Candidate Information Name Available: Register for Free Title Customer Service Administrative Assistant Target Location US-MD-Parkville Email Available with paid plan Phone Available with paid plan

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OBJECTIVE: A finance professional focused on developing processes, streamlining procedures, and finding innovative, cost-effective solutions. Is adaptable to using cutting-edge business strategies to increase productivity and bolster client image and successful at managing multiple assignments while meeting tight deadlines.PROFESSIONAL PROFILE:Possess more than seven years of experience in financial managementPossess skills in data analysis and preparing reports that are crucial to senior management.Possess strong leadership and team-building skills.Possess excellent knowledge of the work processes and procedures of an administrative field.Possess strong oral & written interpersonal and communication skills.WORK EXPERIENCE:Clear Title Group, Reisterstown, MD 12/15  PresentAdministrative AssistantSet up in files in Title Express System.Order Lien Sheets off the Maryland State System.Order Title Reports on properties off of DKJ Incorporated.Access water bills, housing taxes and SDAT reports.Assist the processors on their files and daily activities.Process statements in Microsoft Excel.Maintained case list using Microsoft Word.Meet with clients, accepting earnest money deposits and contracts.Follow up and research ground owners.RE/MAX American Dream, Perry Hall, MD 07/2013  01/2014ReceptionistProcessed settlements using excel.Completed commission statements using excel and Microsoft word.Processed stats to monitor what agents are selling on a monthly basis.Set up files with new listing.Arranged appointments for agents.Scan completed files to manager.Answered a multi-line phone system.Greet customers.Schimunek Funeral Home, Nottingham, MD 01/2011  07/2013ReceptionistAnswered a multi-line phone system.Greeted customers and direct them to correct location.Utilized Microsoft word to correspond with clients and customers.Assisted funeral directors with arranging viewings and funerals.Manage of ordering death certificates.Process financial receipts for payments of various services using excel.BenefitMall, Baltimore, MD 04/2008  08/2009Enrollment SpecialistEnrolled applicants from a paper-less online system, into BenefitMall Administration system, Insurance Broker Administration System and FACETSFull knowledge and understanding of all laws and regulations of each group prior to system enrollments.Maintained a minimum accurate and compliant rate based on performance reviews.Daily interface with brokers and groups regarding various eligibility issues.Processed and maintained a non-transmittal carrier report for various groups that did not transmit electronicallyMeritain Health/Performax, Baltimore, MD 03/1997  11/2007Account receivable/Payable/Billing & Eligibility SpecialistDeveloped coding and entered new clients in the Group Benefits Administration and Claims Processing System (GBAS), ensuring clients obtained proper premiums for medical, dental and vision health care.Managed and maintained the customer billing which processed on a monthly basis. Added miscellaneous charges and claim fees to the monthly bills.Updated renewal and rate changes for approximately 300 groups in a given year.Responded to questions from clients, brokers and carriers about billing and premium issues, via email, phone and fax.Process payments to develop checks using the Freedom Financial System and Great Plains System.Functioned as a liaison between eligibility, client services, and Information Systems (IS) in solving critical and technical concerns.Communicated with Third Party Administrators (TPAs) about eligibility requirements and pharmacy prescription access availability.Utilized MS Excel to define and set up spreadsheets in order to process client statements, ensuring billing and coding is accurate.Utilized MS Word to correspond with clients about any changes regarding coverage and charges.Communicated on a daily basis with Billing Manager, Vice Presidents, Underwriting, and CPAs regarding the accuracy of renewal rates, broker charges, updated billing and various administrative issues.Posted clients payments to the GBAS and IntraMax Systems and generate carrier and broker statements.Worked with the On-line Enrollment Manager to ensure clients have proper access to forms via Internet and coding is correct.Corresponded with human resource manager to ensure proper billing rates, premiums due and eligibility information.Answered life premium rates and volume questions for accuracy.EDUCATIONUniversity of BaltimoreBachelor of Arts Degree in Business & CommunicationCOMPUTER SKILLSProficient in MS Word, Excel and Outlook.