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Click here or scroll down to respond to this candidate Candidate's Name
Atlanta, Georgia, United States PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESummaryThinking out the box is my norm. I ve adapted this philosophy throughout my IT career. This philosophy allowed me to juggle multiple hats as a Systems Administrator at NBIS. My most recent position of over 8 years. The first year I started with NBIS I saved the company over 60k a year. I researched vendors for the phone (VOIP) & internet service providers cutting cost and improving performance. Year two I assisted in the negotiation and implementation of moving NBIS to the AWS Cloud (SaaS). Again, streamlining cost, performance and providing the end user a more stable work experience. Plus implementing new disaster recovery polices & Sophos Intercept X for added security. This proved to be instrumental in 2020 during the beginning of the Covid-19 pandemic. It allowed our entire company to work completely remote almost seamlessly for almost two years. Eventually moving the company to a cloud based Office 365 environment with Azure (Entra).SkillsAmazon Web Services (SaaS) Voice over IP (VoIP) Internet Protocol (IP) Internet Protocol Suite (TCP/IP) Active Directory & Azure Administrator Office 365 Admin MFA DUO Admin Local Area Network (LAN) Cisco Meraki switches Server Administration Storage Area Network (SAN) VLAN Sophos Intercept Admin
Experience Systems AdministratorNBIS, a DUAL companyFeb 2016 - Feb 2024 (8 years 1 month)
Infrastructure Support AWS Cloud support management (SaaS) Server support maintenance & build Windows 2008 & 2016 Database maintenance SQL 2012 & SQL 2016 Microsoft Exchange 2010 & Outlook 365 support Active Directory, DNS, DHCP, WSUS, GPO Sophos Endpoint and Email Security management Software and Windows (WSUS) update deployment Phone System (VOIP) Management & deployment Dell SANS (Storage) support & management HyperV server supportHelpdesk Management & Desk side Support Managing and distributing support calls request Handling 1st level support calls including AIM, W-5 & ImageRight Setting up new user accounts in AD & Exchange Managing Distribution groups Updating Phone list, SharePoint & scanner access Mobile device management & billing issues Handling 2nd & 3rd level support request Hardware support technician (Break fix) Software support (Microsoft Office 2013 & Office 365, PDF, AVG, 3rd party applications requested by customer) Office setups and moves Audio\Visual support Inventory\Asset management Laptop and Desktop builds and imaging (Lenovo & Dell)IT TechnicianFisher & Phillips LLPJun 2014 - Aug 2015 (1 year 3 months)
Windows 8.1 O/S Rollout project
Technical support for multiple offices nationwide Supported Legal Applications (iManage Desksite 9.0, Workshare Compare, InterAction, etc) Software & Image Beta Tester Support all Firm related software on Windows 8.1, Windows 7 & XP operating systems Support Office Suite 2007 - 2013 Provide Mobile Device support (Blackberry, Droid, IPad, Surface, etc.) Technology Site Support SpecialistOgletree DeakinsApr 2010 - May 2014 (4 years 2 months) Site support technician for administrative departments (HR, Accounting, CIM) Helpdesk support for 45+ offices across the US, Berlin & London Supported Legal Applications (Filesite 8.5, Workshare Compare, Legal 55, Icreate) Software & Image Beta Tester Supported all Firm related software on Windows 7 & XP operating systems Support Office Suite 2003 - 2010 Provided Mobile Device support (Blackberry, Droid, IPad, etc.) Provide supported VPN Remote Desktop, Citrix & OWAEducationClark Atlanta UniversityBS, Marketing1980 - 1984Control Data InstituteDiploma, Information Technology1986 - 1988 |
