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Customer Service Pharmacy Technician Res...
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Title Customer Service Pharmacy Technician
Target Location US-IL-Cicero
Email Available with paid plan
Phone Available with paid plan
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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEProfile Summary: 1.5 years of hands-on experience as a Pharmacy Technician. Well-being of PatientSkilled in prescription preparation and medication dispensing. Proficient in maintaining accurate records and managing inventory.Experienced in providing exceptional customer service in fast-paced environments.Ability to collaborate effectively with pharmacists and healthcare professionals.Committed to upholding high standards of safety and compliance.Strong organizational and multitasking skills.Strong commitment to patient care, providing clear instructions and support to patients regarding medication usage and side effects.Effective in working collaboratively with pharmacists and other healthcare professionals to deliver optimal patient outcomes.Dedicated to delivering exceptional customer service, addressing patient inquiries and resolving issues promptly and professionally.High level of accuracy and attention to detail in all tasks, ensuring the safety and Well-being of Patient.Problem solving skills and critical thinking for investigation and troubleshooting activities.Provided specific and advanced support as needed to other quality assurance functions and customers.Proficient in MS Office Applications (Word, Excel, Teams, and Outlook), and able to learn client-based softwareProfessional Experience:First Family Pharmacy, ILPharmacy Technician - (Nov 2022 to Till Date)Prescription Processing: Accurately receive, interpret, and fill prescriptions, ensuring compliance with all legal and professional requirements.Medication Dispensing: Prepare and dispense medications under the supervision of a licensed pharmacist, ensuring correct dosage and labelingPatient Interaction: Provide excellent customer service by answering patient questions, explaining medication instructions, and addressing concerns in a professional and empathetic manner.Inventory Management: Manage pharmacy inventory, including ordering, stocking, and maintaining proper storage conditions for medications and supplies.Work independently to resolve complex issues & assists and trains others.Work on special projects and assume functional responsibility for project completion.Calculated dosages, dispensed medications and filled prescriptions for approval by pharmacistsUsed the pharmacys proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billingResearched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellnessMaintained customer records by updating account information and Participate in quality assurance initiatives, including medication safety checks and continuous improvement processes.Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.Skills:Prescription ProcessingCompliance assuranceMedication DispensingOrganization and Time managementCollaborative TeamworkPharmacy Software ProficiencyCollaborative TeamworksMS Office, Outlook, TeamsEducation:MSc Hons Plant Pathology - 2021  UAF

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