| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Chief Information Officer, Digital Business Leader, IT Services Carlisle, PA Director of Marketing & Digital Communications Columbia, MD Student Athlete focusing in Digital Marketing and Communications Reisterstown, MD Digital Marketing Corporate Communications Springfield, VA Integrated Communications & Digital Content Strategist Washington, DC Marketing Manager with Communications, Digital Branding & Copywr Rockville, MD Director of Communications Washington, DC |
|
Click here or scroll down to respond to this candidateWork: EMAIL AVAILABLE PHONE NUMBER AVAILABLEPersonal: EMAIL AVAILABLE PHONE NUMBER AVAILABLECandidate's Name
Professional ExperienceDepartment of Transportation Federal Motor Carrier Safety Administration Office of External Communications Digital Communications Digital Communications Officer GS 15 1001 02/2021Present Sought after Subject Matter Expert (SME) in multiple disciplines with a flair for removing impediments for keeping projects on track. Dedicated thought leadership with a tactical twist for short- and long- range mission objectives. Empathic communicator to diverse audiences with strong problem-solving insight and vision having the ear of senior and mid leadership, management, and stakeholders. Experienced contract management and proven program/project management expertise with the ability to innovate and motivate. Seasoned business acumen with resilient negotiation abilities. COR Level III certified (2014-present) FAC/PPM Level II, Information Technology (IT) Certification (2018) Webmaster of Enterprise Portfolio of 12 web sites (2013-Present) Implemented ensure branding standards policy compliance Provide leadership and frequent instructional webinars regarding existing and emerging technologies FMCSA 508 Compliance Officer (2013-Present) Agency SharePoint (2007, 2010 MS 365) Administrator for 59+ Site Collections (2013-present) DOT Emergency Preparedness, Response, & Recovery Information (2014-Present) Developed Field Administration Resource Guide providing tools for fed led management Piloting a Field Self-Assessment 360 tool Developed Partner based Tech Crash ROI Calculator web site Developed Tableau National Crash Data Analysis tool Member of R-TAG HR Working group for recruitment and retention Received Administrators Award for efforts and being part of the Recruitment Technical Advisory Group(R-TAG) Received Administrators Award as a Team member of the Health and Wellness Working Group Received Administrators Award for work accomplished (2018-Relaunch) and relaunch of the National Registry of Certified Medical Examiners Received Secretarys Award for being part of the National Registry of Certified Medical Examiners Rebuild Team Recognized authority in the analysis and evaluation of Digital Communications programs and issues Manage Social Media Platforms, Facebook, YouTube, Twitter, Instagram, Linkedin, Medium. Manage a team posting and monitoring Manage and support 3rd Party online tools, Google Analytics, Search.gov, Qualtrics Survey Tools, GovDelivery, UserVoice, SiteImprove Ensure adherence to supplies, budget, travel, ethics, safety programs, and proper application of such programs. Presents, justifies, and defends budget to all levels of management. Initiate and recommends personnel or position actions; develops or participates in the development of work performance standards; observes workers' performance and evaluates employees in improvement of performance. Interview candidates for positions and recommends and/or approves employee awards, within grade increases, promotions, and other monetary increases. Department of Transportation Federal Motor Carrier Safety Administration Information Technology IT Application Delivery Division Supervisory IT Specialist (Network) Division Director GS 15 2210 05/202002/2021 Known for high-energy and as a problem-solving supervisor, manager and leader. A skilled tactician capable of relationship building while instructing and guiding. Experienced contract management and program/project management expertise with the ability to innovate and motivate. A persistent businessperson with a tremendous entrepreneurial spirit who is able to find and implement sound solutions that produce preferred results. A strategic pathfinder. Known to be tenacious, diligent, and steadfast. Forward-thinking with a mission strategic vision. Versatile and direct in communications. COR Level III certified (2014-present) FAC/PPM Level II, Information Technology (IT) Certification (2018) Webmaster & FMCSA 508 Compliance Officer (2013-Present) Agency SharePoint Administrator for 59+ Site Collections (2013-present) DOT Emergency Preparedness, Response, & Recovery Information (2014-Present) SCORE Project Manager (State COmpliance Records Enterprise) (2017-present) Responsible for agency web portfolio (2013-present) Unsung Hero presented by Pavan Pidugu, FMCSA CTO, MC-I (August 27, 2020) Unsung Hero presented by Kyle Bonini, Director Communications, MC-A (August 27, 2020) Distinguished Service Responding to the COVID-19 Health Emergency presented by Secretary of Transportation, Elaine L. Chao, (June 23, 2020); attached, see below Administrator's Award: Safety Achievement Award - Team: Legal Review and Guidance Portal Implementation Team (December 10, 2020) Administrator's Award: FMCSA Pegasus Award (December 10, 2020) Combined over 30 years of IT Development and Leadership in public and private sectors. Served on Detail within the Department of Transportations Office of the chief Information Officer (OCIO) converting 3rd Party Solutions and Tools to Enterprise level agreements and contracts enlisting the cooperation and collaboration of all the Department modes Employee Agile methodology for development lifecycle (Leveraging Scrum) Oversees the development of detailed program/project plans, tasks, schedules, and ensures identification of required milestone dates through coordination with IT Project Managers and stakeholders, to ensure proper sequencing of events, work efforts, and resources to accomplish objectives. Exercise a wide range of supervisory authority, to include planning, assigning, and directing the work to be accomplished; ensure timely performance of satisfactory amounts and quality of work. Evaluates the performance of direct subordinates and provides counseling, advice, and instruction concerning both technical and administrative matters. Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities. Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities. Apply project management principles and practices to plan, organize, develop, and oversee multiple, concurrent IT projects related to a broad range of diverse IT functional areas Plan, direct, control, and supervise the day-to-day IT operations, providing restoration of IT services including the establishment of performance metrics and coordination of the work to diagnose service interruptions and implement corrective actions Handle disciplinary actions such as warnings and reprimands, approves/disapproves requests for leave and training. Promote and adhere to provisions of Agency programs such as Equal Employment Opportunity, Federal Women's Program, ADA, and other similar special emphasis areas. Provide support and access to Social Media Platforms, Facebook, YouTube, Twitter Manage and support 3rd Party online tools, Google Analytics, Search.gov, Compliance Sheriff, Qualtrics Survey Tools, GovDelivery, UserVoice, SiteImprove Ensure adherence to supplies, budget, travel, ethics, safety programs, and proper application of such programs. Determine whether contractor performed work meets standards of adequacy necessary for authorization of payment. Presents, justifies, and defends budget to all levels of management. Initiate and recommends personnel or position actions; develops or participates in the development of work performance standards; observes workers' performance and evaluates employees in improvement of performance. Interview candidates for positions and recommends and/or approves employee awards, within grade increases, promotions, and other monetary increases. Department of Transportation Federal Motor Carrier Safety Administration Information Technology IT Web Solutions Division Supervisory IT Specialist (Network) Chief, Web Solutions Division GS 15 2210 02/2017-04/2020 Acknowledged as a strategic thinker and leader with finely honed employee insights (emotional intelligence) sound business development principles. Known also as and for: Webmaster, Drupal, SharePoint, Content Management System Expert with solutions and vision. As the Division Chief, responsible for complex assignments involving major administrative projects, programs and operations impacting interoffice, inter-agency, and intergovernmental often including strategic assessments in support of the Office of Information Technology Web Solutions Division related to and leading the strategic direction of FMCSA in web and social media assisting communications and marketing with new media and web solutions. Drug and Alcohol Clearinghouse Project Manager (2018-2019) NTC LMS Project Manager (2017-present) Webmaster & FMCSA 508 Compliance Officer (2013-Present) Secretarys Partnering for Excellence Award (2nd Highest Department Team Award, 2017 Hurricane Disasters Response Team 2018) Administrator's Diversity Award (Establishing LEP Program and Web Translation Team, 2018) Lead teams of contract and federal support staff responsible for the full range of operational, production application, and customer technical support activities to support the Agency's headquarters and field staff, including operations of the Agency's centralized, distributed, and field safety systems. Responsible for providing input and coordinating with other IT Divisions in the development of the agencies information systems focusing