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Click here or scroll down to respond to this candidateCandidate's Name
Expertise in the Customer Service and Data Entry industries.Smyrna, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am applying for a position as a Customer Service Representative. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceTemporary Contract WorkerAston Carter-Atlanta, GAOctober 2021 to Present1. I took inbound calls from American Honda Financial customers. 2. I processed payments.3. I set up payment arrangements.4. I routed calls to varous departments.5. I explained the bills to customers.Customer Service RepresentativeConvergent Solutions, Inc.-Dunwoody, GAJanuary 2018 to October 20211. I took inbound calls from Duke Energy customers. 2. I processed payment arrangements.3. I processed disconnections.4. I processed startup connections.5. I placed customers on various billing programs. 6. I discussed accounts with customers.7. I routed calls to various departments. Call center basedData IndexerCIOX Health-Alpharetta, GAApril 2017 to January 2018* Indexed and/or key verified a wide variety of medical records and charts.* Coded and categorized the records according to requestor type.* Routed records with errors and missing information for correction to the appropriate department.* Exceeded processing minimum chart requests per hour. Substitute Teacher K-12ATLANTA PUBLIC SCHOOLS-Atlanta, GAAugust 2014 to April 2017Responsibilities* Monitored students in the classroom, at lunch or throughout the school by maintaining order and discipline.* Performed various administrative duties such as taking attendance, passing out classwork, assisting with completion of classwork, collecting homework, organizing the classroom and recording grades.* Conducted other duties assigned by the School Principal. AccomplishmentsI made an impact on the students who I substitute taught daily by demonstrating to them that I can efficiently teach the subject matter to them during their teachers' absence. Skills Used1. leadership2. teaching3. behavior modificationInterview SpecialistThe Network, Inc-Norcross, GAAugust 2004 to August 2014* Interviewed employees, customers, general public and management on incidents and accidents incurred at the work place and in the environment to construct workers compensation claims, general liability claims, automobile liability claims, property liability claims, crisis reports, quality liability claims and crisis reports using an inbound telephone system in a call center* Asked probing questions to understand nature of caller's issue being reported* Documented issues and concerns in the form of a professional report using a computer terminal and keyboard* Verified key elements of the report to ensure accuracy of information being disseminated to insurance clients* Provided appropriate next step closing instructions to caller* Consistently exceeded minimum performance standards/rates on handling time, after-call, adherence, quality, service observation and client feedbackData Entry Clerk/Data TranscriberInternal Revenue Service-Chamblee, GADecember 2000 to June 2004* Transcribed and/or key verified a wide variety of taxpayer prepared tax returns, schedules and documents* Identified missing, incorrect and unrecognizable data* Provided appropriate courses of actions to resolve errors* Referred complicated tax returns to others for correction* Exceeded satisfactory quantity/quality production requirements Telephone InterviewerBooth Research Services-Atlanta, GAMay 1997 to May 1999* Interviewed public on various topics, subjects and concerns in a large call center using an outgoing dialer telephone system* Gathered data for companies in the marketing industry for statistical purposes* Recorded statistical data on computer terminal using keyboard* Consistently exceeded daily completion rates/quotas EducationB.S. in Integrated StudiesClayton State University - Morrow, GASeptember 2007 to May 2011Skills Spanish Speaker (10+ years) Customer Service Call Center CSR Customer Care Teaching Experience Customer Support Microsoft Office Phone etiquette Communication skills Computer skills Microsoft Excel Medical terminology Microsoft Word Microsoft Outlook Organizational skills Administrative experience English Microsoft Powerpoint Office experience Typing Clerical experience Word processing Filing Computer literacy Windows Call center Cash registerCertifications and LicensesDriver's LicenseAdditional InformationQUALIFICATIONS10 years of customer service experience.Effective verbal, listening and communication skills Type 50 w.p.m./10,000 k.s.p.h.Proven ability to multi-taskExcellent attention to details |
