Candidate Information Name Available: Register for Free Title Technical Support Customer Service/Chat Support Target Location US-CO-Aurora Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummaryHighly experienced Technical Support Supervisor and Chat Agent with 10+ years of combined experience in providing efficient and effective customer support. Proven track record of improving customer service, resolving technical issues, and building strong relationships with clients. Adept at managing teams and ensuring adherence to service level agreements.Core SkillsTechnical Support SupervisionCustomer Service ExpertiseExcellent Communication & Interpersonal SkillsProblem Solving & Conflict ResolutionTime Management & Multi-tasking AbilitiesComputer ProficiencyAttention to DetailData Entry & DocumentationProfessional ExperienceTechnical Support Supervisor, T-Mobile (2012-2020)Supervised a team of technical support agents, ensuring adherence to service level agreements.Assisted customers in troubleshooting and resolving technical issues.Monitored customer satisfaction and developed strategies to improve service.Analyzed customer needs and created training materials for agents.Collaborated with the IT department to ensure efficient service delivery.Chat Agent, Integrity Elderly Care (2020-Present)Provided quality customer service and support via live chat.Responded promptly to customer inquiries and requests.Resolved complaints in a timely manner.Handled inquiries professionally and monitored customer satisfaction.EducationGED - from Liberty High School  1996MA Certification  Pima Medical School - 2009