primarily on web-based initiatives, maintaining and updating the Agency's internal and external web sites. Coordinating with Leadership and Program Offices, with a focus on External Communications and Outreach Marketing, supervised the development of the User Interface (UI) and User Experience (UX) for the digital web publishing Content Management System (CMS) known as Drupal. Ensure compliance with Department of Transportation and FMCSA policy and governance. Develop and maintain that the Agency web franchise and assets are mobilized, responsive and device independent according to highly accepted best practices and industry standards, with an eye toward the future. Develop, recommend and implement Agency web & new media solutions and web policies, procedures and standards to carry out the FMCSA mission and assist managers in achieving their goals and objectives, and to enhance the Agency's service to its customers. Ensure that all relevant laws, regulations, and guidelines are incorporated in Agency policies and procedures. Resolved stakeholder issues and digital platform concerns through creative solutions and collaboration. Develop web standards, technical plans, functional requirements, and technical specifications in support of agency-specific systems and Internet/Intranet web development/improvement activities. Oversee and manage the Agency's SharePoint and Public Web Content Management system configuration and liaisons with the Department's SharePoint coordinator assuring implementation of DOT SharePoint policy and guidance. Establish, monitor, and analyze performance measures; and assists Program Office managers carry out the Agency's mission and improve management of communications to stakeholders and the public. Develop policies and procedures to best use web and new media communications during incidents of national significance. Provide support and access to Social Media Platforms, Facebook, YouTube, Twitter Manage and support 3rd Party online tools, Google Analytics, Search.gov, Compliance Sheriff, Qualtrics Survey Tools, GovDelivery, UserVoice, SiteImprove Participate in the Agency's capital planning process for information technology projects, including refining policies, guidelines, and standards. Assist in developing modernization and IT transformation vision and strategies. Between TSA and FMCSA trained over 250 federal FTEs in Drupal and SharePoint. Department of Transportation Federal Motor Carrier Safety Administration Research & Information Technology IT Operations Division IT Specialist (Internet) Web Team Lead Webmaster GS 14 2210 07/2013 02/2017 Served as the Team Leader for two successful government web site launches, www.tsa.gov and www.fmcsa.gov. Successfully redeveloped the Transportation Security Agencys (TSA) and the Federal Motor Carrier Safety Administrations (FMCSA) intranets, iShare and the KnowZone respectively. Recognized by peers and leaders in Federal government agencies and private industry. Appreciated as an innovator and trendsetter with vision in areas of technology and communications. Strong and confident presentation skills. Ability to develop and maintain strong relationships with peers, leadership, stakeholders, and partners with enduring results. Promote and advocate collaboration. A very seasoned and proven hybrid Communications, Advertising & Marketing, and IT Professional. Customer focused and results driven business style. Senior executives regularly seek my expertise on change management issues. Acting Chief of IT Operations [Supervisory] (Network/Internet) (2013) Acting Chief of IT Development [Supervisory] (2016) Produced 14 Instructional videos on Producing 508 compliant Microsoft Word documents which have been adapted by www.section508.gov establishing the standard for the US Government Developed www.cmvdriverwellness.org on behalf of FMCSA and a large consortium of industry partners Member of LEP (Limited English Proficiency) Working Group (2013) Project lead on DOT Emergency Preparedness, Response, and Recovery Information (2014) Mentor in FMCSA Pilot Mentorship Program (2015) Lead Program Manager and IPT Chair for development of CSA 3.2 Portal 5.1 Sentri 2.1 (2016) Agency Lead Site Collection SharePoint Administrator (2013-present) Microsoft Operations Framework 4.0 Certified (2016) Administrator's Safety Achievement Award (Electronic Field Operations Training Manual Redevelopment Team, 2016) Administrator's Superior Achievement Award (Individual: Overhaul of FMCSA web site, 2015) Administrator's Safety Achievement Award (Customer Insurance and Registration Information Support Team, 2015) Administrator's Safety Achievement Award (URS Ruling Making Team, 2013) Supervise and manage migration of agency web portfolio Responsible for providing oversight and technical guidance to a team comprised of contractor and General Schedule (GS) support staff SME for Senior and EMT LeadershipProject Manager and IPT Chair