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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHard worker delivering 7+ years of an exceptional customer service. Reliable and motivated person going about my day spreading positivity. Compassionate human-being ready to change the world around me. Work ExperienceBeertender/BaristaRefuge coffee and beer-San Antonio, TXMarch 2024 to Present Make espresso based beverages Pour draft beers and wines. Serve and make margaritas, Sangrias and other alcohol based beverages Knowledgeable on all beer, wine types to make a suggestion for customers. Able to help customer find a coffee beverage that best fits them. Greets everyone with open arms. Assist with events like trivia and karaoke. Able to work solo behind the bar while making each interaction unique and special. RefereeUSA pickup basketball-San Antonio, TXNovember 2023 to Present Officiate 10 minute pickup games that focus on being fast paced and non confrontational. Keep score on a mobile scorekeeper while officiating games. Greet gym members in a friendly manner while entering the gym. Add gym members to a queue on a first come, first serve basis. Clean gym equipment and sweep courts at the end of night. Coach/Refereei9 Sports-San Antonio, TXOctober 2023 to Present Teaching the kids the fundamentals of the sport they are playing referee, coach or be a field monitor to all games as needed Keeps score for sports like basketball, soccer, volleyball and flag football. Help set up sports equipment Being a mentor to kids ages 3-13Order SelectorCanteen-San Antonio, TXAugust 2022 to August 2023 I Dates frozen/cooler items within date. Uses iPad to select items to be delivered Works at a fast past environment Lifting totes up to 50+ Scan out expired items or broken itemsCustomer Service RepresentativeAtento-San Antonio, TXSeptember 2021 to July 2022 Identified customers needs, clarified information, researched every issue and provided solution or alternatives. Clarified the desired information, researching, locating, and providing information. Referred any unresolved customer grievances to designated departments for further investigation. Documented details of customer interactions such as inquires, complaints, or actions taken, in an organized manner. Making quota daily for calls, emails, and chats. Chat specialistShift SupervisorStarbucks-San Marcos, TXJuly 2020 to February 2021 Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the s Role-model the Customer Service behaviors of Anticipate, Connect, Personalize and Own with customers Maintain positive teamwork at all times Arrange meal breaks for team members sensiblyBaristaStarbucks-Corpus Christi, TXNovember 2019 to March 2020 Maintained an organized and tidy caf environment by regularly cleaning equipment, espresso machines, tables, and condiment bar Able to multitask and prepare multiple drinks efficiently Have the ability to describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each items, origin, taste, and preparation methods Shift SupervisorStarbucks-Harlingen, TXMay 2018 to November 2019 Open or closing of the caf Ensuring food safety procedures are being followed at all times Working to address associate and customer concerns as they arise Was responsible for all management aspects during shifts while on duty Shift SupervisorStarbucks-Port Isabel, TXMarch 2018 to April 2018 Replenished and rotated front of house items ensuring proper labeling of pastries, sandwiches, and other frozen goods. Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security Ensure team meets speed of service standardsBaristaStarbucks-Harlingen, TXOctober 2015 to March 2018 Takes customer orders and process payments Provides fast and courteous customer service Trained 5 new baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation Exercise good judgment when serving customersEducationHigh school diplomaSan Benito High School - San Benito, TXAugust 2012 to June 2015Skills Customer Service POS Cash Handling Multitasker Teamwork Critical thinking Adaptability Barista experience Food Safety Shift Management Computer skills Product knowledge Organizational skills Typing Zendesk Customer support Live chat Filing (Less than 1 year) Experience with children Windows Sports coaching Typing Customer service Mentoring Live chat |
