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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER OBJECTIVETo bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: Retail, Customer Service, Marketing and Sales. CORE COMPETENCIESCustomer Service and Sales Employee DevelopmentGenerated $45K in Annual Sales Sales AbilityCustomer Service & Retention Time ManagementInterpersonal Communication Corporate PoliciesEXPERIENCEFrontier CommunicationsSubject Matter ExpertJuly 2014 - Current Conduct observations on consultants to ensure quality customer service. Achieve 125% of observation goal each month. Selling and saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services. Ability to deal with customers patiently, tactfully and efficiently. Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Collects on delinquent accounts and empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements. Full range of repair resolution duties. Interfacing with customers regarding pending orders, repair requirements and repair resolution. Ive trained five new hire classes with Frontier and Ive also had the opportunity to travel and train as well.Sales and Customer Service Specialist (7/14-7/15) Handled a variety of calls, from billing to payment taking, plan changes to equipment upgrades and troubleshooting, or walking our customers through a self-service digital experience. Provided premium customer service to current and future customers. Assisted in side-jack training with new hires. Achieved and exceeded sales goals while effective using up-selling techniques. LowesShipping and ReceivingOctober 2013- July 2014 Delivered products to residential customers Unloaded products from store trucks to docking station. Assisted in inventory management. Provided customer service on sales floor. Assisted employees in specific departments with product positioning on sales floor. TargetHardline AssociateFebruary 2013- July 2014 Provides great customer service by making the guest feel they are in total charge Provided premium customer service. Supported cashier on a daily basis. Executed multiple sale techniques to close sales. Frys ElectronicsCourtesy Associate April2012 - February 2013 Greeted customers, checking receipts and providing effective customer service. Checked the omissions and commissions of front check out, returns and exchange department of the store. Oversaw the security and safety of the store.NikeAthlete II August2010 February 2012 Utilized customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales Established a bond between consumer and brand by providing superior service and adapting brand stories to the retail setting Maintained knowledge of various store departments and operated cash register for regular transactions, performed shipping and receiving duties, stocked the floor, performed cleaning duties, and built visual displays when necessary Assisted Leads, Senior Associates, and Managers in training entry level associates Assisted with loss prevention efforts by providing proactive customer service EDUCATIONCollin College McKinney, TXJune 2009 June 2012Associates DegreeMajor: Business |
