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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Alexandria, VAINFORMATION TECHNOLOGY ANALYSTHighly experienced IT Professional offering an array of skills in research and analysis, troubleshooting, and customer support. Enthusiastic and self-motivated critical thinker. Monitoring hardware, software, and operating systems for both the front-end and back-end applications and technologies in both corporate and government environments.Citizenship: US CitizenSecurity Clearance: DHS Suitability, DOD Public Trust & EPA TSCA-CBIProfessional ExperienceShapiro & Duncan Mechanical, INC August 2023- PresentSystem Engineer Rockville, MarylandInstall, configure, upgrade, and maintain information systems: responsible for setting up hardware, installing/configuring operating systems, and software to ensure smooth system functionality.Migrate, upgrade server 2012 R2 to Windows Server 2019 and 2022 above to monitor and maintain server OS and Virtual Machines. Prior use and experience with VMWare and VCenter.Microsoft Azure Administrator & Azure Virtual Desktop Specialty users, groups, VM Desktop and Intune Compliances policies and Authentication and activity with Zero Trust.Manage Network Monitoring firewalls, and security measures via (Cisco Duo admin & Arctic Wolf ) Virtual Machine creation and configuration Server Build and configuration using vSphere End-User VDI deployments and Training Currently Managing Backup Exec (Enterprise data backup platform)Maintain Microsoft Azure Active Directory, MS Authenticator and M365 applications in conjunction with on premise Windows Active Directory VMWare, Windows Server OS.Strong experience with cloud technologies (Azure, Google Cloud) and hybrid environments.Microsoft Azure handles user management tasks, including creating accounts, assigning access privileges, and enforcing security policies to protect data and systems.Demonstrated experience with System Administration tools (configuration, patch management, server maintenance) & Network Management (firewalls, proxies, IP management, routing, DNS)Design, implement, and manage disaster recovery and business continuity systems planning, testing, and execution.Hands-on experience Managing and Administering Microsoft Exchange Mailboxes user accounts and access control within Cisco Duo, MS Authenticator, Active Directory, Group Policy, Azure, Microsoft Exchange, and Office 365 Licenses accounts.experience with cloud and local backup solutions. Veeam experience, Avamar and Back-up Exec.Perform upgrades and maintenance & support of the companys network and servers.Manages and Performs user endpoint including (Laptop) & Desktop images as well as image deployments, Perform other related duties as assigned and other network devices.Installation and maintenance of backup solutions for server.Knowledge and understanding of batch scripting languages (PowerShell ) for automation and configuration management.Plan, deploy, and manage enterprise-level systems, including servers, storage, networking, and virtualization technologies.Perform systems administration tasks, including software installations, upgrades, patches, and proactive monitoring, Troubleshoot and resolve complex technical issues related to systems, networks, and applications.Ensure security measures, including firewalls, encryption, and access controls, are effectively implemented, and maintained on systems. Overseeing regular checks on network and data security.Perform audit and security responsibilities that include routine reviews and reporting of technology policies and security compliance. on-call rotation to support 24/7 IT customer support operations.Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems.Maintain a specified level of knowledge pertaining to new technology, developments, requirements, policies, and regulatory guidelines.Accelera Solutions US Environmental Protection Agency (EPA) August 2022- June 2023Senior System Engineer (EPA/OPPT/IMD/ITSB) Washington D.C. MetroManaging a virtualized environment supporting both Citrix, XenApp, and XenDesktop running on VMWare vSphere (Hypervisor). Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.Implemented corrective plans of action for network performance issues, including availability, utilization, and latency of virtual desktops Nessus Scanning/Remediation/Reporting Windows Systems. Administration (Active Directory).Build VM templates for MS Windows 11, server 2016, 2019, 2022, Linux, Unix, virtual Operating Systems (OS), and creating ISO CDs as needed for deployments.Configured BigFix server for patch management for Windows and Linux systems across multiple operating system versions (windows10 & 11, server 2016, 2019 and server 2022)Microsoft Azure Administrator & Azure Virtual Desktop Specialty users, groups, VM Desktop and Intune Compliances policies and Authentication and activity with Zero Trust.Maintain Microsoft Azure Active