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Click here or scroll down to respond to this candidateCandidate's Name , PMPPHONE NUMBER AVAILABLE Frisco, TX EMAIL AVAILABLE LINKEDIN LINK AVAILABLECareer SummaryExecutive Program Director with a broad background in program management and operations, leveraging a proven track record in special project execution through inclusive collaboration with executive leadership, ensuring end-to-end tactical strategy implementation in conjunction with gap analysis to drive comprehensive product/project/process developmentActed as Project and Program Director for implementing loan servicing software, achieving a successful 15-month go-live with 47 processes, 1.1M loans, and 87.5M transactions, ensuring accuracy through new software integrations and functionalityCollaborated with the C-suite to shape tactical and operational objectives, translating overarching company goals into departmental strategies, driving alignment, and fostering cross-functional synergyLed Loan Operations and Customer Service teams, effectively implementing new products and initiatives, resulting in a strong foundation for future endeavors, including Legal Lending LicensesOrchestrated onboarding, hiring, training, and integration strategies, leading to the seamless integration of over 60 schools within 26 months, enhancing market penetration and expanding the customer baseLed the successful mentoring, teaching, and documentation of over 60 mortgage processes, achieving alignment with new company standards and Lean Six Sigma process improvement standardsProfessional Work ExperienceDiamond Resorts/Hilton Grand VacationsDirector of Special Projects - Program Manager Product Owner 2019 2023Spearheaded the transition from legacy loan software to a new platform, managing a $4M budgetActed as Project and Program Director for implementing loan servicing software, achieving a successful 15-month go-live with 47 processes, 1.1M loans, and 87.5M transactions, ensuring accuracy through new software integrations and functionalityDirected a team of 5 consultants, 5 project managers, and internal programmers in the successful migration and integration of new software/systems into existing IT infrastructure, ensuring improved efficiency, accuracy, and deployment functionalityCollaborated with consultants, developers, department heads, vice presidents, and users to execute a comprehensive rollout across 5 key projects, including Loan, IT, Training, Data, and AccountingDeveloped a new product offering, tactically reviewed all technology issues for the payment system, created all product stories for development, and project-managed development and system integrationsEnsured the seamless execution of operations during the COVID-19 pandemic, transitioning to remote work for the loan servicing department, including collections and payments.Led change management efforts, fostering alignment across departments and ensuring a smooth transition during the M&A from Diamond Resorts to Hilton Grand Vacations for the loan department, enabling frictionless development during the processManaged activities and was Product Owner for continuous development and break/fix of loan servicing and IT software initiatives, overseeing Agile-Hybrid development team performance, risk mitigation, and complianceDetermined prioritization of system enhancement by performing ROI, risk, and cost/benefit analysis, creating savings of over $500kCreated executive dashboards and project schedules, facilitating decision-making and providing insight into the prioritization of conflicts and risks through data analysis and data-gathering initiativesProduced future year road map, evaluating change to personnel at all project stages, and supervised training material creation, including CBTs, SOPs, and process documentation to enable evidence-based project/people managementAssessed, Tracked, and Mitigated risks for projects, products, processes, and servicesMeritizeDirector Operations, IT, PMO Chief of Staff 2016 2019Pioneered project management and initiation efforts as Chief of Staff for a day-one startup, orchestrating unified operations, project delivery, and strategic integrations within IT to accelerate integration and build-outManaged the loan lending startup initiative, validating regulatory compliance and alignment with executive strategiesCollaborated with the C-suite to shape tactical and operational objectives, translating overarching company goals into departmental strategies, driving alignment, and fostering cross-functional synergyLed Loan Operations and Customer Service teams, effectively implementing new products and initiatives, resulting in a strong foundation for future endeavorsSuccessfully directed the startup's loan lending initiative, navigating the complex lending license process and state business license registration, culminating in a swift market entry and regulatory compliance to avoid costly discrepanciesAdministered brand and market efforts, utilizing modern strategies that propelled Meritize to secure Tier 2 funding within 18 months, establishing the company as a significant player in the industryOrchestrated onboarding, hiring, training, and integration strategies, leading to the seamless integration of over 60 schools within 26 months, enhancing market penetration and expanding the customer baseSteered loan operations, overseeing loan origination and customer service processes, budget flow, income, and expenses, resulting in the successful origination of over $4M in loans within the first 2 years, enabling agile and targeted developmentMeasureOneDirector of Project/Process Management Project Manager Process Manager 2015 2016Guided customers in developing comprehensive project management standards and systems, including the creation of the entire loan origination process, ensuring strategic alignment, ironclad regulatory compliance, and operational efficiencyEstablished an effective employee review process within an IT department, aligning criteria to enhance performance, process success, and overall organizational strategyPioneered internal PMO processes while also crafting and executing vital business processes such as onboarding and analytics delivery, driving efficiency and successCapital One 2003 2014Process Manager Mortgage 2011 - 2014Led the successful mentoring, teaching, and documentation of over 60 mortgage processes and new process managers, achieving alignment with new company standards and Lean Six Sigma process improvement standardsChampioned lean process engineering for various Home Loans division procedures, encompassing risk identification, assessment, and mitigation, resulting in reduced risk exposure, employee compliance, and streamlining audit reportingManaged a team of 4 process manager contractors, overseeing comprehensive process documentation and improvements, including risk mitigation and issue root cause identification, resulting in the creation of 54 Certified Process Document BindersProject Manager Process Manager Consumer Lines and Loans 2009 - 2011Created and implemented new national loan origination processes, ensuring seamless software transition for a $2B nationwide product rollout, conducting comprehensive state compliance law reviews to assess risk and manage risk profilesConducted post-merger feasibility study of Hibernia's proprietary Home Equity origination system to achieve Capital One IT and originations requirements for Consumer Loan origination.Effectively oversaw the direct marketing execution team, maintaining a weekly marketing schedule for optimal outreach and engagement to boost market penetration and engagementPioneered a software integration and transition period, enabling key building blocks and operational capacity to manage non-asset backed loans, validating all performance and implementations to ensure accuracy and successAwarded the prestigious Capital One Circle of Excellence Mark of Distinction for 2010, recognizing exceptional contributions and performance across the Consumer Lines and Loans division by exceeding expectations during the software transitionAdditional ExperienceCapital One Project Manager Credit Risk Management, Auto FinanceCapital One - Administrative Assistant Home Equity CardEducation & CertificationWashington University Master Certificate of Project ManagementUniversity of Wisconsin Bachelor of ArtsProject Management Institute PMPSix Sigma Lean/Green BeltInternational Leadership Associates Leadership CertificateCore CompetenciesProject & Process ManagementExecutive StrategyAgile/Lean Six SigmaNew Product DevelopmentCollaborative Stakeholder ManagementTransition/Change ManagementKPI/Metric ManagementServant Leadership & Team BuildingRegulatory Compliance & AuditsBudget ManagementProgram OversightBias to ActionContinual OptimizationTailored, Evidence-based SolutionsCross-departmental & Stratum CommunicationM&A Integration and DevelopmentRisk Assessment and Mitigation |
