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Click here or scroll down to respond to this candidateCandidate's Name
IT Support SpecialistAddress: Erie, CO Street Address
M: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEA superior record of leadership & career progression over two decades in Information Technology, mirrors the underlying commitment to deliver robust, customer-responsive services and projects in deadline- and task-driven environmentsIT Project Leadership Insightful Analytics Systems Administration Stakeholder Engagements Process ImprovementsForward-thinking and analytically inclined information technology professional with 20+ years experience in directing teams of technical experts to analyze systems and processes and implement infrastructure improvements, with advanced expertise and acumen in server and network configuration, programming & coding, IT project management. Gained cross cultural experience while directing technology operations in large enterprise and business critical applications, across 90 offices located throughout North America, Europe, Japan, Asia and India.Immediate Value OfferedCore CompetenciesProject Management & ReportingVisionary LeadershipEnterprise InfrastructureIT Analytics & OrientationProject Planning / ExecutionCross Functional CollaborationResources UtilizationServer & Network ConfigurationQuality AssuranceProcess ImprovementsTraining & DevelopmentStrategic Planning & EnablementChange ManagementCombines strengths in technology planning, operating standards, and IT infrastructure to impact cost reductions and resource maximizationVerifiable experience in project management life cycle including project planning, scheduling & negotiations with the client for service level agreements, project progress monitoring and delivery as per normsRealizes significant improvement of processing efficiency through in-depth performance analysis, and applications and system optimizationProven record of success reducing downtime, improving security, saving costs, and improving customer satisfaction through systems administration, server management, and IT solutions managementAdept at troubleshooting, expenditure to meet business objectives, and developing solutions that improve the efficiency of IT operationsStrong leadership and team building capabilities combined with excellent technical, communication, presentation, and customer service skillsWork ExperienceSenior IT Support Specialist/jamf Pro Admin September 2022 July 2024United Launch Alliance Centennial, ColoradoImplementation, administration, and configuration of JAMF Enterprise environmentmacOS deployment automation architecture, design/migration, and troubleshootingContribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise MAC technologiesEvaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectivesProvide technical expertise, guidance and strategic recommendations to other IT groupsInvestigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrencesEngage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed with the IT operations and support organizationIn depth knowledge and expertise using and managing Jamf Pro. Including creation of policies, config profiles, and Package files.Provide senior level systems administration support for jamf ProJamf 200 CertifiedEnd User Facing Tier II and Tier III support to 1000+ usersSupport full line of Microsoft productsOffice 365 AdministratorIntune.Candidate's Name
IT Support SpecialistAddress: Erie, CO 80516M: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESenior IT Support Specialist/jamf Pro Admin December 2018 September 2022Coalfire Westminster, ColoradoImplementation, administration, and configuration of JAMF Enterprise environmentMAC deployment automation architecture, design/migration, and troubleshootingContribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise MAC technologiesEvaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectivesProvide technical expertise, guidance and strategic recommendations to other IT groupsInvestigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrencesEngage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed with the IT operations and support organizationAssisted in the rollout of Intune for Windows MDM.In depth knowledge and expertise using and managing Jamf Pro. Including creation of policies, config profiles, and Package files.Intune AdministratorProvide senior level systems administration support for jamf Pro to 400+ usersJamf 200 CertifiedEnd User Facing Tier II and Tier III support to 800+ usersSupport full line of Microsoft productsOffice 365 AdministratorWindows 10 deployment via Intune.Sr. IT Support Analyst II April 2017 November 2018Westmoreland Coal Company Englewood, ColoradoConfigured and Deployed SmartDeploy Imaging Software to all Locations throughout the US and Canada.Developed a Global Windows 10 image that is used worldwide. Using SmartDeploy we are able to use the same image, regardless of the hardware. This enables all locations for the first time to be running on the same OS for uniformity across the board.Accomplished laptop upgrades to Office 365 and globally administered Office 365.Implemented Evoko Room Schedulers at HQ to better organize the conference rooms to allow better utilization of the rooms.Administered IT Support to HQ consisting of 100+ Users.Administered Office 365 for 3000 employeesProvide senior level systems administration support to more than 100+ Windows Client UsersProvide Tier II and Tier III support to 100+ usersSupport full line of Microsoft productsOffice 365 AdministratorCandidate's Name