Directory, and M365 applications in conjunction with on premise Windows Active Directory.Perform implementation tasks & Responsible, related day-to-day administration of M365 and other cloud applications, including: configuration, integration, and roll-outs.Works closely with the Application Development Team to assist with all automation projects including creating PowerShell scripts to automate common tasks.Supporting vendor applications, VDI images, performance, provisioning, and connectivity-related issues.Manage Microsoft Exchange Mailboxes Network Monitoring (PRTG) Virtual Machine creation and configuration Server Build and configuration using vSphere End-User VDI deployments and Training Currently Managing Backup Exec (Enterprise data backup platform) Performed Tier 3 troubleshooting and ticket resolution using ServiceNow IPAM Management via SolarWinds Hypervisor Management. Possesses expertise in troubleshooting and resolving issues within a XenApp/XenDesktop 7.6 enterprise environment.Performs ongoing analysis of business, hardware, resource, and application needs and requirements in a stop-gapped network government client facility. Responsible for conducting daily security scans utilizing Nessus scanning tools and mitigating known vulnerabilities and potential threats. application testing and certification, profile creation, performance monitoring, and evaluation.Involved in the development, testing, and deployment of VDI systems. Developed a streamlined process for new user deployments.Manage and Administer XenApp/XenDesktop environment and user sessions using Citrix Studio and Director Implemented and supported several processes improvements: Policy & Procedures, Incident Management, Vulnerability Remediation, Incident Tracking & Reporting as well as Knowledge Base creation.ManTech (DEFEND E DHS-EoD-FEDCIV-CDM Infrastructure Operations) Jan 2020 July 2022CDM DEFEND-E - Lab Lead Systems Administrator Reston VAAs the Lead Systems Administrator for the CDM DEFEND-E lab, I was responsible for the operations and maintenance of VMWare environment supporting various application solutions in support of the Continuous Diagnostics & Mitigation (CDM) DEFEND program.Consult with multiple federal agencies through the Continuous Diagnostics & Mitigation (CDM) to integrate new deployments, technologies, and virtual machines with VMWare vCloud Director virtual equipment into the lab environments risk management program.Provide system engineering support for VMWare environment for 327 virtual machines for the development and test lab teams using VMWare vCloud Director.Building and Maintaining CDM Defend E VMs Program Domain Tree and all Child domains environments with STIG security profile.Migrating Domain controllers DC01 & Secondary DC02 to server 2019Built Child domain to be joined with other trusted child domains under the main trusted domain tree.Implement and support Vulnerability management requirements by creating and maintaining a stringent patch management schedule for Windows systems to mitigate known vulnerabilities.Review Vulnerability assessment reports for Operating systems.Execute configuration activities within the lab and document lab resource reservations.Maintain and deploy all images, including network devices, for all infrastructure devices in support of the CDM Solution stack.Ensure the stability, availability, and reliability of the lab equipment.Build, configure and maintain physical and virtual servers for large-scale testing platforms.Provision and decommission user accounts to adhere to security protocols.Monitor system performance, and system/security logs, and identify potential hardware issues.Maintain accurate asset inventory and support contract information.Address and resolve storage need as well as maintain awareness of future project needs.Coordinate with the engineering team to provide for the installation and testing of new hardware and applications to integrate new deployments, technologies, and virtual equipment into the lab environments.Attend project meetings to gain insight on future lab requirements and conduct status meetings to notify management of potential constraints or conflicts.Maintain gold standard images for all servers and endpoint devices needed for proper functioning of the lab environment using hardening best practices.Build VM templates for MS Windows server 2016, 2019, Linux, Unix, virtual Operating Systems (OS), and creating ISO CDs as needed for deployments.Performed Windows Administration functions like domain migrations, building multi-level domain trusts, migrating file systems and servers, patch testing and deployment.Performed SQL Server upgrades and data migration.Supported DNS management activities including DNS clean-up on all main domains and Child Domains and creation of DNS Wild Card for web server HTTPS & FTPS web Authentication access.CDM Defend-E File Server Network drive had been fully migrated to server 2019User