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Click here or scroll down to respond to this candidate760 Osage LaneHoffman Estates, ILStreet Address
Phone: PHONE NUMBER AVAILABLEE-mail:EMAIL AVAILABLEKerry OkadaOver 20 years of experience in database management, development, and execution. Extensive experience in Project Management and maintenance of data integrity. Over five years of experience in the area of Law Enforcement Record Management. Over thirty years of experience in Customer Service in multiple areas of Business and Public Service.SKILLS Tools : Cognos, Crystal Reports, Office Programs, SQL Ability to quickly learn and apply new concepts and languages. Deep expertise in data analysis, conversion, and cross-platform migration. Skilled at managing multiple concurrent projects and priorities across a range of disciplines to meet deadlines. Over 30 years of Supervisory experience concerning project assignments, payroll, and scheduling. Experience with Project Management, ensuring tasks are monitored, performed, and completed within proposed expectations and budget.WORK ACCOMPLISHMENTS Developed a wide variety of tools and utilities to make development of custom data processes more efficient, consistent, and reliable (Responsys/Oracle, Village of Skokie Police Department, Experian) Lead Technical Consultant responsible for managing multiple clients and most technically complex clients. Consistently cited as a primary reason for high client satisfaction scores. (Experian and Responsys/Oracle) Repeatedly automated complex processes in order to maximize efficiency, minimize labor effort, reduce errors, and provide robust reporting / auditing capabilities. (Experian and Responsys/Oracle) Trusted Advisor to many large and technically sophisticated clients. Senior programmer able to lead complex projects, and mentor new employees to deliver high-quality solutions. PROFESSIONAL EXPERIENCESenior Product Consultant 2013 - 2023Responsys/Oracle, Chicago, IL Technical lead on a marketing portfolio for the companys largest strategic marketing client. Responsible for maintaining the overall health of the clients marketing database(s) and improving daily operations through automation of manual processes and improved reporting, auditing and data-management practices. Lead technology representative responsible for communicating the Oracle Marketing Cloud platform capabilities and specific progress towards the clients strategic and tactical marketing goals. Increased overall team and system productivity by automating manual processes to run during off-peak hours. Create Custom reports, notifications, and auditing tools to verify daily jobs and assisted in designing Custom Solutions for Client processing and Marketing. Implemented a global data enhancement process to suppress invalid or inactive records across multiple separate databases, resulting in higher ROI on marketing spend. Gained exposure to SQL and HTML programming by helping the client with Best Practices in Marketing and maintaining a clean database.Records Supervisor 2008-2013Village of Skokie Police Department, Skokie, IL Manager of the Records Unit and responsible for maintenance of the Records Management System and maintaining the data integrity of the database. Create custom Reports for the Village of Skokie, as well as the State and Federal Government, containing actual statistics as well as future projections. Involved with Budget proposals and projections regarding the Records Unit, Database and revenue generated by the Police Department. Extensive experience in Project Management, responsible for meeting deadlines with the Circuit Court System, Village Manager, Chief of Police, and the State of Illinois. Member of Project Management team with converting the entire Skokie Police Department to a new 911 Dispatch System, Report Writing Software for Police Officers and a new Records Management System and Employee Database Management. System Administrator for 911 Dispatch System, Records Management System, and Police Mobile Field Reporting. Involved with establishing system settings and Department procedures and protocols. Also involved with creating a product introduction and training class for all employees to utilize the new system. Strong Interpersonal skills. Involved daily with interactions with Government Officials, Lawyers, Insurance Companies, Third Party Service Companies, other Village Department Heads and employees, and the General Public.Senior Technical Analyst Consultant 2000 - 2008Experian Marketing Solutions, Schaumburg, IL Technical lead on a marketing portfolio for the companys largest strategic marketing client. Responsible for maintaining the overall health of the clients marketing database(s) and improving daily operations through automation of manual processes and improved reporting, auditing and data-management practices. Lead technology representative responsible for communicating Experians platform capabilities and specific progress towards the clients strategic and tactical marketing goals. Increased overall team and system productivity by automating manual processes to run during off-peak hours. Created reports, notifications, and auditing tools to verify daily jobs. Implemented a global data enhancement process to suppress invalid or inactive records across multiple separate databases, resulting in higher ROI on marketing spend. Formally recognized with Experians Shining Moments award for developing this capability. EDUCATIONDeVry University, 1998 - 2000Chicago, ILB.S., Computer Information SystemsUniversity of Illinois at Chicago, 1987 - 1992Chicago, ILB.S., Accounting |
