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Click here or scroll down to respond to this candidateCandidate's Name
Professional Summary:A versatile professional has more than 10 years of experience in Data Entry/ Documentation and filing.Responsible for Scheduled Transportation for Hospital Discharges and Entered data in the computer system.Documented complaints in the computer system and forwarded them by email to the manager.Provided clerical support to the Dean of Students and responsible for scheduling the meeting rooms and upkeep.Created and maintained spreadsheets and updated repair tool logs, copying and faxing STB documents to Bank One for check distributions.Maintained and updated the employees data in an Excel spreadsheet.Created the monthly newsletter for the Health Care Center, typing and distributing memos.Running and distributing the daily morning reports.Education:Crispus Attucks High School, Indianapolis, INHigh School DiplomaSkills:Microsoft Word, Excel, Prophet 21, PowerPoint, OutlookProfessional Experience:Verida Nov 2021 PresentCustomer Service LeadCoach agents.Assist agents with escalation calls.Assist the Supervisor in the call center.Communicate with Supervisor.Deescalate customer service calls.Verida Feb 2020 PresentCustomer Service Representative Data EntryScheduled Transportation for Hospital Discharges.Entered data in the computer system.Sored calls for QA.Answer incoming calls and schedule transportation for members' appointments.Stericycle Apr 2018 Dec 2019Customer Service RepresentativeProvide customer service to clients.Entered data in the computer system.Answer incoming lines promptly.Documented complaints in the computer system and forwarded them by email to the manager.Follow up on complaints.Stericycle 2014 2018Customer ServiceProvide customer service to clients.Entered data in the computer system.Answer incoming lines on time.Documented complaints in the computer system and forwarded them by email to the manager.Follow up on complaints.IU School of Nursing Nov 2012 Jun 2013Receptionist/ SecretaryGreeted Students.Provided clerical support to the Dean of Students.Provided customer service.Answered incoming lines.Schedule appointments for Advisors.Thermal Structures (Temporary through Express Personnel) Nov 2011 Jun 2012ReceptionistGreeted and answered all incoming lines.Provided clerical support to the Office Manager.Provided customer service.Ordering Supplies.Ordering Lunch for Business Meetings.Special Projects.Clarian Health IS Department South Campus, Indianapolis, IN Aug 2009 Dec 2010Receptionist ClerkResponsible for greeting, directing, and signing in to every non-Clarian employee.Provided customer service to the IS department.Responsible for ordering supplies.Assisted with special projects.Filed confidential files.Organized luncheons for different test projects.Maintained the kitchen supply closets.Responsible for scheduling the meeting rooms and upkeep.Back-up person for Kronos.Fairbanks Hall, Indianapolis, IN Jun 2009 Aug 2009Receptionist ClerkGreet and direct employees and clients.Processed mail and delivered twice a day on six floors.S&K Air Power, Indianapolis, IN 46278 May 2007 Apr 2009Administrative AssistantResponsible for Answering and directing all incoming and outgoing lines.Accounts receivable.Processing the daily mail.Expediting Customer orders.Assisted with inside sales entering orders and quotes.Assisted with special projects.Provided customer service to our customers.Created and maintained spreadsheets and updated repair tool logs.Filing and running daily reports.Organized Luncheons and meetings.GAB Robins (Elwood Staffing), Indianapolis, IN Jun 2005 Feb 2006Business Administrator AssistantGreeted and answered all incoming lines.Provided clerical support to the insurance agents.Back-up person for entering insurance claims.Responsible for dictation for insurance claims.Filing and maintaining files.Best Access Systems, (Temporary through Adecco) Indianapolis, IN Dec 2003 Nov 2004File ClerkOrganized and created spreadsheets for the companys stock bonus plan (STB).Copying and faxing STB documents to Bank One for check distributions.Assisted employees with medical and dental claims.Generated background checks and drug screenings for pre-employment.Created and maintained new hire employees files.Assisted the accounting supervisor with various projects.Data entry.Barnes & Thornburg, Indianapolis, IN Sep 2001 May 2002Administrative SecretaryAnswered incoming calls for the accounting department.Provided stamps and movie tickets to the employees and attorneys.Back-up person for accounts receivables and payables.Typed correspondence and memos.Maintained and updated the employees data in an Excel spreadsheet.Organized meetings and luncheons.Marquette Manor Retirement Community, Indianapolis, IN Feb 1999 May 2001Human Resource Coordinator/Administrative SecretaryResponsible for directing incoming calls to the Health Care Center.Created the monthly newsletter for the Health Care Center.Reconciled monthly medical and dental benefit payments.Organized orientation packets and conducted orientation classes for new hires.Responsible for sending out Cobra packages and answering questions.Taylor Newcomb Industries, Indianapolis, IN Feb 1997 May 2001Receptionist SecretaryAnswered all incoming and outgoing lines on the computer.Emailing telephone messages to the employees.Greeting and directing customers and clients.Typing and distributing memos.Running and distributing the daily morning reports.Typing quotes for the inside salespeople.Processing mail. |
