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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EAST 30TH STREET APT 3ANEW YORK, NY Street Address
Tel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfile: A client service professional with extensive experience in relationships and marketing. Excellent sales skills include thorough product knowledge and ability to convey all pertinent facts to customers, staff and management; demonstrated ability in assessing problem areas and offering recommendations that yields increased productivity and profitability.Experience:Bbros Inc., Fleetwood, NY November 2017 - PresentClient Service and Operations Representative. Updated and created client profiles for new accounts via phone, email or fax. Handled seconds reports (transfer files over to other collection agencies). Recruited and trained new employees. Assigned Sales representatives to specific locations. Was in liaison with different departments such as sales, production, correspondence, data control and accounting. Assisted existing and prospective customers by detailing services and products. Tracked and evaluated the quantity of sales; made recommendations for systems or staffing changes, and implemented new systems. Established, finalized and approved priorities for work plans and performance measures for support staffRetrieval Masters Creditors Bureau, Elmsford, NY November 2014 - February 2017Customer Service and Tele-collections Representative. Answered phones and responded to customer requests. Collected delinquent payments. Negotiated payment arrangements. Sold product and placed customer orders in computer system. Provided customers with product and service information. Transferred customer calls to appropriate staff. Identified, researched, and resolved customer issues using the computer system. Followed-up on customer inquires not immediately resolved. Completed call logs and reports. Researched billing issues. Represented the company in accordance to the FDCPA Credico, U.S.A., New York, NY February 2011 - October 2014 Sales Representative. Established and maintained a high level of customer satisfaction in all sales transactions. Closed prospective customers using working knowledge of Waste Management services. Consistently meet or exceeded weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.Utilized personal computer and software tools to maintain accurate customer profile records. Proposed customer solutions that are compliant with appropriate local, state and federal regulations Comcast, Norcross GA January 2008 - March 2011Accounts Manager. Operated as the lead point contact for any and all matters specific to customers. Built and maintained a strong, long-lasting customer relationships. Developed a trusted advisor relationship with key accounts and customer stakeholders. Assisted with high severity requests or issue escalations. Ensured timely and successful delivery of solutions according to customer needs and objectives. Forecast and track key metricsCiti Financial, Long Island NY January 2006 - November 2007. Approved financial personal loans for debt consolidation, unexpected expenses and home improvement. Sold loans and insurance products, made recommendations of credit worthiness. Processed applications & cultivated new and repeat business from internal and external clients, schedule loan closing and met pre- determined sales goals Education: Advanced Diploma In Business Administration & Finance Skills: Sales and Customer Service Experience, Excellent Communication Skills, Detail Oriented, Highly Organized, Proficient in Microsoft and Quick Books, Data Entry, Use of InternetReferences: Available upon request |
