| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service Support Specialist Seattle, WA Customer service specialist, computer literacy professional Snohomish, WA Customer Service Specialist Burien, WA Customer Service Administrative Specialist Seattle, WA Customer Service Specialist. Accurate, timely, motivated Federal Way, WA Customer Service Specialist Lynnwood, WA Clerical, Customer Service, Data Entry, Medical Federal Way, WA |
|
Click here or scroll down to respond to this candidateCandidate's Name
Tacoma, WA PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryDynamic Customer Service professional with 10+ years of progressive experience delivering exceptional customersupport and administrative solutions. Adept at managing high-volume customer communications, resolving complexissues, and enhancing customer satisfaction across various industries. Proficient in account management,Salesforce and other CRM systems, committed to compliance with federal and state regulations. Empathetic,prompt, and customer-focused, dedicated to driving business growth and operational excellence.Work ExperienceTrue Blue, Inc. / People Ready Tacoma, WA Customer Service Specialist October 2016 March 2024 Delivered tailored temporary labor solutions to meet diverse business needs, significantly enhancing clientoperations and workforce efficiency Managed high-volume customer communications via Salesforce, expertly handling inbound calls and emailinquiries to ensure seamless customer service Provided detailed explanations of service offerings and processes, effectively addressing customerquestions and directing them to appropriate local People Ready offices across multiple states Thoroughly researched and resolved customer and associate issues, ensuring timely and satisfactorysolutions Maintained comprehensive knowledge of company products and services, enabling prompt and accurateresponses to client inquiries, boosting customer satisfaction and loyaltyWaste Connections/Lemay Fife, WA Customer Service January 2015 September 2016 Managed inbound customer inquiries to set up new accounts and services, facilitating new businessacquisitions and revenue generation Recovered numerous in past due accounts over a 2-year period, through effective communication andnegotiation while minimizing service disruption Enhanced customer satisfaction by resolving service issues promptly and efficiently, contributing to asignificant improvement in customer retention ratesNCO Financial Systems, Inc. Federal Way, WA Collections/Government January 2013 December 2014 Executed strategic outbound call campaigns to recover past due accounts, achieving a positive increase indebt recovery rates and significantly enhancing overall collection efficiency Assisted customers in setting up payment plans and processing payments, which led to an improvement incustomer compliance and debt resolution rates Maintained up-to-date knowledge of federal and state regulations, including FDCPA rules, ensuring 100%compliance and reducing legal risks associated with debt collection practicesAdditional ExperienceAllied Waste/Republic Services Customer Service RepresentativeSkillsOffice Management, Customer Service, Account Management, Payment Processing and Collections, Salesforce,B2B Sales and Upselling, Time Management, Guest Services Management, Records Management, ResearchEducationDiploma Spanaway Lake High School |
