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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLEExperienced and versatile operations-oriented executive and leader with a track record of success building sales, driving revenue, and increasing profits, while working with organizations in highly competitive and growth-oriented environments. Integrity and results driven with strategic agility and extensive experience in brand management, retail operations, training, local store marketing, business plans and business development, innovation, and talent development. Adept at building and nurturing profitable relationships quickly.CORE COMPETENCIESLeadershipClient & Guest CentricityRevenue & Market ExpansionSalesmanship & Business DevelopmentDeveloping Relationships QuicklyProblem Solving & Process ImprovementOperations Management & Employee TrainingProfit & Loss ManagementCross-Functional Leadership & TeamworkPublic Speaking & PresentationsTalent Development & Performance ManagementEXPERIENCEINSPIRE BRANDS, INC. DUNKIN CHICAGO, IL 03/2023 02/2024MANUFACTURING BUSINESS CONSULTANTSuccessful in developing people and facility capabilities to grow the donut and baked goods category in the Midwest, West, and Southwest via freshness, quality, variety, and availability, while driving efficiencies and increasing profits. Influenced 6 manufacturing plant leaders to attend Training in 2024.GONG CHA AMERICAS, INC. CHICAGO, IL 08/2021 12/2022DIRECTOR OF OPERATIONSCreated a brand presence in the Midwest by kick-starting a company operated store division. Developed the infrastructure and quickly built the organization to drive unit development and test franchising. Led all recruitment, hiring, tool and systems development to create and add value to the brand offering while elevating operational support in the field to better support Master Franchisees and the corporate vision in the Americas.Hired and mentored a Multi-Unit Manager that led to three (3) unit openings within 6 months.Hired and mentored a Manager of Training and Ops Systems for the Americas to develop a World Class Training Program that led to certifying two (2) Master Franchisees within the first six (6) months and supporting unit openings in Colorado and Panama.Brought Supply Chain from Taiwan to Chicago via a cross-functional team while standardizing the unit equipment package, qualifying equipment vendors, and sourcing a one-stop-shop national sign vendor.FELDCO WINDOWS/SIDING/DOORS CHICAGO, IL 05/2020 08/2021SALES REPRESENTATIVECreated trust and confidence in the brand via honesty and integrity while possessing the ability to listen and understand the clients needs and budget.Sold $1.26M in home renewal products during the first twelve months in the position.Achieved a 40% gross close rate and a 37% net close rate.Attained and averaged a customer satisfaction rating of 90% and above.PAGE 2NWI DELI INC. Merrillville, Schererville, and Valparaiso, IN 10/2014 10/2019FRANCHISEE, MANAGING PARTNER, AND DIRECTOR OF OPERATIONSBuilt a $5.1M business within 2.5 years via three McAlisters Delis. Led all site selection, lease negotiations, development, construction, grand openings, and local store marketing while recruiting and developing high performance teams to manage and grow the business. Built equity and sold it for a profit.Led managers on sales and labor forecasts, and schedules of $1.5M and averaged 31% all in.Controlled food, paper, and cleaning supplies of $1.3M with an average COGS of 32% during start up.Effectively influenced 140 160 team members while building a culture of positivity, continuous development, accountability, and caring via recruiting and developing managers, mentoring, exhibiting Leadership Principles, developing and leveraging the employee handbook.DUNKIN BRANDS, INC. CHICAGO, IL 3/2003 06/2014SENIOR MANAGER, STRATEGIC OPERATIONS, Baskin-Robbins and Dunkin Donuts 01/2012 06/2014Conceptualized and created the global vision for three (3) branches of the US Military business while centralizing support and increasing revenue streams and sales through operations, training, marketing, concept innovation, multi-brand development, and channel development.Secured Master License agreements with all partners to secure recurring income for ten years.Developed and rolled out new product