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Click here or scroll down to respond to this candidateCandidate's Name
Plano, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESOLUTIONS ARCHITECT / SR. QA TEST ANALYSTResults-driven Solutions Architect and Senior QA Test Analyst with over Street Address years of professionalexperience in spearheading the design and execution of software tests, troubleshooting, and deliveringinnovative IT solutions. Proficient in all aspects of the software development lifecycle (SDLC), withexpertise in requirements gathering, test case design, and automation testing. Skilled in client-serverapplication testing, large database testing, and e-commerce testing, combined with a robust technicaltoolkit encompassing tools like Quality Center, Jira, Agile methodologies, and various scriptinglanguages. Adept at providing level 3 technical support and advocating for high-priority customeraccounts, ensuring swift issue resolution, and fostering strong client relationships.EDUCATIONJackson State University, BS Industrial Engineering & Minor in Computer ScienceLinkedIn Learning, AWS Cloud Practitioner Certification CoursesScrum Inc., Registered Product OwnerScrum Inc., Registered Scrum MasterVCE Certified Converged Infrastructure AssociateWORK EXPERIENCEDell Technologies Dallas, TXSenior Systems Development Engineer & Solutions Architect Aug. 2015 Feb. 2024Led the design and development of innovative IT solutions, leveraging cutting-edge technologies tomeet complex business requirements and drive digital transformation for our clients.Spearheaded in-depth research on cutting-edge storage and networking technologies, leading to thedesign and implementation of cloud solutions and converged infrastructure products, empoweringbusinesses to streamline data center virtualization and enhance diversification strategies.Devised and instituted comprehensive rules and protocols for new product designs, meticulouslyentering data into the XACT application backend via the Design & Modeling admin tool, ensuringstrict adherence to standardized configuration practices for seamless user experience.Collaborated closely with the Project Management Office (PMO) and engineering teams to translateuser requests into meticulously crafted Requirements and Architectural documents, facilitating theseamless generation of new products tailored to client needs.Played a pivotal role in the development lifecycle by actively engaging with the Development Teamduring the coding phase, ensuring meticulous adherence to specifications and seamless alignment withdesign objectives, resulting in high-quality, functionally robust solutions.Led thorough investigations into reported issues and diligently implemented updates and resolutionswithin the XACT Application across all models of 340/540 Vblocks and VXblocks systems, ensuringoptimal performance and user satisfaction.Senior QA Engineer & Lead Level 3 Support June 2011 Aug. 2015Supervised the design, development, and execution of software tests and automated test cases.Led the troubleshooting of newly developed software products and systems.Authored test plans, test cases, conducting tests, and documenting results of tests.Led decision making to influence product quality, product availability, and organizational objectives.Developed and implemented proposed solutions to resolve reported problems leveraging automatedsoftware test cases.Built and validated Vblock Configurations built using ACT and verifying all data correct in BoMBuild Of materials.Verified Configuration management; Quote management and Pricing of all Configurations areaccurately generated by the application.Led regression testing efforts during product releases and updates in DEV and UAT environmentsbefore pushing to PROD.Led Level 3 SME for VCE ACT Advance Configuration Tool, a new Web-Based Application.Trained India team in correct Level 3 support duties and how to utilize ticketing system ServiceNowfor all user requests and open issues reported.Provided Level 3 technical support expertise to facilitate incident and problem resolution for ALLinternal and external customers globally.Identified and delivered effective resolutions to a diverse array of technical challenges, showcasingexpertise in problem-solving across multiple domains.Functioned as a dedicated remote customer advocate for high-priority accounts, ensuring the swift andsatisfactory resolution of customer cases through proactive engagement and meticulous follow-up,thereby fostering strong client relationships and bolstering customer satisfaction.Thomson Reuters Carrollton, TXSenior QA Lead Engineer Oct. 2008 Feb. 2011Served as key stakeholder in the company s success during the development stage and UI testing ofthe New Web-Based Tax Application ONESOURCE SALES & USE TAX.Led generation of test scripts using Test Partners Scripting Tool to automate testing, resulting inhigher team efficiency, greater project effectiveness and on-time delivery of all test scripts to theProgramming Quality and Offshore teams.Led all regression testing during product releases and updates in DEV, PD and SAT environmentsbefore pushing to PROD.Served as the liaison between the Product Development Team and the Programming Quality Teamdemonstrating excellent communication skills.Provided technical support to internal and external customers by debugging and resolving applicationissues on time.Selected by senior leadership to work on special projects in collaboration with cross-functional teamsat external locations affiliated with Thomson Reuters on ONESOURCE SALES & USE TAX issues.ACS (Intellinex) Irving, TXLead Business Process QA Analyst Mar. 2006 Oct. 2008Served as key stakeholder in the company s success as a provider of E-learning Software Solutions bycollaborating with Development and Project Managers in identifying software requirements for newfeatures.Provided quality metrics and assurance of clients Learning Management System (LMS), LearningAdministrative System (LAS), Learning Content Management System (LCMS) and E-CommercePortals (ECOM).Provided quality assurance to ensure all the required test documents, test cases and test plans werecreated for Projects and led reviews for