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COURTNEY FINCHPHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo apply my leadership skills and management experience to drive the company's performance.PROFESSIONAL EXPERIENCEWMATA MV TRANSPORTATION - HYATTSVILLE, MD January 2024-PresentDISPATCHER (40 Hours) Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary.Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on-time performance.Communicate effectively with Operations Control Center (OCC) staff to address scheduling or passenger issues.Balance multiple tasks accurately and effectively in a fast-paced environment.Monitors and completes driver sign-in and sign-out daily.May assign trips to drivers to ensure adequate disbursement of trips between all assigned routes.Participates in analysis and review of operating performance.Maintain adherence to attendance policy.Responsible for influencing positive employee morale and quality customer service.All other duties, as assigned.STARBUCKS COFFEE COMPANY-HYATTSVILLE, MD October 2022-June 2023ASSISTANT STORE MANAGER (40 Hours)Communicated daily coverage plans concisely, and accurately to ensure an effective Store.Reviewed store environment and key business indicators to identify problems and concerns.Supported store operations by recognizing and reinforcing individual team accomplishments.Acted as Coach and Mentor to partners by using discretion in assessing performance and providing feedback to Store Managers. Completed all administrative tasks including Interviewing, Hiring, Scheduling, Payroll Approval, Store orders, and Payroll Management.STARBUCKS COFFEE COMPANY-BRANDYWINE, MD August 2019-October-2022SHIFT SUPERVISOR (40 Hours) Oversaw all Floor Operations at the drive-thru location. Participate in Training and Coaching for all shift Supervisors and Baristas at the site staffing35 partners.Ensured all products were properly merchandised and available to maximize store revenue.Completed all ordering tasks for the weekly inventory orders.Trained on all Administrative tasks including Interviewing, Hiring, Scheduling, Payroll Approval, and Payroll Management.BWGI ASSOCIATES/CARPENTRY SERVICES LLC-WASHINGTON, DC May 2017-September 2018OFFICE MANAGER/PART-TIME (20 HOURS)Consulted with the CEO on his calendar, scheduled meetings, and used initiate to reschedule appointments.Prepared costs/repairs of invoices usage of the Companys motor vehicles, also drove and maintained the motor vehicles and kept them in a safe operating condition.Typed and proofread documents, memoranda, correspondence, reports, and processed the CEOs travel vouchers, and made national/international travel reservations.Administered the weekly paychecks.Answer all calls and persons entering the office for assistance, and maintain the Office.SAFEWAY- BRANDYWINE MDFOOD CLERK / PART-TIME (20 Hours) April 2016 August 2019 Worked in several departments including the main department, the floral department, and the Starbuckskiosk Greeted customers and directed them to the correct in-store section to locate desired products. Receive and process payments by cash, check, and credit card Merchandise department to maximize sales. Oversaw all ordering procedures for the floral department Ensured product was properly merchandised Maintained food safety and cleaning standards Work with coworkers to ensure customer satisfaction and a pleasant work environment. Create floral arrangements for customers, events, and stores. Completed the staff schedule for the floral department Process drink orders that range from basic to complex, quickly and efficiently.SKILLSSERV Safe CertifiedWindows, MS Word, Excel, and PowerPointOutlook  Electronic MailPayroll SystemMac OSCommunication SkillsPage 2Courtney Finch ContinuedEfficient Problem SolverOnline ResearchApple Inc, Prioritization Skills, Shared Responsibility, ReliabilityEDUCATIONCollege - yearREFERENCES UPON REQUEST