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Candidate's Name
Office Administration B2B/C Customer Service Accounting Support
Operations & Service Businesses Hospitality and Retail Military Support13+ years of responsibilities in high intensity operations with high degree of autonomy, demonstrated; versatility, in-depth skills and competencies, strong self-motivation, teamwork and wide experience in all facets of small business.
Excellent at; building effective business processes, setting and meeting high performance standards. Thrives while customer satisfaction and commitments are at the core of a business s ethics and culture. From marketing, training, financial accounting, dispatch / work scheduling and profit and loss responsibilities to recruiting and training track record of success in improving multiple business processes and standards beyond that required for the positions held.Select Areas of Expertise and AptitudesExpertise and Skills Communication Office Administration Accounting; Payroll, Bookkeeping, Ordering Marketing, Sales and Sales Support Building and Maintaining B2B Relationships Exceptional Customer Service Recruiting Organizational Skills Problem Solving Skills Time Management and Multi-taskingComputer Programs Databases Google Documents, Spreadsheets MS Office, Word, Excel and PowerPointAptitudes and work Style Goal Oriented, On Time, Professional Focused on Company Success Committed to Support Individuals and Teams Excellent at Working Independently Thrives in a Team EnvironmentProfessional EXPERIENCEPrecast Terrazzo Enterprises, Inc.Office Administrator Executive Assistant, CSR, Office Management, Procurement, Logistics (Raleigh, NC) June 2019-PresentGo to person for business operations and management support. Responsible for the day-to-day operations includingrecovery of service delivery to meet customer expectations. Key person in the service chain to customers: receive orders and execute in a timely manner, supply personnel with all documents needed to exceed each job request, ensure office team scheduling meets deadlines and quality of expected product to customers. Responsible for day-to day operations with office team and customer relationship management usually through phone interactions and emails to ensure customer s needs and requests are met with quality service. Maintaining customer database to build and retain strength of relationship leading to future revenue and quality of service issue resolutions.
Research and execute matching terrazzo custom samples for architectural approval with each job inquired. Secure quality shipping of materials requested by customers to exceed completion of jobs.
B&J Plumbing, Heating and AirExecutive Assistant - CSR, Accounts Receivable (Wilson NC) Dec 2017 to 2019Go to person for business operations and management support. Responsible for the business processes from order through to profit recognition and for recovery of service delivery to meet customer expectations. Key person in the service chain to customers: schedule and plan service delivery, expectation management, building relationships, ensure service team scheduling matches the customers needs, ensuring customer acceptance as the prerequisite for billing. Responsible for day-to-day customer relationship management usually through phone interactions and ensuring customers get satisfaction of their service requests; product selection, changes to service schedule, billing and payments and quality of service issue resolution. Process billing and payments correctly to customer s accounts. Maintain the customer relationship database to build the strength of past interactions leading to future revenue. Responsible for maintaining the tempo of call volume to meet key company marketing success measures.Bell Cow Heating and Cooling: 10/2017 to 12/2017Office Manager, Exec. Assistant, Accounts Receivable, Dispatcher (Raleigh NC) Oct 2017 to Dec 2017Responsible to the Manager for daily in-house operations, customer service and accounts receivable. The role involves: invoicing, billing, expenses and profit recognition. Day-to-day responsibility for all office activities under the Manager s direction. Managed. Receipts, cash and check deposits, banking and record keeping ensuring verifiable cash handling including imaged records of invoices, statements and transactions. Set up new accounts and managed the receivable ledgers each month. Responsible for end of month accounting, reconciliation and all payment processing.