IT Support SpecialistM: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEWork Experience ContinuedSupervisor/Sr. IT Support Analyst II January 2009 October 2016Synopsys Mountain View, CaliforniaRose through high-level complex systems administration role, and assume analytical responsibilities to provide IT support to senior leadership and manage organizational technology migration project. Provide project leadership to migrate systems for 2000 employees to the new campus, while managing a team of 7, along with interns and vendors.Developed and refined ability of project members to estimate and maintain completion times for tasks, and elevate awareness regarding business process and system changesPioneered successful implementation of a project to encrypt laptop hard drives with Bitlocker worldwide, within 8 weeks across 90 locations throughout North America, Europe, Japan, Asia and India (9000+ laptops)Accomplished laptop upgrades to Office 2010 on time. Utilized limited resources aptly to accomplish the movement of DHCP and AD servers to Virtual servers and upgrading systems to Widows 2008Implemented a solution to incorporate Mac computers into a Microsoft AD environment using JAMF and Apple Enterprise Connect.Accelerate efforts to resolve defects, manage hardware and software repairs, and modify existing systems with new enhancementsRemotely manage corporate IT assets, including desktops and laptops to help reduces operational costs and increases operational efficiencyAwarded by the CEO for successfully accomplishing the desktop transfer project for 2000+ employeesSupervisor of a team of 6 Analysts providing Tier II and Tier III support to 3000+ local usersProvide senior level systems administration support to more than 3000 Windows Client UsersSupport full line of Microsoft products as well as internal products developed by SynopsysJAMF Installation and AdministrationSenior Technology Analyst/Team Lead January 2006 January 2009Mervyns LLC, Hayward, CaliforniaHighly instrumental in reducing hardware failures from disk outages by 90%, through implementing IBM Director/Cittio pro-active monitoring solutions in 180 stores and corporate serversLed efforts to manage all project intricacies including vendor partnership, development/QA, implementation, support and monitoringEnsured business continuity while transitioning production support to Support Center, along with completing technical documentationAnalyzed new equipment costs and proposed a solution to utilize legacy Telxon scanners in the WA and OR storesDeployed advanced application systems and technology through Corporate and Retail locations in less than 6 monthsMaintained accurate documentation of all corporate hardware and software assets to facilitate customer support and problem resolutionSaved $100K in new equipment costs, through using legacy Telxon scanners in the WA and OR storesReduced recovery time for POS Terminals from more than 24 hours to less than 1 hour by developing a re-imaging process for support center personnel utilizing industry standard imaging tools and tailored scriptsEnsured >99.5% operational capability from POS Terminals through process improvementsCandidate's Name
IT Support SpecialistM: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEWork Experience ContinuedIT Manager January 2004 January 2006Apple Gilroy Inc. San Jose, CaliforniaCharged with the responsibilities to provide information technology leadership and render remote and on-site IT and infrastructure support for all 10 stores. Played a pivotal role in framing project plans, managing cost, scheduling, and performance, producing project status reports, monitoring project activities, and establishing rapport and maintaining communication with stakeholders at multiple levels.Directed and steered IT Architecture Planning for Apple Gilroy Inc.'s corporate site and the ten Applebee's restaurants owned by the corporationOversaw and managed disaster recovery planning, remote profiles and remote installation services, along with software purchases, budgeting, hardware maintenance and licensing agreementsSupervised all IT operations, shouldered networking and server management duties, and functioned as the central repository for technical advice and solutions for network systems, h/w and s/w troubleshootingInstalled a new SonicWall firewall and secured VPN clients for the restaurants and remote users, as a standard industry security measureManaged daily and month end process automation through using Xjob a scripting tool: Saved over ten hours per week for a total yearly cost savings of over $50,000Globalized all restaurant access through the internet, resulting in savings of over 20 hours per week for a total yearly cost savings of over $100,000Additional Work HistoryTechnical Support Manager/Systems Administrator Sohoware Santa Clara, California January 2002 January 2004Owner/Director of Customer Support ABS Support Group Campbell, California January 1994 January 2001Systems Integration and Installation Manager Advantage Business Systems Campbell, California January 1988 January 1994Education & CertificationsStudied Business Administration Great Falls Commercial College Great Falls MontanaMicrosoft MCP ITIL Foundation StormWind Studios Dell Hardware certified JAMF 200 CertifiedTechnology ForteHardware: IBM Compatible PCs, Macintosh Systems, IBM RS/6000/SCO Servers, SCSI Systems, Ethernet Switches, Hubs, VPN/Firewall, Motorola MK2xxx, Motorola 3090.Software: Epicor POS (formerly NSB), Wavelink Avalanche, MS Office (2003, 2007,2012,2013), Outlook (2003, 2007,2012,2013), MS Exchange, MS SQL Server, Business Objects, Xcelsius, Internet Explorer, Netscape Navigator, MS Terminal Server, DHCP, DNS, IIS, RAS, VPN, MS Proxy Server, Firewalls, Print Servers, VMware, Hyper-V, MobileIron,SCCM,Intune,bash scriptingOperating Systems: IBM AIX, DOS, Novell, Windows NT and Server, Windows 2000 Professional and Server Operating Systems Windows XP Pro and Home, 2003 Server, SCO UNIX, Linux, Windows 7, Windows 8.x, Windows 10, IOS, Android, MacOS (Mavericks,Yosemite,El Capitan,Sierra,High Sierra,Mojave,Catalina,Big Sur) |