Management using Active Directory/LDAP user, group administration, and group policy creation and enforcing GPO local group policies, conduct monthly user reviews of active users and services accounts in active directory.Daily using Active Directory/LDAP user, group administration, and group policy creationInfrastructure design, networking protocols, and data redundancy VMware vSphere environments.Scanning and maintaining all users and application web services accounts in active directory. Placing and enforcing GPO local group policies on all active accounts on all 4 domains managed.Maintained Linux Satellite Server for all Linux RedHat OS patches and security updates.Used Windows Server Update Service (WSUS) on servers 2016, 2019, and Windows 10 to download and store updated batch files and patches locally on the network.Configured BigFix server for patch management for Windows and Linux systems across multiple operating system versions (windows10, server 2016, and server 2019)Proficient in understanding Infrastructure design, networking protocols, and data redundancy to support VMware vSphere environments.Technical skills & Responsibilities included: VMWare vCloud Director, Microsoft Active Directory, Windows server 2016 and 2019, Windows 10, 11, BigFix, DNS, Security Certificates, TCP/IP, SQL ServerNPR (National Public Radio) Washington, DC April 2012 December 2019Systems Administrator/ IT Infrastructure Operations / Service Desk Team TechnicianAccountable for technical operations and preparation for live morning newsroom shows. Interpreting client needs through examination of their function, activities, and information requirements. Successfully solves technical issues including hardware, applications, software, and servers.Effectively managed, monitored, and supported NPRs distribution network, e-Commerce and web servers, and commercial end-user bandwidth usage.Oversee application and software patching, end-user training, technical troubleshooting, SOP development for Service Desk procedures, and serve as Deep Freeze Administrator for IT infrastructure. Image computers and train the Service Desk team.Successfully implemented Deep Freeze Enterprise across the entire IT system.Cloning and building VMs as templates with MS Windows server 2016 and windows10.Manage all systems supported by the Infrastructure team by performing server builds, patch management, virtual machine management, virus scanning, etc.Using SCCM System Configuration Console Manager deploying software installation and update on user systems on Mass production.Develop standard Universal image and imaging process for next generation of production tech machines for studios and other production facilities.Working daily on server 2012 R2, exchange server 2014 and active directory, creating from domain account to distribution list, calendar, and public folders. Maintain the server with users request accounts and permissions.Worked with service owners and vendors to determine servers available for upgrade to Windows 10 and developed a plan. Services currently running Windows 10, 8, and 7, I upgraded them to R2 64-bit and cleaned up Active Directory data and entry. Developed and documented standard procedures for VM deployment, host builds, and other common administrative tasks.Network Migration of the two biggest satellite offices: NPR California and NPR New York to reduce the overall hardware maintenance budget by almost 50%.Implemented a fully operational Exchange 2010 environment, which included a disaster recovery plan. The solution included journaling, archiving, and new spam filters. This in the end gave us email discovery ability and alleviated users hitting mailbox limits. In addition, I worked with departments that generate mass emails to channel them through a single ListServ solution. This reduced the risk of landing on the blacklists solution.Supported HR by developing a system to remove accounts, mailboxes, home drives, and other data from departing employees to mitigate unauthorized access to NPR networks.Manage windows environment, including but not limited to, Windows Server 2003/2008/ 2012 to 2016 and Active Directory, R2. Administered company security procedures and monitor compliance.Monitor network and servers using MOM by responding to virus alerts, concerning servers or computers; using appropriate virus removal tools to eliminate potential threats, and contacting on-call engineers to escalate issues if necessary.General Dynamics. US Patent and Trademark Office 2009 - 2012Senior Systems Administrator/LAN Administrator/Service Desk Team Lead Alexandria, VAProvided support on desktop PC and laptop hardware; Windows NT, XP migration, XP, Vista, and Windows 7 32- and 64- bit Operating Systems.Point of Contact (POC) for assigned shifts, reporting to the Service Desk and Incident Manager. Responsible for resolution of desktop/workgroup-related problems in a 10k+ user environment.Prioritized work to ensure