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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEI am an experienced customer service professional with strong relationship-building skills. I have a reputable history of being an effective and influential team member with full understanding of customer satisfaction and ensuring a professional, organized environment.AREAS OF EXPERTISEMicrosoft Excel, Word & OutlookInnovationProblem Management & ResolutionSelf-MotivationStrong Oral/Written CommunicationTeam LeadershipUSPAP CertificationUpdated in 2020PROFESSIONAL EXPERIENCEOak Ridge Country Club, Hopkins, MN June 2021 May 2024Food and Beverage ManagerHire, train, and continually evaluate dining room staff.Oversee dining room staff on an ongoing basis to help ensure proper service is provided.Assist in developing the budget for both the food and beverage department, monitor financial information and take corrective action as necessary to help assure that financial goals are met.Helped create and perform closing procedures.Worked on the Employee Recognition Program.Assisted in coordinating and executing events for 50-300 people.Assists in maintaining an adequate supply of liquors, wines, and beer through use of an effective inventory management system.Collaborates with liquor representatives to create a valuable wine program for the club.Oak Ridge Country Club, Hopkins, MNLead Server June 2004 - 2021Utilized Jonas point of sales system to update product counts, menu changes, specials, and pricing.Handled member complaints and served as the liaison between the front of the house and the kitchen.Trained new servers and provided continuous training to the dining room staff on proper etiquette and customer service.Clear Capital, Bloomington, MNPartner Support Specialist IIDecember 2020 2021Assign orders to appraisers who meet service level expectations and customer requirements.Negotiate fees and turn-times with appraisers via phone, email, and text in a professional manner.Follow up on appraisal orders; taking the necessary actions to ensure milestones are met and the order isdelivered on time to our customers.Update orders with accurate and detailed notes.Burnet Title, Edina, MNAccounting Clerk June 2019 November 2020Supported title closer with money wires for incoming closings.Performed daily reporting on all closed reports.Assisted in cutting and sending out checks to clients.CoreLogic Valuation Solutions, Bloomington, MNSenior Associate of the Collateral Escalation Department August 2015 June 2019Reviewed appraisals and worked with appraisers to ensure fulfillment of client requirements and reconsiderations.Monitored client escalations through email and resolved issues in a timely and courteous manner; creating internal monitoring tickets to track any escalation in rush review.Handled resolution phone calls (incoming and outgoing) from appraisers to assist with any questions.Trained and developed new employees.CoreLogic Valuation Solutions, Bloomington, MNAppraisal Review Specialist September 2012 August 2015Worked with management and team leaders daily regarding organization for review staff.Handled resolution phone calls (incoming and outgoing) from appraisers to assist with any questions.Provided review appraisers with required documents in a proper and timely manner.Maintained a high-level relationship with clients when they have questions or urgent requests.EDUCATIONRichfield High School Attended: 1986 1990 High School Diploma |
