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Click here or scroll down to respond to this candidateCandidate's Name
m. PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE Professional SummaryTransparent leader with more than 20 years of experience in mortgage banking. As a trainer and team leader I have led small to medium sized groups in learning organizations systems, instilling an understanding in each associate the why procedures and processes are performed a specific way, as opposed to just demonstrating to an associate the how something is done. Collaborator who is willing to share knowledge with others to help them succeed in their roles while executing their responsibilities. Analyzed reports and shared outcomes with brokers, bankers, loan officers, attorneys, managers, and other stakeholders. Follow protocols, and standards as it relates to change management, governmental oversight agencies, and other industry standards. While presenting oral and written communication in a clear confident manner internal and external customers AchievementsACE Award Working in a timely manner while giving great customer service to get loan documents out for a same day closing with little or no supervision April 2022, Broker, Caliber Home Loans, Inc. Mentor and Leadership Award Received for helping transition new employees learn policies and procedures February 2022, Caliber Home Loans, Inc. ACE Award Received recognition for working well with brokers, attorneys, title companies and internal customers December 2021, Operations Manager, Caliber Home Loans, Inc. ACE Award Recognized for following and adhering to policy and procedures of the company to ensure my work was done accurately June 2021, Closing Manager, Caliber Home Loans, Inc. Received a Recognition Award for commitment and contributions to the continued success of our Operations organization and the Caliber Team August 2020, Caliber Home Loans, Inc. Closer of The Month, July 2017; 95% - 96% accuracy rate on closed and funded loans. - BMO Harris Administrative SkillsMicrosoft Office; Preparing and analyzing reports and other documentation as necessary; Promptly and accurately respond to shareholder and customer inquiries. Excellent written and oral communications skills.ExperienceHCSC/ BlUE CROSS BLUE SHIELD /CUSTOMER SERVICE REP II/ MARCH 2024- PRESENT Conduct in-depth interviews to elicit and record sensitive information. Research and analyze requests to determine and provide information about programs and services. Respond to current and potential clients inquiries and requests via telephone, email, Microsoft teams, and Web Ex . Listen attentively to questions and concerns while being able to adjust, update and respond promptly with a resolution according to company guidelines. Maintain a courteous and calm manner at all times to de-escalate stressful situations . DOVENMUHLE MORTGAGE COMPANYTRANSFER AND CONVERSION ANALYST / NOVEMBER 2022- JANUARY 2023 BANKRUPTCY REPRESENTATIVE / JANUARY 2001 JUNE 2002 Worked in conjunction with supervising attorney on all aspects of the bankruptcy law. Monitored and audited daily foreclosure, bankruptcy, discharge, and up to five hundred Fannie Mae loan status reports. Facilitated transfers of loans, processed RESPA letters, prepare and submit ACH, and communicate information to vendors by email, phone, WebX, Zoom, and Teams CLOSER/FUNDER CALIBER HOME LOANS, INC. ITASCA, IL JULY 2019 - APRIL 2022 Prepared 200 loan packages per month for the closing process. Ensured loan packages met compliance guidelines, and fixed discrepancies, as necessary. Served as liaison between Caliber and closing agent. SALES CLOSING ASSISTANT BAIRD & WARNER TITLE SERVICES HKA STAFFING GLENVIEW, IL APRIL 2019 JULY 2019Recruited due to my financial acumen, and ability to quickly understand new programs, and vast understanding of real estate transactions.CLOSER/FUNDER BMO HARRIS BANK NAPERVILLE, IL APRIL 2012 OCTOBER 2018 Maintained a 95% or above accuracy rate on closed funds which yielded being awarded a monthly bonus. Closed and funded conventional, adjustable-rate mortgages (ARM), correspondent, FHA, and VA loans for: primary, second homes, investment homes, initial purchases, and refinance loan.EducationASSOCIATE IN APPLIED SCIENCE 2009 NORTHWESTERN COLLEGE CHICAGO, IL Major: Health Information Technology CAHIIM Accredited Program Governance and ComplianceTILA RESPA Integrated Disclosure (TRID); Office of Foreign Assets Control (OFAC); Alliance Bernstein Global High-Income Fund, Inc. (AWF); BSA/AML Bank Secrecy Act/Anti-Money Laundering; Unfair, Deceptive, or Abusive Acts or Practices (UDAAP); Consumer Financial Protection Bureau (CFPB); Home Mortgage Disclosure Act (HMDA); Good Faith Estimate (GFE); and Truth in Lending (TIL); Desktop Underwriting (DU); and Close and Disclosure.Candidate's Name PHONE NUMBER AVAILABLE, Page 2 of 2 |
