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Title Customer Service Public Schools
Target Location US-MD-Clinton
Email Available with paid plan
Phone Available with paid plan
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1Candidate's Name
Clinton, MDPHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATION:An ambitious professional with communication proficiency and extensive problem-solving experience. I thrive in high-pressure and fast-paced situations, striving for positive results by applying my program evaluation and problem-solving abilities. Further, I possess expertise in coordinating activities and inspiring colleagues. I can visualize success and identify unconventional yet highly effective strategies for achieving it. Experience in educating and mentoring the youth.Professional Experience:District of Columbia Public SchoolsRelay Teacher, 2017 to Present Work in a fast-paced environment while effectively managing multiple priorities and providing customer service. Review communication and agency guidance to maintain awareness of any policy changes. Provide advice to leadership and external stakeholders resulting in more user-friendly systems. Facilitate training classes with over 30 participants. Provide training materials and training outcomes to management to determine the effectiveness of the training courses. Develop concise and well-written products summarizing complex, technical problems. Conduct data analysis to provide clear, fact-based recommendations or conclusions. Review and produce daily reports regarding students progress. Provide written responses to inquiries made by internal and external customers. Communicate with several stakeholders to manage several ongoing projects. Provide technical advice to other teachers regarding policies and procedures. Teach second grade students while assisting with school duties. Develop and design instructional curriculum documents for staff to use quarterly to deliver their instruction. Compile, reconcile, and correlate voluminous workload data from a variety of sources with different reporting requirements and formats. Facilitate discussions amongst multiple stakeholders regarding students progress and lesson plans. Analyze, design, and develop professional development trainings. Hosted a conference for first, second, and third-year instructional staff to assist with behavior management, organization, technology, and effective communication techniques. Develop lessons learned and refactoring lessons based on weekly evaluations as designated by CCPS to measure knowledge retention. Provide monthly feedback to stakeholders, administration, and guardians of students based on individual performance with mitigation plans to decrease gaps in knowledge retention and increase student performance. Plan, coordinate, and execute annual events including vendor management, marketing promotions, and event itineraries. Implement various team building and classroom management techniques to promote facilitation of learning, behavioral management, and mitigation for students. Serve as a recruiter for Charles County Public Schools (CCPS) by attending various job fair sand hiring events. Prepare reports, make presentations, discuss training and development needs with staff and external vendors.2Dusic & Mance INCOwner/Director/Instructor, 2009 to Present Supervise and assist over 50 students while instructing them. Supervise a staff of dance instructors to ensure they are adhering to company policies. Adhere to all company policies, procedures, and business ethics codes to ensure that they are communicated while implementing them within the team. Assist customers with any questions they may have by using fact-finding techniques. Train new staff in basic operations and procedures. Compile data for reports such as promotional event success evaluation or special inventory counts. Host key meetings and distribute information with staff members. Communicate with multiple stakeholders to coordinate special events and manage projects. Provide technical advice and recommendations to customers on policies and regulations. Utilize several softwares to keep track of students progress and to create reports. Maya Angelo Dance StudioOwner/Director/Instructor, 2009 to 2016 Provided after care for students. Supervised a staff of dance instructors to ensure they were adhering to company policies. Stocked shelves, counters, or tables with merchandise. Adhered to all company policies, procedures, and business ethics codes to ensure that they were communicated while implementing them within the team. Helped customer/customer solution (with professional attitude and manners). Received and organized shipment placing data properly within system. Trained new staff in basic operations and procedures. Compiled data for reports such as promotional event success evaluation or special inventory counts. Ensured I kept parents updated on students progress throughout the entire process. Hosted key meetings and distributed information with staff members. Communicated with multiple stakeholders to coordinate special events and manage projects. Education: Masters Degree in art of teaching from Relay Graduate School of Education, 2020 Bachelors in health science from Howard University, 1999 Diploma from Howard University (HU), College of Arts & Sciences, 1999 Skills and Certifications: Expert on Windows and Mac; Microsoft Office Suite (Word, PowerPoint, Excel, OneNote, Access, Teams, etc.) CPR Certified Willing to relocate and travel Teachers License within DCPS: Valid 08/23 to 07/26

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