| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Senior Client Relationship ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEQueens, NY Street Address
CAREER OBJECTIVE A Result oriented compliance professional with more than twenty years of Banking and Finance experience with a strong demonstrated background record of Data Governance, Compliance & Risk Management. Improving process by drafting and training on policies and procedures. Bank Secrecy Act(BSA), and Know Your Customer(KYC/EDD) . Proven ability to facilitate collaboratively with team members, and establish quality relationships and managed stakeholder's expectations, by demonstrating excellent communication, interpersonal and written skills. Identifying operational weakness and implementing process improvement which shaped, motivated and lead teams to accelerated success. Change champion.Jul 2020 - Aug 2022CITIBANK,NA, Westbury, New YorkAssistant Branch ManagerImproved branch client experience by introducing an effective operational framework and promoting a unified collaboration between bank tellers and bank partners. Furthered improved professional development and growth of staff through training and mentoring.EXPERIENCEDec 2022 - Jul 2023FLAGSTAR BANK, GREAT NECK, NYAssociate Group Director/Senior Client AssociateCultivated and enhance new and existing client relationships through active communication with clients,processing client request,preparing financial plans,client reports and reviews and taking appropriate actions on client account alerts.Implemented high risk jurisdiction analyses consisting of correspondent banks facilitating wire transfers and other business transactions in order to clear dealings and avoid potential terrorist financing in line with FATF standards.Mitigated risk by performing reviews on behalf of bank customers and correspondent banks for OFAC and sanctions compliance by ensuring compliance with AML,BSA,USA PATRIOT ACT, OFAC,and sanctions regulations.Cultivated and enhance new and existing client relationships through active communication with clients, processing client requests,preparing financial plans, client reports and reviews and taking appropriate actions on client account alerts.Executed in depth Customer Due Diligence(CDD) & Enhance Due Diligence(EDD) on high risk clients annually.Chaired and improved transactional monitoring process by way of quality assurance(QA) reviews which included effectively document scope,sampling methodologies, and guidelines.Monitor and document findings for users with recommendations to close or further investigation for potential suspicious activity reports(SAR) determination potentially resulting in SAR drafting and submission.Collaboratively worked with different departments to find sustainable solutions for client needs and inquiriesManaged and maintained vault balance in addition to controlling foreign currency in-take and shipment and took responsibility for monetary transactions and service discrepancies.Coached branch client experience by introducing an effective operational framework and promoting collaboration between tellers and various otherJul 2017 - Jul 2020Jan 2011 - Dec 2016Senior Personal BankerSupported department leadership in devising plans to assure coaching support, supply mentoring opportunities, and implement evidence-based best practices to increase Net Performance ScoresWells Fargo Bank, Richmond, vaClient Services Representative/ Personal BankerUtilized CRM software systems such as Salesforce or Microsoft Dynamics 365 for tracking customer records, creating invoices, generating reports. partners, Contribute to professional development and growth of staff through training and mentoring.Directed daily and weekly operations, sales and service meetings and de- briefing sessions in accordance with bank standards.Provided leadership and direction on training methods and instructions to ensure learning effectiveness.Partnered with the Area Manager and branch manager with overall store leadership and supervision, and identified employees for promotional opportunities.Mobilized all sales tools, including profiling customer's needs by using salesforce and various technologies and sales tools to ensure conscience and valued customer experience.Established shortage and reference capabilities for all essential documents including but not limited to policies and procedures, on boarding documents,Currency transaction reports, Wire Transaction reports,monthly branch reports,SAR Reports, Teller Balancing reports.Verified discretion to authorize transactions, approve new account openings, wire transfers and fee refunds.Enforced and delivered disciplinary warnings and performance reviews(annual evaluations)Stayed abreast of the ever -evolving regulations governing the financial institutions, including the rules and guidelines set forth by the FDIC,NYDFS, and all organizational policy and procedures.Motatived and managed a team of 8+ employees, creating an environment that fostered collaboration, productivity and job satisfaction.Headed the day-to-day activities of the branch including staffing schedules, inventory management and budgeting.Tracked performance of staff and supplied feedback through tactful use of crucial conversations and language of caring skills.Empowered staff to achieve client and staff satisfaction while ensuring client safety by forming key recommendationsConducted research to determine prospective clients and continually cultivated sales pipeline.Provided remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access.Navigated productive relationships with Business Bankers, Financial Advisors, and mortgage loan officers by finding qualified opportunities to ensure company goals are exceeded. Coached team members on sales techniques to increase client base by 20%. Advised customers about different types of investment options available as per their requirements.Analyzed financial data, identified trends, and provided recommendations for cost savings opportunities.Developed marketing strategies that resulted in a 30% increase in deposits year over year.Adhered strictly to company policies and procedures when dealing with customers or processing requests.Monitored call volumes and responded accordingly in order to meet service level agreements.Maintained up-to-date knowledge of company products and services to effectively answer customer queries.Developed strong relationships with customers by providing knowledgeable and timely responses to their needs.Nassau Community College Garden City, NYEDUCATION Long Island University Brooklyn, NY, US Jan 2001 TBASKILLS Relationship BuildingPerformance Management Revenue GenerationOperational Efficiency Revenue GrowthOrganizational Development Financial ManagementRisk Management Assessments Data ReportingMarket Analysis ForecastingClient Advocacy Team LeadershipTraining & DevelopmentLANGUAGES EnglishFluentCertified Trust and Fiduciary(CTFA)Certified Aml & Fraud Professional(CAFP)CERTIFICATIONS Federal Mlo Registration-NLMSRSYSTEMS Salesforce, Sharepoint, Payplus, Docusign, Penley, Ofac check system, Nes financial sharing file,Touchpoint, Deluxe, Equifax, OASIS, Microsoft office,Workstation, Lotus notes, ACAMS candidate, Microsoft office outlook.People soft,.ACCOMPLISHMENTS Coordinated training around empathic communication at multiple banking institutions.Conducted investigations of escalated alerts and cases of potential fraud across banking core verticals.Recognized for driving client value by achieving perfect scores on KPI data reports.Spearheaded servicing through covid-19 pandemic and designed policies as well as procedures concerning visitation and client experiences to safeguard staff and clients. |
