| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
McKinney, TX Street Address , USAPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEObjective:To acquire a permanent desktop position with the opportunity for career development and advancement where individual achievement contributes to the companys success.Special Skills & Trainings:Business Applications & Service Desk Team LeadTroubleshoot Wireless & Network connectivity issues: TCP/ IP, DHCP, DNS, & WINSOS Win XP, Vista, Win 7, 8, 10, 11, Mac OS, Unix-Linux OS,Windows Server 2008, 2012, 2016, 2019, Active Directory, SCCM, Nexthink monitoringMS Office 2007, 2010, 365; Troubleshooting MS Office applications, One DriveAS400 (iSeries), Troubleshooting more than 60 applicationsVirtualization & VDI: Cisco, Citrix Xen, MS Azure, Citrix Manage Desktops, Amazon WorkspacesMobile Device Management: AirWatch, Intune Suite, Hexnode UEMWindows & MAC deployment execute installations, relocations, and modificationsDiagnosing and troubleshooting Windows, and MAC related OS and Hardware problemsIdentity systems such as Okta, Duo, and AzureMobile Devices: iOS, Windows, Android, Blackberry.Telecom: Cisco Connect, Avaya VoIP, Mitel, Polycom/Poly (Nice, inContact, Jabra)Video Conferencing: Cisco WebEx, MS Teams, Skype, Slack,VPN & Remote Access: Cisco AnyConnect, Citrix Xen, DameWare, Bomgar, Datto, ConnectWiseService Mgt & Ticketing systems: Service Now, Cherwell, HP Manager, Kaseya/AutotaskAntivirus support: Malware, Viruses, Infections (McAfee, TrendMicro, Kaspersky, Cybereason)Hardware technician: laptops, desktops, printers, servers, switches, Unifi Wi-Fi cloud, APHR Applications PeopleSoft, Kronos Work Force, Oracle E-Business suite, TMSEducation:Collin College 2019 Present Frisco, TXB.S Information Systems CybersecurityFull-Time Student May 2020 to May 2021CCNA Routing and Switching: Introduction to Networks Certificate (2019)CCNA Routing and Switching: Routing and switching Essentials Certificate (2019)Collin College 2014 2016 Plano, TXAAS Cisco Computer Networking TechnologyFull-Time Student May 2015 to February 2016Cisco AcademyConfigure, Design, and troubleshooting toolsLANs, WANs, ACL, NAT, SSH, VLANS, IPV4, IPV6Troubleshooting LANs, VLANS, IPV4 Routing, IPV6Configure & Operating Cisco Routers and SwitchesNetwork Device ManagementRelevant coursework includes Project Management Fundamentals, Network +, Cloud Computing, Windows Server, Azure Administration, Wireless Technologies, Security, and Application Security MonitoringExperience:Inline Networks Dallas Tx 1/24 7/24IT Field Technician IIEnsure successful tracking of projects. Specifically, I oversaw the migration from a hybrid environment (on-premises and hybrid cloud) to a fully integrated cloud solution. My role has been to provide support for all technical related issues, including resolving hardware, software, and network related problems. I installed, maintained, and repaired hardware and software components, and supported systems through remote access or site visits as necessary. Additionally, I set up workstations with computers and necessary peripheral devices and ensured the functionality of computer hardware and installed appropriate software. I maintained local networks to optimize performance, ensuring the security and privacy of networks and computer systems. I also performed troubleshooting to diagnose and resolve problems and maintained records/logs of repairs, fixes, and maintenance schedules. Over the course of this experience, I have gained familiarity with RMM tools like Kaseya, Autotask, and Datto, proficiency in managing and configuring Unifi Wi-Fi devices and hardware. I can support clients with on-premises, hybrid, and cloud environments as well. VMware Virtualization Support or VMware Virtualization Assistant.Zensar/City of San Diego San Diego, California 10/21 1/24IT Support SpecialistIT support for all technical related issues, in various departmentsHigh proficient service desk analyst, supporting lv1.5 and lv2 AD Lv2Install, configure, and maintain computer systems, software, and peripheral devices.AD Lv2 / MS Office Administration / Hardware troubleshooting including MAC OSAdminister user accounts, permissions, and access rights within Active DirectorySCCM management and configuration, asset control and management.Software collection configuration, Configuration manager, and deployment.Troubleshoot network connectivity issues and manage network resources.Develop and update technical documentation, procedures, and user guides.Conducted user training on software and hardware usage.Assigned to special projects, utilizing NexThink for any anomalies in all hardware.Diagnosed all hardware and network device latency utilizing NexthinkDiagnose and troubleshoot Amazon Workspaces VDITEKsystems/Southwest Airlines Plano, TX 06/21 10/21IT Tech ServicesAsset inventory; software and hardware.Upgrade devices, and image with appropriate configurationsSoftware and hardware installation such as