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Fort Worth, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryAn experienced and versatile professional with a successful record of executing key objectives that enable organizational growth and sustainability. Recognized for cross-industry experience and possessing a multifaceted skill set that extends to IT, customer service, sales, and continuous process improvement. A trusted advisor and consultant to senior leaders for decision support and high-level, strategic insight. Machine operator with 5+ years of experience monitoring and operating machines in a manufacturing setting. Proficient at determining faults and conducting repairs. Have excellent communication skills and can operate forklifts.Confident leading, working independently, or serving as a key contributor on high-performing teams.High emotional intelligence and a proven ability to communicate and connect with individuals across all levels of an organization.History of quickly gaining knowledge of new processes and management systems to support business goals and objectives.Signature Skills & CompetenciesPersonnel Management Stakeholder Engagement Point of Care, Customer Service Building Relationships Project Management Sales and Operations Planning Cross-Functional Collaboration Contingency Planning Driving Strategy to Execution KPI / Performance Management Problem / Conflict Resolution Omni Channel Communication Professional ExperienceR-ChemCo; Operations Manager/Production Manager; Dallas, TX Jul 2022 CurrentEnsure sufficient supply of raw production materials on a daily basis to guarantee uninterrupted and efficient operationsDetermine and report faulty equipment, including filling out hourly inspection sheets based on production quality and calibrationsSet up and monitored operation of machines, including drills, cutters, filling and sealing machineResponsible for inventory counts and controlQuality Control InspectoreSecurity Tech; Commercial Security Consultant; Lewisville, TX Aug 2018 Jun 2022Introduced highly advanced products to the market, such as Thermal Cameras that are used to detect abnormal body temperatures and were in high demand during the COVID-19 pandemic.Remained current regarding new products and services for both B2B and B2C clients.Oversaw the launch of new products and provided customer service / support that led to repeat patronage.Synthesized large data sets to analyze trends and assist senior leaders with forecasting and projections.Aided in the implementation of operational contingencies, transitioning to virtual client interactions to avoid potential COVID transmissions.AT&T; Retail Sales Associate; Irving, TX Sept 2014 Jul 2018Worked directly with clients, listening intently to align product solutions with individual and business needs.Instrumental in the store exceeding sales targets and realizing increases in revenue on an annual basis.Contributed to the success of numerous product launches including AT&T Digital Life Security, Direct TV, and DTV now.Batteries Plus; Store Manager; North Richland Hills, TX Oct 2013 Sept 2014Implemented and monitored office procedures including the creation of monthly sales plans, developing marketing strategies and material, and the training of new employees.Accelerated the recruiting and hiring of critical talent which ensured business continuity and offered adequate support for customers.Maintained inventory of office equipment and supplies with a collective value of $150k, instituting inventory control measures that reduced damage and theft while ensuring product availability. Office Depot; Assistant Store Manager; Irving, TX Mar 2005 Sept 2013Earned promotions into roles of increased scope and responsibility after consistently demonstrating exceptional leadership and performance.Led the technology department, delivering daily leadership and strategic guidance to a 4-associate team. Primary responsibilities included,Assisting customers and executing department sales strategies including the resetting of planogramsProduct / equipment repairRetained inbound logistics responsibilities including freight checks for product quality and PO accuracy. EducationW. P. Texas State Technical College, Waco, TX - Associates of Applied Science, Computer Science (3.5 GPA) |