Responsible for managing the strategic and tactical planning and direction of the development and design of the lifecycle (SDLC) process of an Agency core system, CSA/Sentri/Portal. Apply leadership management skills as the IPT Chair overseeing and directing conceptual direction for the requirements, analysis, programming, testing as well as deployment plans including post-implementation and training. As Project Manager coordinate and manage the IT design and development activities while working closely with stakeholders to define business requirements, cost analysis, timelines, risk management in order to align with the available and future technologies. Have the oversight of an IPT with approximately 20 individuals, spanning from Senior Leadership, SMEs, federal staff, and contractor support. Lead role conducting analysis of alternatives (AoA) regarding viability and proof-of-concepts. Coordinate with Senior Leadership on GAO audits as required. As SME, brief Senior Leadership regularly regarding program status, risks and milestones. Webmaster & Web Team Lead Responsible for the oversight of the launch of public site www.fmcsa.gov and intranet, KnowZone. Migrated and re-launched 7 public campaign microsites. Directed FMCSA in the improvement of customer service for stakeholders through innovative technology solutions utilizing analytical methods for internal and external communications channels. Led FMCSA in becoming the trend setter for cutting-edge programs, web services and processes in a rapid agile solution based common operating environment with the Department of Transportation. Introduced and guided cost-cutting web support development integration for improved economy of scales and decentralized distribution models. Oversaw and positively impacted many initiatives in the change control and change management process to improve program effectiveness and efficiencies utilizing new technology and concepts. Responsible for providing oversight and technical guidance to a team comprised of approximately 10 contractor support staff and one General Schedule (GS) Management and Program Analyst. Plan and achieve team goals and objectives through distributed and balanced assignments, special projects, and problems among employees in accordance with established workflow, skill level and program assignments; communicate milestones, time frames, and deadlines for completion. Monitor and periodically report on work in progress and make adjustments as necessary to ensure workload/tasks are accomplished in accordance with established priorities and deadlines. Apply qualitative and quantitative methods to review and assess team effectiveness, identify inefficiencies, and make recommendations for improvement of team effectiveness, efficiency, and work products Led the team in assessing its strengths and weaknesses; and provide leadership with alternatives. Provide support and access to Social Media Platforms, Facebook, YouTube, Twitter Manage and support 3rd Party online tools, Google Analytics, Search.gov, Compliance Sheriff, GovDelivery Provide recommendations for technical training necessary to ensure the accomplishment of individual and team tasks. Serve as coach, facilitator, and negotiator coordinating team initiatives and in consensus building activities among team members.Technical Duties and responsibilities Evaluate, recommend, and implement methodologies and procedures to ensure that production applications are operational, accurate, and timely Establish procedures to correct data deficiencies received from various sources, including FMCSA field staff, State partners, industry, and FMCSA program offices in a timely manner. Participate in the planning, directing, and coordinating of the requirements analysis, design, programming, testing, and implementation of the agency's safety systems. Participate in the agency's capital planning process for information technology projects, including refining policies, guidelines, and standards. Participate in refining the FMCSA enterprise architecture. Work closely with customers to maintain and enhance the operational systems to support business processes of FMCSA. Maintain active liaison with other operating officials within FMCSA, other Department of Transportation (DOT) agencies, State agencies, and foreign governments. Liaison duties include representing the Division in meetings on DOT, State, and foreign systems. Analyze, evaluate, and anticipate customer needs and apply information technology solutions to improve or facilitate customer service. Serve as a Team Leader, and Webmaster to include Federal and/or contractor staff engaged in various IT activities such as systems analysis, process analysis, web and customer interface design and/or development; maintain, customize, and develop enhancements to systems and/or web sites/web interfaces to optimally serve the customers and accurately represent the agency and its