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E-Mail: EMAIL AVAILABLEEXPERIENCE:2014-2020 UNISYS, AUGUSTA, GAARMY ENTERPRISE SERVICE DESK TECHNICAL SUPPORT-Provides technical support of hardware, systems, sub-systems and/orApplications-Assists with navigating around application menus, may be required toRemote into customers computer-Troubleshoot network connectivity issues, working with remoteEmployees on a corporate network1980-2010 VERIZON COMMUNICATIONS INC., NEW YORK, NYTELECOMMUNICATIONS TECHNICAL ASSOCIATE-Responsible for the companys central operations and switchingFunctions-Functions include switching, transport operations, networkSurveillance, central office equipment installation, network monitoringControl network administration and switching TIER II TechnicalSupportSKILLS -Strong interpersonal skills working with various departmentsProblems and achieve results, experience in business and residential sales-Security + certification and Secret Security Clearance-Microsoft Outlook, Internet Protocols, Microsoft Office Tools, AvayaEducation: NYU (BA) Political ScienceBerkeley College (AAS) Paralegal StudiesQueensborough College (AAS) Computer ScienceBerkeley University (MS) Mgmt. Info. Systems