9/2016-6/2017)Agile Requirements Gathering: Led agile workshops, defining user stories and epics, reducing time-to-market by 15% and improving project delivery quality.User Acceptance Testing (UAT): Directed UAT execution, resolving flaws and enhancing product quality by 25%.Documentation and Customer Support: Created support materials, cutting onboarding time by 40% and boosting customer retention by 15%.Oversaw launch processes, coordinating marketing campaigns, sales strategies, and distribution channels to ensure successful and impactful market entry.IT Business & Quality Analyst BCForward - Client: FirstKey Homes Marietta, GA06/2017 11/2019As a Real Estate and Property Management firm, I served as a BA/QA and Scrum Master for multi-integrated solutions including MS D365, SFDC, Azure Data Warehouse, and Yardi ERP, I led cross-functional teams and external partners in identifying gaps and automating processes, which improved customer experience and increased product volume month over month.System Implementation and Optimization: Orchestrated Salesforce and SaaS implementations, cutting cycle times by 25% and optimizing sales/financial processes.Cross-Functional Project Management: Managed teams through full SDLC, delivering $500K+ projects aligned with business objectives and stakeholder requirements.Requirements Discovery: Conducted partner interviews to update and enhance the partner portal, improving processes and functionality.Testing and Quality Assurance: Developed and executed comprehensive test plans, covering integration, regression, and UAT to ensure robust system performance.Vendor and Stakeholder Management: Partnered with vendors and stakeholders to implement SaaS solutions, boosting sales operations, financial reporting, and analytics.Gathered and analyzed post-launch customer feedback to identify improvement areas, guiding future product iterations and enhancing customer satisfaction.Ongoing Services Manager MemberSuite, LLC Atlanta, GA 11/2014 08/2017As a SAAS and IT firm, I served as an Ongoing Services/DevOps Manager and Scrum Master for B2B projects customizing user portals, gathering requirements, validating enhancements, and managing 3rd party payment solutions resulting in a $3.5M increased revenue in the first fiscal year.SAAS Customization and Configuration: Customized user portals and implemented 100+ fields for API integration, reducing time-to-market by 30%.Payment Processing Integration: Onboarded 300+ customers with rate negotiation for payment processing, streamlining integration and compliance.Customer Onboarding and Management: Imported 200+ customers and successfully onboarded new clients, enhancing the onboarding process.Identified and mitigated potential risks in GTM strategies, ensuring proactive problem-solving and minimizing launch disruptions.SQL Reporting and Data Analysis: Established custom SQL reports per customer requests, improving data insights and decision-making.Revenue Optimization: Boosted business revenue to $3.5M per month within the first 3 months through effective system and process enhancements.EDUCATIONHigh School Diploma Central Gwinnett High School Lawrenceville, GACERTIFICATIONSCertified Product Owner Scrum Professional Six Sigma Global Institute May 2023 |
