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Silvestina Carraway Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummaryOver twenty-five years of diverse experience in customer service, call center and officeadministration within a range of environments; reliable; organized; works well under pressure; demonstrates efficiency, responsibilityand the ability to meet deadlines; pays attention to detail.Professional ExperienceTECHMAHINDRA:Title: DispatchResponsibilities: 2021-PresentMonitoring tickets for internet circuits who have outages or major repairs for multiple clientsCalling the ISP to check for estimated time of repairs for any active outages or repairs on the circuits in the general area.Sending and Receiving emails for the clients about the internet circuitsResolving the tickets if the circuits are up and stable.EARLY EXPLORES 2019 to 2020Title: Day Care Teachers AssistantResponsibilities:Assisting the teacher in the classroomHelp with daily actives and routinesSet up daily meal prepsIndoor and outdoor activitiesHousekeeping to keep a clean environmentMake all entries for shift completionHelping out in other classrooms when neededU.S BANK 2018 to 2019Title: Customer Service RepResponsibilities:Answering general question about the customer accounts.Sending and receiving emailsTaking payments for credit cardsAnswering general questions about credit cardsInteracting with company bank when client wants to apply for a credit cardTransferring customers to correct departmentsFraud DepartmentChase Bank/Mortgage:Title: Customer Service RepResponsibilities: 2017-2016Answering general QuestionEmailing Clients their tax 1098 formsExplaining the loan information to the clientFraud DepartmentTransferring customers to the correct departmentsUniversity of Phoenix:Title: Customer Service RepResponsibilities: 2014-2016Answering generalEmailing Students about F.A.S.A information, and campus informationSet up candidates to transfer financial aid department who are interested in applying for collegePost open full-time requirements on job boards such as Monster, Dice, Corp-Corp, CraigslistContact future candidates for open timeReferences available upon request.