mission. Coordinate systems, SharePoint, Drupal web changes, and improvements agency-wide, while being responsive to program office needs. Develop technical plans, functional requirements, and technical specifications in support of agency- specific systems and internet/intranet web development improvements. Capital Investment planning for Information Technology regarding development programs and projects. Provide leadership in executing enterprise integration, policy, processes and procedures. Provide leadership as Program Manager. Interpret and apply rules, regulations and procedures, as well as author SOP, Policy, Goverance and Guidelines for Information Technology programs and projects. Manage the Agency's SharePoint and Web Content Management system configuration and liaisons with the Department's SharePoint Coordinator, assuring implementation of DOT SharePoint policy and guidance. Serves as COR (Contracting Officer's Representative) for diverse subject areas within information technology. Public-trust clearance.Department of Homeland Security Transportation Security Administration Strategic Communication and Public AffairsMedia Communications Specialist SV Grade: I SV-1001 01/2010 - 06/2013 DHS Enterprise Web Council Committee Co-Chair for the Platform Selection Committee established in February 2011. Lead initiative within DHS for the use and deployment standards and requirements for the utilization of search.usa.govLead Web Programmer/Designer and Media Communications Specialist Worked independently within a production-oriented matrix configuration. Supervised a variety of technical and artistic services in one or more media communications-related specializations, primarily web based, i.e., writing, editing, graphic art, training, SME support and best practices promotion. Principal lead (administrator) for three web sites deployed in Microsoft SharePoint 2007 and Drupal 7. (two intranet and one public facing.) Maintained archived Interwoven Team Site Content Management System. Managed and coordinated the Agencys content site migration from Team Site to Drupal resulting in a September 2012 re-launch of www.tsa.gov. Planned and executed the shift from an Agency-centralized publishing model to a decentralized workgroup/workflow model. Trained nearly 50 TSA federal employees in Drupal. As Drupal admin and Trusted Permissions User for TSA. Considered the Webmaster of www.tsa.gov; TSA Lead Web Developer. Oversaw and administered Social Media Assets at YouTube and iTunes. Designed and managed templates for blog.tsa.gov. Provide support for Social Media Platforms, Facebook, YouTube Support Google Analytics Revitalized, managed, and oversaw the growth of the external kiosk program for customer feedback. Starting with two dead kiosks, reprogrammed and launched with OMB approved questions. Acquire, analyze and report customer satisfaction metrics to leadership. Led web site metrics POC: collected and analyzed analytics and site performance metrics for internal and external sites. Generated reports for leadership. Consulted and provided input to DHS Enterprise Web Council Executive Steering Committee (ESC) Nominated as Leader at every Level (LEL) 2011 in Agency specific program. Recognized for customer support. Section 508 accredited and proficient. Instructed and assisted Program Offices in compliance. Provided consultation and strategic development of multimedia applications to include animation and video production, testing and deployment; implement interactive user interfaces based on best practices. Strong project management skills: consulted with clients/program office POCs/officials to identify the resources available, time frames, priorities, informational content, nature of the project, and promoted the strategically best solutions for web sites and presentations. Instructed peers and managers on various media conversion issues including publication, display, presentation, pamphlet, broadcast, etc.; manages the presentation area, and any special requirements and considerations. Assisted in the publication of newsletters, organizational publications, and technical documentation and ensured intranet and internet web sites were kept up and met specifications prescribed by applicable directives. Recommended narrative rewrites and format changes to effectively revise content for plain language standards. Secret clearance.ERBan AssociatesPresident/Owner 08/1990 - 01/2010Sole Proprietor Owner and operator of an agency which provided innovative technological and advanced networking solutions, development of web-based and desktop applications and programs Solutions development expertise covering but not limited to multimedia and digital based marketing and advertising services and tools. Oversight of contractors and contract acquisition. Clients portfolio of Fortune 50, 100, 500 companies, Hollywood celebrities. Industries included energy, technology, pharmaceutical, radio and television.Technical Oversight and Director Managed multiple local and wide area networks as well as remote locations, firewalls, exchange servers, media servers on multiple operating systems (MS, Apple, Unix, and Linux) provides me with the professional insight and experience into network topology. Managed DNS, A- and MX-Records; migrated servers from local farms to co-hosted off-site shared hosting environments. VMs experience for almost 15 for servers and workstations. Over the course of a 13-year period leased and deployed 5 separate T-1 lines with Class-C networks in 4 different states (NJ, TX, TN, VA); working with several Telecoms (Bell Atlantic aka Verizon, Level-3, Sprint, Embark, and AT&T). 