Liaised with the CPA for reporting. Ensured a high level of customer service for operations and account management.WeatherMaster Heating and Air Conditioning
Payroll Specialist, Exec. Assistant, Lead Dispatcher and Trainer (Raleigh NC) Sep 2016 to Jul 2017Responsible to the Manager for the daily in-house operations, customer service and accounts receivable. Processed timesheets and payroll payments weekly; for staff and contractors variously: hourly, commission, and validated achievement of fixed price performance-based piece work. Organized New Construction time sheets for management sign-off and agreement to proceed with payroll. Created and organized New Construction project folders by job and builder. Received and scheduled customer work and dispatched teams for Plumbing and HVAC service.Pooles Plumbing, IncAccounts Receivable, Dispatcher, Customer Representative (Raleigh NC) Sep 2015 to Sep 2016Responsible to the Manager for the daily work scheduling and dispatch. Additionally, responsible for all in-house operations, customer service and accounts receivable. In conjunction with the manager; prioritized work before coordinating and executing weekly planning and dispatch. Processed timesheets and payroll payments weekly; for staff and contractors variously: hourly, commission, and validated achievement of fixed price performance-based piece work. Organized New Construction time sheets with management to proceed with payroll. Created and organized New Construction folders by job and builder. Received and scheduled customer work and dispatched teams for Plumbing and HVAC service.Michael and Son ServicesAssistant Manager, Head Dispatcher May 2014 to Aug 2015The Assistant Manager role included Key holder responsibilities for the office and the critical start-of-day scheduling and dispatch activities that ensured great customer satisfaction and business efficiency. Customer service responsibilities covered Alexandria VA to Wilmington, NC. Organized multiple departments for first dispatch to the customer scheduled service requests. Ensured great customer service through re-scheduling and negotiation of expectations as inevitable issues and delays occurred. Reviewed work order tickets and correct them as needed. Supported the service teams as needed, including: purchase order for parts and tools, negotiating store accounts and coordinating payments and authorizations. Key in ensuring city and county inspections were scheduled and assisted with the permitting process. Received and processed warranty requests from customers, assisted with accounting for service or part warranty fulfilment and liaised with customers to ensure satisfactory outcomes.Automotive Staffing Solutions (Raleigh NC)Inside Sales Recruiter/Customer Service Rep. Jul 2013 to Oct 2013Responsible for the recruiting new employees and matching employees to each client s needs. Acquired and Maintained relationships with Hiring Managers. Informed individuals on the steps and progress toward employment. Organized employees interview appointments and daily schedule. Trained and placed new hires and compiled records of proficiency and skills. Researched customer business changes to keep abreast of skills needed by qualified candidates.Unlimited Home Health Care
Owner Jan 2004 to Nov 2013Responsible for all aspects of this small business: providing home health care to the homebound individuals and ensuring overall wellbeing of clients. Duties included bookkeeping, delegated authority to conduct clients personal business affairs, appointment scheduling of staff, errands, cooking, transportation, medical needs, house cleaning and bathing. Assisted clients and their families in design and achieving individual healing processes, and sometimes their passing.Candidate's Name Page 3 of 3professional EXPERIENCE continuedMaxPower Electrical Construction (Lillington NC)Purchase Order Manager Jan 2007 to Sep 2009Responsible for building and maintaining vendor and merchant relationships, B2B relationships, accounting customer satisfaction and reporting. Processed all aspects of determining and verifying purchase needs and related orders Assisted with project accounting; maintaining a registry of approved merchants, transactions and payment authorities for the business Responsible for In-Office management of projects and materials requisitions, schedules across multiple jobsites using spreadsheets for planning and tracking and reporting Assisted the Accountant with reconciliation of financial reports782nd Discom 82nd Airborne Division (Ft Bragg - NC)
Family Readiness Group Leader Jan 2003 to Jun 2006This challenging and fulfiling responsibility supported soldiers and their family s needs every day during that high tempo set of deployments. I was recognized both personnally by families and by Joint Forces Command for ensuring social, pesonal, financial and support services were available, delivered and met the needs during this continuous, stresssful and demanding period. Assisted Discom U.S. Army for the Family Readiness task- granted Full Security Clearance Disseminated information from the Commander to uniformed members Created, developed, organized and implemented the Family Readiness Program to assist Soldiers and their families on their deployment, return or bereavement Delivered activities and information to support morale through: event planning, monthly newsletters, targeted informational meetings supporting specific and wide needs of families, and
Created programs specifically for the children of single parents Recruited volunteer teams for these morale support events and activities Developed a family tree of 400 plus for troops and their families Received the Prestigious Dr. Mary E. Walker Award in 2005 by Joint Forces Command of the Pentagon. Only 5 were awarded in the U.S. ArmyThe Guide Commercial Real Estate Magazine (Raleigh NC)Receptionist/Sales Rep. Aug 2005 to Jun 2006 Responsible for building and maintaining B2B relationships between the magazine and its Commercial Real Estate customers to ensure the best advertising, schedules and placement Support duties included customer service and clerical duties Created, developed and managed multiple mailing lists to ensure wide distribution of the magazineEDUCATION, CertificatIons & AwardsJohnston Community College: 1/2007 to 10/2011Paralegal Technology Six Semesters of Family Law, Investigative and Trial Prep, Civil Injuries, Ethics, Criminal Law Procedure and more. Core classes in addition to courses pertinent to furthering my education.Wake Tech 8/2018, Raleigh, NC Notary Public Certification (Awarded Sep 2018)
Dr. Mary E. Walker Award Recipient - 2005
Joint Forces Command of the PentagonOnly five were awarded in 2005 (U.S. Army) |
