| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateSUMMARY:Candidate's Name
Street Address ,EMAIL AVAILABLE, Tel: PHONE NUMBER AVAILABLECustomer service professional that is committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Able to work independently, excellent communicator and detail oriented. SKILLS: Clear Communication Interpersonal Skills Negotiation Complaint Resolution Politeness/Etiquette/Tact Adaptability/Flexibility Building Customer Loyalty Service Based Selling/Tele sales Empathy and Compassion Problem Solving Teamwork Time ManagementWORK EXPERIENCE:Intouch CX Orlando - 05/2020- 04/2023Customer Support Agent Handle customer complaints. Provide appropriate solutions and alternatives within time limits. Follow up to ensure resolution for customers. Keep records of customer interactions. Process customer accounts and file documents Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.Tempus Resorts/Diamond Resorts International - 10/0/2010- 04/2020 Mortgage Collector Responsible for collection on defaulted loans. Maintained a monthly customer satisfaction rating of 95% or higher. Listen attentively to caller needs to ensure a positive customer experience. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Review and research accounts to ensure correct recovery procedures have been completed and properly document all accounts. Inform customers of necessary actions and strategies for debt repayment based on the customer financial situation. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. National Financial Systems 10/2002 11/2008Collections Manager Administered delinquent account collections procedures. Responded to customer issues and complaints in courteous manner. Create monthly employee schedules. Prepare monthly cash flow projections; consistently attaining or exceeding the forecasted amount. Reduces risk by ensuring all collection activities are conducted according to federal and state regulations and keeping accurate records. Candidate's Name
Tel: PHONE NUMBER AVAILABLEStaples 11/2000 - 4/2002Copy Center Manager Created weekly schedules for employees based on department productivity needs. Following production workflow to produce high volumes of work, using high end digital printer/copier equipment. Assisting co-workers in the timely and accurate accomplishment of all departmental operations. Organizing tasks to make deadlines. Ordered supplies and materials necessary to maintain and run and efficient copy and print center. Conducted employee education classes on new services and products. EDUCATION:Clara Barton High School of Nursing Brooklyn, NY Graduated with High School Diploma 1990References provided on request |
