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Title Customer Service Fleet Maintenance
Target Location US-MD-Elkridge
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
HANOVER, MARYLAND Street Address
EMAIL: EMAIL AVAILABLECELL PHONE NUMBER AVAILABLEOBJECTIVE:Management professional with over 20 years of diverse logistics, customer service, sales, and fleet maintenance experience. Seeking an opportunity to leverage my logistics managerial skills with a company that offers opportunity for growth.PROFESSIONAL PROFILE:-Over 12 years of professional experience in management and supervision-Experience managing the performance of a multi-million-dollar revenue business.-Customer-oriented professional with strong interpersonal and communication skills-Experience planning and implementing training programs to increase productivity.-Managed and accomplished multiple tasks through diligence and sound judgment.EDUCATION:Fayetteville State University Sociology 1994-1996Virginia Union University Sociology and Criminal Justice 1991-1994E.E. Smith High School (Diploma) Class of 1991EMPLOYMENT HISTORY:SUNBELT RENTALS BRANCH MANAGER 2023  Apr 2024-Responsible for the overall direction, coordination, and evaluation of a Sunbelt rental center business unit (PC 1151)-Ensures the accuracy of customer quotes, contracts, reservations, order processing, and delivery of Sunbelt Trench Safety fleet-Led all aspects of sales, customer service, fleet maintenance, and logistics including achievement of financial and performance goalsoExceeded projected financial and performance goals every month since May 2023 (10 months)-Responsible for the units operational and financial performance functions-Extensive experience with operating the Sunbelt Wynne, VDOS and LYTX systems-Responsible for the safety, management, and performance of all site personnel-Conducted daily pro-active events to identify potential safety hazards and mitigate any potential risks to personnel or fleet-Ensures the accuracy of accrual reports, PME reports, and purchase ordersSUNBELT RENTALS ASSISTANT MANAGER 2022---2023-Assisted in the direction, coordination, and evaluation of a Sunbelt rental center business unit (PC 1099)-Ensures the accuracy of customer quotes, contracts, reservations, order processing, and delivery of Sunbelt Shoring Solutions fleet.-Assisted with all aspects of sales, customer service, fleet maintenance, and logistics including achievement of financial and performance goal.-Assisted with ensuring the units operational and financial performance functions.-Gained experience in operating the Sunbelt Wynne, VDOS and LYTX systems.-Managed the safety, management, and performance of all site personnel.-Conducted daily pro-active events to identify potential safety hazards and mitigate any potential risks to personnel or fleet.-Ensured the accuracy of accrual reports, PME reports, and purchase orders.-Served as the Assistant Manager for the largest Hub in the Mid-AtlanticVICTRA VERIZON RETAIL SALES CONSULTANT 2019  2022-Consistently spearheads internal efforts to ensure store goals set by district and corporate management are met and exceeded on a bi-weekly basis.-Managed store inventory; ensured 100% merchandise inventory accountability.-Ensured comprehensive knowledge of corporate promotions and plans, increasing store revenue by 20%-- Processes transactions and performs accounting duties to include account maintenance, recording entries and reconciling books of accounts-Created a premier environment through merchandising; efforts to acquire new business accounts through customer outreach have been lauded by Victra Verizon corporate leadership.-Courteous customer service interactions are consistently recognized by corporate; exemplary professionalism and customer care was highlighted in Verizons corporate newsletter (1st Qtr. 2021)-Processes due invoices for payments; reviews purchase orders, prices, terms of payment and other charges.-Trained/ mentored new employees.SEARS LOGISTICS WAREHOUSE MANAGER Charlotte, North Carolina 2016  2018- Led a team of associates responsible for the receiving/ distribution/ replenishment of merchandise; ensured personnel were accountable for adhering to business practices.-Accurately managed receiving documents and oversaw operations to include expenses, payroll, shipping, and inventory shrinkage/ management-Performed accounts payable duties; assisted with invoicing and billing.-Performed dispatching duties for warehouse drivers.-Delivered prompt, efficient customer service while maintaining high level accuracy in a fast-paced environment.-Ensured team compliance with safety policies and procedures; ensured team performance standards were met.-Managed product pricing operations in accordance with corporate pricing guidelines resulting in the units achievement of improved margins and cost recovery.DEANOVICH & ASSOCIATES LICENSED SECURITY OFFICER (Contractor) 2014 - 2015-Secured assigned premises and establishments and identified risks to residents and staff; assisted in the development of risk mitigation strategies.-Provided security services for 1200 residential tenants.-Monitored and assisted appropriate entities with accessing secured premises.-Provided friendly, prompt, and efficient customer service to the elderly.-Collaborated with emergency personnel for high-risk situations.-Identified and reported any potential security issues; routinely conducted security checks of premises  both internal and externalPROSPECT LEARNING CENTER-EDUCATOR 2009  2013-Provided an innovative and challenging learning environment for ~ 130 students while engaging in effective and appropriate classroom management.-Implemented a positive discipline plan which promoted student responsibility, problem solving skills, and student accountability.-Tutored and assisted students with classroom material as well as provided individualized attention to students.-Assisted students with homework, proficiency test preparation and reading comprehension.AIRBORNE EXPRESS (DHL) DRIVER Charlotte, North Carolina 2004  2009-Transported goods and materials to ad from receiving areas, staging areas, and other destinations.-Entered data into freight station inventory and warehouse management systems using desktop computers and/or scanning equipment.-Prepared bills of lading packaged shipment from storage areas to prepare for export.-Operated forklift to transport shipments; operated other warehouse equipment to include pallet jacks and hand trucks as required.REFERENCES AVAILABLE UPON REQUEST

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