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Title Senior Quality Service Analyst
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Senior Quality Service AnalystPhonePHONE NUMBER AVAILABLE:Email LinkedInEMAIL AVAILABLE LINKEDIN LINK AVAILABLE EXPERIENCESenior Quality Service AnalystAmazon05/2019 08/2022 Led Goodreads Device and Web team of 7, implemented QA swarming by formulating test plans, preparing test cases, executing the test scripts, documenting, and reporting the results within a project timeline Automated Image Quality Analysis by developing a Python script to automate image classification based on size, resulting in a 6-hour reduction in manual work for each image set Managed teams for Kindle Create and Kindle Previewer, overseeing 8 members in task assigning and testing across various Windows and MacOS versions to uphold build quality. Conducted over 1000 test cases using Android and iOS emulators and various physical devices, ensuring app functionality and compatibility across platforms Initiated Jenkins integration for Kindle Create by conducting gap analysis, identifying critical issues of false positives in test automation, resolving 3 blockers, and boosting product quality. Responsible for monthly and bi-weekly metrics reports using advanced Excel, resulting in a 15% improvement in team efficiency over one year Quality Service AssociateAmazon Analyzed data and led the status meeting with the development and QA team to identify data integrity issues, missing values, inconsistent data, and defects resulting in 100% data quality Eliminated 45 hours of manual work per week by automating the image analysis process to separate images into different buckets for the Machine learning module using a Python-based automation solution Owned the Kindle Recaps feature completely from the QA end, executed end- to-end testing, initiated 56 test cases for Recaps on iOS, marked defects using Jira, and conducted bug bash with the internal org to deliver a bug-free feature Resolved 50+ data quality issues across development environments, ensuring seamless application performance and meeting business stakeholders' needsQuality AnalystMobius Knowledge Services09/2018 04/2019 Completed comprehensive classroom training in Selenium, Manual Testing, Automation, and MySQL, facilitating seamless integration into software testing projects Implemented automation strategies across web, REST services, and mobile platforms, leading to a 30% reduction in deployment time after leveraging cloud migration Created a test plan encompassing high-level scenarios, constructed 200 + test cases, and delivered weekly status reports, ensuring project transparency and accountabilityEDUCATIONMaster's in Information and Communication Technology University of Denver - University College06/2024 06/2024 Denver, Colorado, US Master's in Information and Communication Technology, Major in Software Design and Programming Courses: SQL & TSQL, OOPS, Technology Leadership, Website Design & Management, Cross Platform Mobile App Development, Distributed Computing Bachelor of Engineering in Electrical & Electronics Engineering Anna University - Prathyusha Engineering College05/2018 05/2018 Chennai, India Bachelor of Engineering in Electrical & Electronics Engineering SUMMARYGraduate professional with six years of expertise in manual and automated software development engineer testing.Experience in leading/managing teams of up to 12resources simultaneously on multiple projects.Involved and performed in all phases of the software life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing,defect tracking, management, and reporting.Experience in system testing, automation testing,device testing, integration testing, functional testing, regression testing, and user acceptance testing.Skilled in using emulators and simulators to ensure consistent behavior across different devices.Proven record of enhancing product quality byidentifying and resolving critical bugs beforerelease.SKILLSTest Approaches: Waterfall, Agile / Scrum, SDLC, STLC, Bug Life CycleTesting Tools & Technologies: Selenium WebDriver,TestNG, JUnit, Jenkins, Emulators (Android, iOS),SimulatorsDefect Tracking Tools: Jira, SIM, Kanban BoardCertification: SeleniumDatabases: Microsoft SQL Server Management Studio, WAMP, XAMPPTechnologies: Advanced Excel, Microsoft 365, Adobe XD, Figma, FlutterIDE: Visual Studio Code, IntelliJ, Eclipse, PyCharm, Android Studio, ReplitProgramming Languages: Python, Java, SQL, DartWeb Technologies: HTML, CSSPROJECTSWebsite Design01/2024 03/2024Developed a website for rental cars using HTML and CSS. Designed a prototype and wireframe of a website using Adobe XD and Figma.E-Commerce Mobile Application01/2024 03/2024Advanced cross-platform mobile application using dart programming in Flutter framework with MySQL andXAMPP to connect to the databases.SQL & T-SQL09/2023 11/2023Used data from the Adventure Works database to work on the SQL and T SQL queries. For the employees, products, customers, and services data to solve the business problems. Parking System Design04/2023 06/2023Built an object-oriented parking system in Java by creating classes, objects, and methods. Also designing and executing a comprehensive test case suite using the JUnit framework.

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