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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVETo obtain a technical position where my dedication, exceptional consumer service and technical skills acquired over the past twenty years can be applied. SKILLS & ABILITIESNetworkingTCP/IP & LAN/WAN ProtocolsActive DirectoryNetwork Systems ManagementNetwork DevelopmentGUI ApplicationsOperating SystemsWindows XP / Vista / 7 / 8 / 10 / 11Windows Server 2008 / 2012HardwarePOS Devices load, configure, encryptand trouble shootAssemble/disassemble PCsInstallation, testing, troubleshooting,repair and cablingPrinters and Scanner install andconfigureSoftwareMicrosoft Word, Excel, PowerPoint, Access,Outlook, TeamsAdobe PhotoshopInstall, configure and troubleshootTechnical Support/Customer ServiceTier 1, Tier 2Call CenterTroubleshoot hardware/softwareTroubleshoot network connectivitySoftware installation supportVirus removalDocumentation of proceduresCommunicationStrong written and oral communication skillsEnd user Training and SupportCustomer ServicePROFESSIONAL EXPERIENCEJRs POS Depot, May 2016 September 2023Tier 3 Deployment Associate Tier 3 DAs have shown that they have the ability and skillset to perform all Deployment functions without assistance or guidance. At this tier level, DAs are responsible foro Fully understanding PCI rules and regulations and enforcing the rules to meet the scope of the JRs POS Depot Key Injection Facility (KIF). o Coming up with creative solutions to issues to resolve them quickly and effectively. o Work closely with all other departments in the organization to maintain open communication channels.o Test new customer integrations and products to ensure device support and onboard new customers.o Ensure that all DA PCs are up to date with the latest software. o Provide guidance and support for all lower tier DAs. Using active directory to unlock and reset passwords on employee accounts. Accessing the Windows server to release ipv4 address leases. Assisting Customers over the phone or by email to resolve POS connectivity issues Candidate's Name
2503 28th Street W, Lehigh Acres, FL 33971 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Teleperformance, November 2010 May 2016Customer Service Agent Providing quality customer service for customers of various ISPs Assisting customers with technical problems for various telecommunication Companies Training of new employees Providing quality options for customer to keep service with various ISPs American Van Lines, May 2007 March 2010Senior Moving Consultant Assisting customers with logistics for local and long distance moving Ensuring carriers receive correct information on customers move Training of new employees Increasing local sales by 95% for summer 2008 Providing quality customer service for customers prior to move. Updating co-workers with changes in carrier availability. Mentis Global LLC, January 2006 - 2010Chief Technical Consultant Installation and maintenance of companys LAN Upgrading of the companys hardware and software Maintaining network security Ensuring secure backup of companys data Train staff on the usage of new software Maintain audio and visual equipment for presentations Florida International University, January 2006 May 2007 The Learning Center Set appointments with tutors for students Assist students with computer related problems. Assist with promoting the Learning Center during college functions Cross checking tutors time cards for signatures Responsible for the prompt opening and closing of the Learning Center Supervising student computer usage.Cyberavale Ltd, September 2002 December 2004Internet Caf supervisor Assisting customers with Internet and Microsoft Office related problems. Teaching introduction to Microsoft Office to students and patrons. PC repairs and maintenance (software and hardware installation, trouble shooting, virus removal, repairs and upgrading). Processing and managing payroll for company staff. Problem solver to customer's queries and concerns. Facilitating Internet account paymentsCandidate's Name
2503 28th Street W, Lehigh Acres, FL 33971 PHONE NUMBER AVAILABLE EMAIL AVAILABLE EDUCATIONITT-Tech Ft. Lauderdale, FL June 2014 May 2016 Associate degree in Network System AdministrationFlorida International University, Miami, FL January 2006 May 2007 Major: Information TechnologyPortmore Community College, Portmore, Jamaica September 2000 May 2002 Diploma in Information TechnologyComputer Lab Assistant |
