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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Druid Rd.Clearwater, FL Street Address
PHONE NUMBER AVAILABLEOBJECTIVEI am seeking a customer service position where my experience and skills will be utilized and beneficial in a team environment.EDUCATIONAllied Medical College St. Louis, MOAssociates Degree of Allied Science-Medical Billing and Coding July 2003-February 2005 Diploma in Medical Assisting May 1996-January 1997. EXPERIENCE:SpectrumInternet Repair Rep August 20,2020 To PresentDuties-At-home fixes, order processing, support escalation, optimizing high-speed services, troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessarySet up client appointmentsAssisted customers with a warm and professional attitude Answered general questionsTransamerica/TCSContact Center Customer Service Representative April 21, 2017 to August 17,2020 Duties: Answering inbound customer service calls for life insurance policies, assist with mentoring of new hires, assist with processing bank account for billing purposes, assist with de-escalations, rushes and accomodations at customer request. Assist supervisor and team lead with duties when needed, attend team leadership meetings, also assist with claims questions for death and living benefits, make outbound calls for investigative purposes to problem solve a customers issue, assist with legalities of claims and policies, assist with updating account information, assist agents with inquires, act as go to between processors and agentsPSCUFRAUD DETECTION SPECIALIST February 9, 2015 to April 19, 2017 Duties: Assist with outbound and inbound calls for the purpose of fraud detection . Verify transaction history and assist with lost and stolen reports, Process request for new debit or credit card, verify transaction history to locate or prevent fraud.PSCUContact Center Representative-St. Petersburg, FL -January 9th to February 9, 2015 Duties: Process cardholder request to status lost or stolen cards, change addresses on credit card accounts, order replacement statements, activating accounts, respond to cardholder inquiries, utilizing multiple systems to provide general information on cardholder's accounts while controlling and managing the call, performing miscellaneous duties that are assigned, troubleshooting. BAYCARE HEALTH SYSTEMSRegistrar - Seminal, FL- June 2009 to November 2011 Duties: Obtaining patient's demographics and financial information for registration, verifying insurance information through HDX, collection of copayments, end of day deposits. GRADY HEALTH SYSTEMPatient Access Representative -Atlanta, GA-September 2006 to April 2009 payment collections, customer service for external and internal customers, registrations for psychiatric clinicverifying insurance information through passport, discharge and post billing charges, reconcile payments and registrations for daily posting.ROCKDALE MEDICAL HOSPITALPatient Access Representative -Atlanta, GA-August 2005-September 2006 Duties: Obtaining patient's demographic and financial information for registration, point of service payment collections, customer service to internal and external customers, performs multitask clinic duties to ensure efficient daily business operations, updating registration for admissions, verifying insurance information through passport.HDISCustomer Service Representative -St. Louis, MO October 2004- May 2005 Duties: Answer high volume phones, post payments, track medical supplies, collect payments, and send correspondence for collection of payment, help assist with mail orders and sales. |
