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Candidate's Name
Open to Relocation EMAIL AVAILABLE PHONE NUMBER AVAILABLEDedicated IT professional with a strong background in desktop support and a passion for delivering exceptional user experiences seeking a Desktop Support role. Leveraging technical expertise and customer service skills to provide efficient IT solutions and support to end-users.TECHNICAL SKILLSWindows 7/8/10 Microsoft Office SuiteOffice 365 AdministrationWindow Server O/S 2012, 2016, 2019Hardware and Software InstallationImaging TroubleshootingManaging and Configuring Cisco Routers and SwitchesNetwork MonitoringTroubleshootingComputer Networking TCP/IPRemote Assistance Ticketing SystemsAsset tracking and managementLife cycle managementManaging Inventory SystemsEDUCATION/ CERTIFICATIONSBachelor of Science - Information Technology Management Purdue University GlobalMaster of Science in Information Management Purdue University Global IN PROGRESS10 /10 2021 TO PRESENTAWS solution Architect IN PROGRESSCompTIA A+EXPERIENCEIT Associate / IT Equipment Coordinator 04/4/18 - 9/20/21Amazon Edison, NJ Supported hundreds of end-users with hardware/software installations, configurations, and upgrades. Diagnosed and resolved technical issues promptly, ensuring minimal downtime and optimal productivity. Collaborated with the IT team to maintain accurate IT asset inventory, reducing discrepancies by 30%. Assisted in deploying and supporting virtual meeting platforms, improving remote collaboration.