desktop, laptops, printersAmerican Airlines Ft. Worth, TX 08/19 03/20Desktop Field ServicesSoftware and hardware installation such as printers, routers, and switches.Technical and remote support for all end-users experiencing technical issues.Desktop imaging, break/fix, and all other in house and 3rd party applications.Troubleshoot all applications related to Win 7 and Win 10 compatibility (32bit/64bit)Assigned to special projects and regularly attended department resourcing meetings.Windows 10 deployment, migration projects, and wireless troubleshooting.Full ownership of all Microsoft Office 365 applicationsKnowledge and troubleshooting skills. OneNote and OneDriveAdobe cloud applications, aviation applications, all inhouse applicationsTroubleshoot all Cisco products, and the ability to adapt to infrastructure.SCCM, Configuration Manager, Constant communication with developers.Set ups and troubleshoot multiple floors to assure connectivity before live date.Rack and stack, diagnostics, and cable patchingConstant communication with users, project management, and IT teams.Troubleshoot Mac OS devices and applications.GuideIT Plano, TX 10/17 08/19Service Desk Team LeadService Management & Service Desk ImplementationSupport clients in driving continuous improvement into the service desk processesSet up and managed a Service Desk for Client and adhere to the clients metricsAssets Inventory, and documentation in 13 different locations in 6 states and 12 citiesSupport clients in driving continuous improvement into the Service desk processes.Provided regular training to new employs and evaluated team-member technical skillTroubleshoot application issues focused on superior customer service delivery,Service Delivery, Quality Control and provided correction plans as neededHealthcare field, MedHost, eClinical Works etc.Worked different queues and assisted with all technical issues inhouseRespond to escalation calls, continuous communication to improve serviceMS Office: Troubleshoot over all issues and problems with related applicationsIT documentation Knowledge Base articles creation and modification.Onboardings and offboardings of all sorts (applications)Active Directory & Exchange Mailbox configurationsExceptional customer service & training skillsPepsiCo Plano, TX 03/16 10/17Technical Infrastructure AnalystTroubleshoot Network connectivity issues: TCP/ IP, DHCP, DNS, & WINS.MS Office Support: Ownership of all issues and problems with related applications.Mobile Admin: Blackberry, Android, iPhone, Exchange ActiveSync.Mobile Device Management: AirWatch, all related issuesActive Directory & Exchange Mailbox configuration, setup, and troubleshooting.Desktop Admin: Laptops Desktop, Servers, & Routers.IT documentation Knowledge Base articles creation and modification.MS Office 365 migrationMajor incident managementWork closely with other IT departments on assigned projects Dev, Infra, Project MgmtCDI Corp/FedEx Plano, TX / Durham, NC 04/14 04/15Business Application AnalystInbound and outbound service callsScreen tickets and assign to the appropriate departmentsAvaya 6400, 9600 series & Softphone Support, Avaya Proxy Server support.Laptop, Desktop, Thin Client configuration, setup, and troubleshooting.Create or modify process documentation for all related IT\Communication issues.As400 mainframe command line execution for FedEx GroundWork and track the progress of tickets to ensure SLAFedEx application support for line of business (Web Apps in IE, Chrome, FireFox)Fujitsu/TJX Richardson, TX 07/13 03/14HR Application Support / Bilingual Service DeskIntensive application training for all HR applicationsResponded to service request regarding data serversSupport store and corporate personnel with HR applicationHR application Support: Oracle E-Business, Kronos, and TMSCross trained in Store operations and all related store issues such as POSAssist and support users by troubleshooting and diagnosing network related issuesSupport Team Assist all Techs Onsite with technical issuesSetup & Configuration of TJX chain Stores for Hardware & Software TestingPrepared test plans and data, along with user documentation for customer billing systemAssisted Spanish speaking techs and management personnelRent-A-Center Plano, TX 1/11 06/13Loss Prevention SpecialistOffice administrationHelp stores relocate by contacting contractors, alarm, and safe companiesKeep record of all alarm cases, and update data in MS AccessSend Cancelation letters to alarm companies and vendersContact alarm companies in Mexico to establish service for more than 60 Stored in MexicoTranslate Word, Excel, and PowerPoint documents to Spanish for LP teamProvide support for CCTV system and store operations and any loss prevention related issueTroubleshoot close circuit TV connectivity issues, verify all settings, and configureAssisted stores and LP Directors with audit issuesRetrieve and provide video surveillance footage to LP managers and DetectivesReferences: Upon Request |
