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EducationPace University: Pre med Biology Major (3.Street Address ) 2017-2018John Jay: BA/MA Forensic Psychology (3.9) Street Address -2023Fordham University: Bachelors in Natural Sciences, Pre-Medicine (Street Address -)Work Experience:Maxor Pharmacy Services (January 2024-June 2024)- Floating Pharmacy TechnicianFilling prescriptions and processing prescriptionsResolving insurance issues andAnswering calls and communicating issues with insuranceUsing Epic and ECW to send messages regarding prior authorizations to doctors and requesting refillsUsing Guardian RX to process prescriptionsUtilizing pickpoint to hand out filled prescriptions to patientsDeliveries and return to stockUpdate patient profilesTraining colleaguesCVS Pharmacy (April 2023  December 2023) - Pharmacy TechnicianFilling prescriptions and processing prescriptionsProviding customer service by resolving insurance issues, processing refills, and communicating issues with current prescriptionsProcessing e-prescriptions and paper prescriptionsUtilizing RxConnect to answer patient questions, process refills, and transfer medicationsDuane Reade (July 2022  March 2023) - Pharmacy TechnicianFiling prescriptions and processing transactionsProcessing refillsAssisting with OTC products, rainchecks, and refundsUsing Intercom Plus to delete prescriptions, add prescriptions to return to stock list, update insurance, and process refillsCompleting all types of transactions including cash, check, and credit or debitPerforming refunds and exchangesSign up customers for the Dollar Reward Savings Club cardAnswering all questions from customers and resolve customer conflictsComputing transaction totalsStocking shelves and complete price changes on itemsCVS Pharmacy (March 2020  June 2022) - Sales Associate/Pharmacy CashierImparted individualized customer service by anticipating customer needs and wants, indicating empathy and care in all customer interactions, and figuring out solutionsConcentrating on the customer by giving a personable greeting, giving eye contact, and always offering help finding itemsPerfectly performing cashier job responsibilities, including maneuvering credit, check, and cash transactions with accuracyRestocking shelves, checking in vendors, changing item pricing details, and finalizing inventory management dutiesGiving customer support to all departmentsInforming customers about CVS services and savings programs (CVS CarePass and ExtraCare cards)