coverage and manage work schedules. Managed shift turnover to alert oncoming shifts of all issues/events.Interviewed candidates, conducted staff performance appraisals, and disciplined where necessary.Using Active Directory, moved PTO Workstations to proper Operations Unit for Telework access.Created Ghost images to Migrate 90 computers in the Services Desk and Account Managements from Windows XP to Windows 7, with all application and software for wind 7 VIA Peer to Peer.Supported applications running within multiple networking (client / server- based) environments (Windows 2000; Windows 2003, windows 2008; and UNIX).Assisted customers with the implementation of remote access solutions, including completing router configurations, VPN Client software installations, remote desktop setups, PC Anywhere, Citrix ICA, Client Administration, and technical assistance using the VMWare Virtual Machine Center Server console.Built, deployed and maintained Help Desk and Security Program Office workstation baseline images, which include all software applications and tools used within the USPTO, utilizing Norton Ghost Utilities via Peer-to-Peer over existing network connections.Set up of email, web hosting, domains, and passwords.Investigated advanced network, desktop, hardware, and software problems. Wrote technical process documents. Worked with multiple infrastructures including domains and trusted domains within the same environment Forests. Using multiple backbone software within a primary domain with group policy levels permissions for software/hardware rights.Tracked and addressed issues/concerns for the assigned shift (Remedy tickets). Provide support for the customers multi-platform environment. Processed Outage/Incident/Problem calls by contacting appropriate organizations or resources and driving the issue to resolution.Responded to server and application status errors from Network Operation and contact Point of Contact (POC) for problem status and resolutions.Provided hands-on technical support and LAN administration for Help Desk and Security Program Office workstations. Created and administered analysts user accounts, correcting corrupt registry entries, configuring network printers, and assisting them with backing up their systems/data.Analyzed recently acquired commercial and newly developed proprietary software for compatibility with current USPTO baseline configuration standards and Deploying Universal UL laptop Windows 7 workstations PEER To PEER and imaging.Worked with MCS (Multimedia Communication Software by Nortel) for Audio Visual and phone within the VPN and direct on domain base PTO network.Assisted customers with the implementation of remote access solutions, including completing router configurations, VPN Client software installations, Remote Desktop setups, Citrix ICA, Client Administration, and technical assistance using the VMWare Virtual Machine Center Server console.Provided ERA SSL Cisco VPN Support and ERA Portal Pilot (for UFE) - Add Feedback/Evaluation in the ERA Testing Portal Pilot program for OCIO and PTO.L-3 Communications. US Patent and Trademark Office 1998 - 2009Group Leader, Novell to NT 4.0 Migration/Network Analyst Alexandria, VASupervised the distribution of field technician assignments through problem analysis to ensure quick resolution of computing problems for over 15k clients.Supervised the daily activities of four technicians during the migration of customer workstations to the Windows NT platform. Administered user and group accounts, as well as security policies.Provided layout and graphic design support for the USPTO Intranet web site.Developed and updated user guides for United States Patent and Trademark Office employees on the use of commercial, as well as proprietary, information and web-based applications.Supported USPTO interactions with the International Liaison Staff (ILS) by designing covers and layouts for all meeting materials.Educational and Technical ExpertiseStrayer University: Computer Science MajorSpringfield, MASS. Technical Community College: Business Administration Marketing Major.Specialized Training:Microsoft Azure Administrator-Full Course-104 January,2023.Microsoft Azure Virtual Desktop Specialty Full Course-140 March, 2023.Microsoft Office 2016/2019/Office 365 Support TrainingOrange Technology Inc., Windows NT Server, and Workstation 4.0 (MCSE)BMC Remedy Help Desk and Change Management TrainingServiceNow Administrator TrainingAtlassian JIRAVMware Virtual and VMware vSphere Machine Setup and AdministrationNortel MCS Client- Voice over IP and Video ConferencingCompTIA Security+ 401 certifiedCompleted CompTIA Security+ 601 training preparing for exam.Microsoft SCCM System Configuration Console Manager Training - (M20696) Global KnowledgeBigFix TrainingWindows Server 2016 Administrator (DNS/DHCP/Active Directory) TrainingWindows Server 2019 Administrator (DNS/DHCP/Active Directory) TrainingCitrix XenApp 6.7 October,2022 |
