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Click here or scroll down to respond to this candidateCandidate's Name
Address: San Antonio, TexasEmail: EMAIL AVAILABLEObjective:Dedicated and customer-focused professional with 5+ year of experience in experience in fast-paced service environments, with a focus on delivering exceptional customer service and maintaining high standards of cleanliness and efficiency. Proven ability to handle inquiries, resolve issues, and ensure customer satisfaction. Seeking a challenging position as a Customer Care Representative to utilize my communication and problem-solving skills.Professional Experience:Current Experience:Cashier/ Customer Service Representative/Crew Member/ at Mc. Donalds, San Antonio, TX Duration: April 2024- June 2024.Greeted customers in a friendly and welcoming manner, providing menu recommendations and answering questions about menu items.Took and accurately processed customer orders at the counter and drive-thru, ensuring order accuracy and efficiency.Prepared food items according to standardized recipes and procedures, maintaining quality and consistency.Operated kitchen equipment such as fryers, grills, and microwaves in a safe and efficient manner.Maintained cleanliness and sanitation standards in the dining area, kitchen, and restroom facilities, including regular cleaning tasks and end-of-shift deep cleaning.Assisted with restocking inventory and supplies as needed, ensuring sufficient stock levels to meet customer demand.Collaborated with team members to ensure smooth operations during peak hours, effectively managing high-volume customer traffic.Day Care Teacher at La petite Academy, San Antonio, Texas Duration: May 2023- March 2024Provided one-on-one support to children with special needs, fostering inclusivity in the classroom.Child DevelopmentEarly Childhood Education MethodsClassroom ManagementCurriculum PlanningChild Health and SafetyAssisted in developing age-appropriate curriculum that focused on language, Literacy, Math, Science, Music, Art and crafts, Painting, Dramatic Play etc.Engaged children in educational and recreational activities, such as arts and crafts, storytelling, and music.Communicated regularly with parents regarding their child's progress and any concerns.Customer Care Representative HDFC Bank, India Duration: August 2015 - March 2017Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.Address customer concerns, troubleshoot issues, and provide effective solutions to ensure customer satisfaction.Maintain accurate and detailed records of customer interactions, feedback, and resolutions.Collaborate with other departments to escalate and resolve complex issues.Participate in ongoing training to stay updated on product knowledge and customer service best practices.Cashier at Indian Super Mart, India, Duration: June 2011- May 2013.Processed customer transactions including cash, credit card, and electronic payments accurately and efficiently.Provided friendly and courteous service to customers, addressing their inquiries and resolving any issues promptly.Maintained an organized cash register and balanced cash drawer at the end of each shift.Assisted with restocking merchandise, maintaining cleanliness in the store, and ensuring compliance with company policies and procedures.Operated POS (Point of Sale) systems and other equipment effectively to process transactions and generate receipts.Collaborated with team members to achieve sales targets and improve customer satisfaction.Greeted customers as they entered the store and assisted them with locating products and making purchasing decisions.Processed exchanges and returns according to company guidelines, ensuring customer satisfaction.Managed cash register functions, including opening and closing procedures, and maintained accurate transaction records.Provided product information and promoted sales to enhance customer experience and increase revenue.Assisted with inventory management tasks such as receiving shipments, stocking shelves, and conducting periodic counts.Participated in training sessions to improve product knowledge and customer service skills.Education:Bachelors in Technology India.Skills:Excellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to handle challenging customer situations with empathyProficient in using customer service software and toolsTime management and multitasking skillsCommitment to quality, accuracy, and speed in all acts of the production processPositive attitude supporting a healthy and motivated team environmentBasic computer and typing skills with minimum of 30-40 wpmFlexibility in schedule and commitment to schedule adherenceSkills to accurately track and log productions statisticsFlexibility to perform other general tasks as directed.Adaptability and willingness to learnProficient in cash handling and transaction processingExcellent customer service and communication skillsAbility to work effectively in a fast-paced environmentStrong attention to detail and accuracyProficient with computer skillsAbility to multitask and prioritize tasks efficientlyKnowledge of retail operations and merchandising principlesAchievements:Recognized for consistently meeting customer service targets.Received positive feedback from customers for exceptional service. |