channel avenues for Baskin-Robbins via Grab n Go frozen treats and Dunkin Donuts K-cups on a global scale.Went from negative unit development trend to creating a pipeline of development with six (6) new Dunkin and Baskin-Robbins units in the PAC RIM, generating $50,000 in non-recurring income, plus ongoing fees, and royalties for ten (10) years while remodeling eight (8) units.Created BR Kiosk and Grab n Go test concept used in a three 3-unit test to drive non-traditional growth.Received the Enterprise Above and Beyond Award in 2012 for supply chain and legal work.MANAGER OF STRATEGIC SERVICES, BASKIN-ROBBINS 01/2010-12/2011Managed five (5) key master licensee relationships with over 400 units and $70M in sales.Devised and orchestrated strategies and protocols with five (5) key master licensees to identify and mitigate risk and exposure while gaining ongoing alignment and traction thru standard business practices via the legal, accounting, development, franchising, marketing, and supply chain disciplines.Developed a systemwide 1 page business plan that increased sales 7% over three years.MANAGER OF OPERATIONS, Baskin-Robbins 01/2008 12/2009Led a team of three Operations Managers while leading a cross functional team charged with creating and selling in a BR Express soft serve only test concept as part of brand innovation.Garnered the Dunkin Brands Council Awards Collaborator of the Year nomination in 2009 for leading the BR Express test concept.Led a team of seven (7) Operations Managers with over 1,100 co-branded units and $180M in sales.Originated, developed, and rolled out the first ever franchisee recertification training program for multi-brand franchisees that improved franchisee engagement, brand execution, guest satisfaction, and sales.MANAGER OF BRAND TRANSFORMATION, Baskin-Robbins 01/2006 - 12/2007Drove corporate revenues and franchisee business valuation by transforming the franchisee and unit level asset bases via ownership transfers, term extension, unit remodels, and adding product platforms.Generated $122,000 of non-recurring income via term extension while procuring $35M in sales and over $2M in projected royalties over the next ten years.PAGE 3OPERATIONS MANAGER, BASKIN-ROBBINS, Chicago, IL 03/2003 12/2005Successfully resolved 100% (16 out of 16) franchise agreement term issues and saved 92% (26) high risk locations from closing via a bridge term strategy and offer.Influenced a portfolio of 92 Baskin-Robbins locations in 9 states to improve cleanliness, operations, and service standards, that increased sales by 11.3% over a 3-year period.FRANCHISE SERVICES MANAGER, YUM BRANDS, INC., LOUISVILLE, KY 02/2002 03/2003Led a portfolio of A&W restaurants in the Midwest with a major focus on new unit openings, training, and ongoing support with A&W/KFC multi-branded units in Chicago.Led a COOP wide supply chain and marketing effort with A&W franchisees to promote a pork tenderloin sandwich and increased sales by 4% during the promotional period.Franchise Services Consultant, Sonic Industries, INC., Oklahoma City, OK 01/1999 02/2002Responsible for 140 drive ins in the Midwest. Using data and influencing skills, I increased participation in the Sonic Games from 78% to 95% in two years that drove mystery shopper scores and sales above system average 72% of the time.Created a tool to better evaluate operator compliance, and minimize risk, with company training requirements and standards. It led to over 230 managers and team members getting ServSafe certified with a 92% certification rate and 26% scored 90% or higher to become instructors and proctors.BUSINESS CONSULTANT, BASKIN-ROBBINS AND DUNKIN DONUTS, ST. LOUIS, MO 01/1999 02/2002Achieved positive ratings for 5 consecutive years relative to Sales, Franchisee profitability, Corporate profitability and P&L.Created a company wide non-recurring income strategy that leveraged the real estate and legal disciplines that provided a means to achieve financial and operational objectives thru lease negotiations and desired unit closures in non focused markets.EDUCATION & CERTIFICATIONSJohnson & Wales College, Providence, RI. B.S. - HOSPITALITY MANAGEMENT / A.S. - HOTEL RESTAURANT MANAGEMENTSERVSAFE CERTIFIED THRU 11/2026FSPCA PREVENTATIVE CONTROLS FOR HUMAN FOOD AND HACCP INTEGRATION FOR FSMA COMPLIANCE 9/23 |
