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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYExperienced patient service-oriented professional backed by over 9 yrs. of combined management, front-line customer service and direct patient care experience. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Seeking a return to the medical field with a dynamic, growth-oriented organization offering long-term career growth and advancement opportunities.Team player who performs at high levels of productivity in fast-paced environments without missing deadlines.Excellent phone, verbal, written and interpersonal skills for effective and thorough communication.Hands-on manager that leads by example while working toward common team goals & objectives.Fast-learner and pro-active problem solver, able to identify potential issues and offer immediate solutions.EMR/EHR Systems and Microsoft Office Applications Word, Excel, Outlook, and PowerPoint.CORE QUALIFICATIONSPhlebotomy Medical Administrative Assistant Medical Terminology Finger Sticks Medical Transcription Injections Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal ProcessMedical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPOBasic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & PhysiologyEDUCATION AND CERTIFICATIONSUltimate Medical AcademyAssociate of Science Degree / Health Sciences Medical Administrative Assistant, 2022HIPAA Essentials for Healthcare Professionals CertificateMedical 2 Career College / Phlebotomy Certification, 2018PROFESSIONAL EXPERIENCEMcDonalds Grenada, MS 08/2017 08/2022Shift Manager /Crew memberResponsible for day-to-day operations including training, coaching, and supervising from 8-10 team members.Key responsibilities included, preparing bank deposits, creating schedules, and opening and closing the restaurant.Took orders, carried food out to lobby and pick up area, bagged orders,Walmart Grenada, MS 04/2014 08/2017Customer Service Representative/ CashierWorked in a positive, fast paced, team environment and communicated effectively with managers and co-workers.Assisted customers with product locations, purchases and inquiries while providing top-level service.Maintained a clean, organized, and sanitary works space during high volume sales.Morrsion Group Grenada, MS 09/2022 04/2024Patient Care Assistant/cafeteriaPrepared patient meals, baked desserts, prep salad barPrep food and traysDelivered trays to patient |