14 years of Internet Service Provider (ISP) as owner/operator. In-depth knowledge base and understanding of IT networking and Internet principles and competencies, but also include overarching time-tested hands-on expertise in all areas of enterprise technologies. Advertising, Marketing and Program Development and Program Management Assessed client objectives and implemented solutions to communicate required concepts and ideas. Through the creation of graphic designs, illustrations, animations, photographs, and three-dimensional final rendered composites, produced videos, presentations and web sites. Deployed interactive presentations and multimedia visual products in campaign venues ranging from classroom environments and business meetings to web page augmentation and computer-aided presentations. Interface with clients as a team leader from storyboard creation to final production, demonstrating best practices and most appropriate visual techniques using industry-standard software tools and best practices. Hired and managed artists, illustrators, writers, editors and photographic technicians with a view to visual designs and concepts. Produced trend setting visual media on CD, DVD, animation, web and desktop applications, digital and video as final presentations to satisfy client expectations and requirements, while maintaining budget restraints. Project management skills include multitasking with successful ability to handle concurrent projects and meet deadlines. Provide support and access to Social Media Platforms, Facebook, YouTube, Twitter Manage and support Google Analytics More than 20 years of webmaster services for Fortune 100 companies and celebrities. Successfully developed strategic and tactical execution of highly-targeted, web-based campaigns with social networking edge, to increase sales, lead generation and incentive fulfillment. By offering technology- based multimedia, application/solution-based advertising, marketing and programming services, including technological expertise and hands on leadership role, was able to grow client-companies. Torre Renta Lazur Spectral FusionParsippany, NJ Executive Vice President 08/1994 - 08/1996 All things New Media Solutions Acting Chief Information Officer (CIO) - managed Research and Development and technical think-tank. As part of the A Team, responsible for pitching software-based solutions to new business prospects in pharmaco industry for product specific launches. Incorporated and managed technology assets Assisted company in achieving the prestigious Med Ad News Agency of the Year Award 3 years in a row. Instrumental in growing this privately held advertising agency from 90+ to 190+ employees, which was subsequently acquired by McCann Erickson WorldGroup. Integrated remote communications for e-mail and file transfers. Provided training and technical support to staff, Art Directors and Studio. Implemented and managed full-service multimedia capabilities reporting directly to partners. LeDA / Lederle Labs, A Division of American Cyanamid Wayne, NJ Computer Designer/Technical Support 08/1992 - 08/1994 Provided training and technical support to staff of Art Directors and freelancers. Increased capacity and capability by demonstrating effective electronic design and composition techniques. Interfaced Wang to Macintosh; PC to Macintosh; PC to Wang. L. P. Thebault CompanyParsippany, NJ Manager, Desktop Imaging Systems Center 08/1991 - 08/1992 Established digital imaging department for leading commercial printer. Developed procedures and requirements for receiving electronic media from high-end, high-quality, high- volume commercial designers and corporate-based clientele through disk and modem transfers. Instituted film output standards. Dedicated to Total Quality Management and Customer support. Pioneer Enterprises Inc.Palmer, MA Systems Manager/MIS/Graphics/Editorial/Quality Control 08/1987 - 08/1991 Installed and managed Macintosh and Windows 1.0 LAN for New England publisher. Introduced and changed the company to a Desktop Publisher from traditional typesetting Managed Art and R & D Departments. Interfaced directly with customers in sales support. Reported to the Owner/President.NAMECO Polymer GraphicsWorcester, MA |
