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Candidate's Name
Street Address  Fox Squirrel CircleColumbia, SC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARY: Experienced Customer Service Representative with over ten years of experience in email, technical support, chat, telephone and virtual service. Seeking full-time position in Customer Service with the opportunity for longevity with the potential for growth.KNOWLEDGE AND SKILLS:* Microsoft Excel/Access * Great Communication Skills* Contact Center * Work from Home* Customer Support * Data Entry* Claims Processing * Technical Support* Inbound/Outbound Support * Knowledge BaseEDUCATION1992-1995 Associate Degree in General Business, Orangeburg Calhoun Technical College1996-1998 Accounting, South Carolina State University EMPLOYMENTMarch 2023- June 2024BlueCross BlueShield, FEP Claims Customer Service*Responsible for assisting members with benefits and claims.* Responsible for adjusting and processing corrective claims.* Process Claim Defers* Handle incoming and outgoing calls.*Assist member with websiteApril 2019- May 2022DentaQuest, Customer Service, Homebase*Responsible for answering incoming calls.*Assist customers with benefit information, review claims, review payments and assist with enrollment. DDMA, Government and BCBS MI.Handled 40 - 50 calls a day.Oct 2016  Nov 2022 Walmart, Customer Service (Part time) Assist customers with purchases and returns.May 2007  Oct 2018 Verizon, Customer Service Representatives* Assisting with job immersions* Selected to work with new ACSS Pilot* Selected for Point of Contact (Lead person)* Selected for Special Projects* Assist with new hire training* Selected to work store locations* Assist customers with escalations, billing questions, payments, account changes, equipment purchases and technical support.2004 - 2005 Expedia, Travel Agent (TEMP)Responsible for navigating customers through website, booking hotels, flights, car rental, accommodating customer with reservations and providing customer service. 1999-2003 Bellsouth, National Directory Assistant* Responsible for entering data and handling incoming 411 calls