features in each release/customer release via testing in .NETenvironment.Led the solution development to challenges discovered in the test process, identified andcommunicated issues in a timely, concise manner effectively with onsite and offsite resources.Assisted team members in investigating and resolving product issues. Participates in design sessions:gathering and documenting test requirements and providing feedback on potential design and userissues as required.Designed test scenarios, cases and scripts for customizations and core enhancements, that thoroughlytest the business solution provided by Client s functionality.Led functional and regression testing in local, staging and production environments.Developed and maintained project plans regarding testing and log test results, and close issues/changerequests defects (bugs).JDN Solutions, Inc. Dallas, TXSenior Lead QA Analyst Dec. 2004 Mar. 2006Managed a team of 8 testers on various projects.Provided software solutions to drive the start-up company s success.Collaborated with Development and Business Analysts in identifying software requirements for newfeatures.Led the implementation of the software development process.Led the SDLC from inception to production to increase the QA team s involvement and reduceproduction bottlenecks.Assisted the business analysts with documenting the requirements and participated in requirementsreview meetings.Supervised the QA team in creating the required test documents, test cases, test plans and led reviewsfor features in the release.Owned the setup and maintenance of the test environments including .NET, JAVA, and WINDOWSenvironments.Wrote the Master Test Plan for each project handled by the start-up company.Trained QA team on Test Director in Quality Center to enter test sets and to associate every test setto a requirement to ensure traceability.Authored automated test scripts using Quick Test Pro (QTP).Managed defects entered by QA in Rational ClearQuest and uploaded defects daily to QualityCenter.Led the testing and verification of all forms of payment including credit card, cash, checks, UPCvalidation, reconciliation, the register GUI for company screen standards and system failure testing.Tested EDI by creating internal and external entities to verify successful transmission send/receive ofdocuments, medical records between simulated partners.Ciena Corp. / ONI Systems San Jose, CASenior Lead System Verification Test Engineer (SVT) Sept. 1999 Aug. 2004Served as the Business Analyst (BA) collaborating with Product Line Management (PLM) andSystem requirement group to ensure customer requirements were identified and documented.Evaluated WINRUNNER for (6) six months.Provided optical telecommunications systems solutions to ensure and support the start-up company ssuccess.Led a team of six (6) team members.Led Online Metro 7000, 9000, 11000 DWDM Optical Switch and Online Edge 2500 EnterpriseSystem.Created all system related documentation and configurations for the start-up company.Authored systems test plans and test cases for debugging purposes during the integration phase ofsystems Hardware and Software.Developed, documented and executed tests such as Software Security, Hardware Security,Configuration, Performance, Compatibility (Cisco and Juniper), Fault and Service InterfaceManagement (protection switching) on a variety of optical and electrical circuit packs: 2R-WCI (OC-3/12), 3R-WCI(OC-3/12/48), OC-192, GbE, 10GLAN, ESCON, GRDM, STMX, EMUX, CWDMs,EDFAs, OADMs, Allrate WCIs and others at system level testing for BLSR, UPSR, Linear and Point-to-Point network topologies SONET/SDH. Design site-specific documentation, technical drawing andQ.A. processes for customer beta systems.Successfully organized and led product certification phase for EMI and NEBS testing.Alcatel Telecom Richardson, TXSystems Engineer TSM II Aug. 1996 Aug. 1999Led 1640 DWDM Optical Switch.Created systems test plans and test cases for debugging purposes during the integration phase ofsystems Hardware and Software.Setup systems for customer demos and special test configuration to debug issues seen out in the fieldat customer site resulting in the product being cleared for Release to General Availability (GA).Prepared written material in support of all aspects of engineering, examples are site-specificdocumentation, technical reports, QA and processes.Devised and recommended solutions to customer requirements based upon knowledge of theirnetwork applications.Test & Turn-up EngineerInitiated new product testing and assisted with software upgrades, hardware retrofits, reconfigurationsand Network maintenance support.Compiled and produced the appropriate documentation to enable the installation and commissioningof equipment within the project timescales and performed customer database Hot Swaps for the Testand turn-up 1631 (LMC) and (SMC) Digital Cross Connect Switch's.EDS Plano, TXComputer & Network Engineer Oct. 1993 May 1996Monitored company network to reduce and eliminate outages.Assisted customers worldwide by troubleshooting and resolving network and hardware issues.Monitored nightly batch jobs for the General Motors account to ensure there were no program failuresor (JCL) job control language errors.Debugged and recorded errors to re-submit and present to account leadership team.Monitored executive accounts payroll batch runs.Served as EDS ISO 9000 auditor responsible for ensuring all groups were compliant with ISO rulesbefore being audited by an outside firm.SKILLS & EXPERTISESDLC, Client-Server Application Testing, Large Database Testing, Requirements Management, DefectManagement, Testing Methodologies, System Level Testing, E-Commerce Testing, IT Technical Support,Point of Sales (POS), TELECOM, Healthcare, QUALITY CENTER, TESTDIRECTOR 8.0, TestComplete, MICRO FOCUS TESTPARTNERS 6.3, Remedy, DDTS, CTF, Clear-Quest, Jira, Rally,Kanban, Agile CERT, SCRUM, SEI, CMM, RDBMS, QTP, WINRUNNER, EDI, Excel, PowerPoint,Access, Word, Visio, Microsoft Project, Windows 98, 2000, & XP, JAVA, .NET, Web Testing,ServiceNow, SFDC,SOAP, PEARL and SILK testing, VCE certified converged infrastructure associateand ISO 9000 auditor, Registered scrum master, registered product owner. |
