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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX C: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryWith over 20 years of experience in the enterprise storage sector, I have honed my skills in planning, designing, configuring, administering, implementation and supporting enterprise computing infrastructure and applications. My expertise spans across SAN, NAS, DAS, Hybrid, Block and Flash Storage with a strong focus on HA & DR designing, testing, data migrations, virtualization, and consolidation. I am particularly adept at executing Host, Application, Mainframe, storage migrations and managing complex storage environments for Linux, Solaris, Windows, VMware, Hyper V and AIX. Certified Data migration architectSkillsData Center consolidation and virtulazation.Cisco, Brocade, McData switchesStorage 3PAR, HPE, EVA, IBM, HDS, EMC, Netapp, MSA 2040,TegileExcellent problem-solving abilitiesHP, Dell, IBM serversData ClassificationVeeme, NetbackupHA & DR Solution designTeam leader,builder and playerScripting for repeatable processesOS Windows 2008-2019, Unix, Linux, AixWork HistorySenior Technical Resource Center Analyst 03-2022 PresentHitachi VantaraWorked with AIX, Linux, Windows Server, Unix, VMware, and Citrix dba teams on host connectivity and performance issues.Collaborated with developers and operations teams to resolve customer escalation cases involving hardware, software, performance issue, by reviewing Array logs, Host logs files for host running red hat Linux, Linux, Unix and Window and performance.Took ownership of critical, complex Sev1 escalations calls, Hardware, and software deployments, Single point of contact for the customer throughout the entire case process, driving to resolve issues in a timely manner, meeting customer SLA requirements, providing root cause analysis and presenting findings to the customer.Managed service now Incident and problem management tickets providing necessary approvals and presented the change request in weekly change meeting to review issue, risk, overview of change request.Created KB article, best practice documents to be presented to customer, created SOP ensure that companys internal operational level agreements SLA agreements are being meet.Identify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventoryProfessional 5 11-2019 1-2022Western DigitalCreated S.O.P, Best practices, Run Book, New Deployments & Configuration procedures documents for hardware replacements, OS upgrades, IPMI, BIOS firmware updates for Flash storage environmentSME for 3PAR hardware and software, AO, DO, RC, Peer Motion, online importPerformed migrations from Legacy Storage 3PAR, HP-X, EVA, EMC VNX to new HPE and EMC Powermax arraysAssisted customers with host issues on VMware, Windows, AIX, ZFS, Linux, NFS, CIFS, iSCSI,Oracle, MYSQL,MSSQLWorked with customersand various business team troubleshooting storage related issues variety of storage arrays, including HPE, 3PAR, Active Scale, HDS, Tegile/flash- ZFS, Dell/EMC (VNX & PowerMax), NetAppWorked with data center FEs by providing support for hardware replacements, NVME, SSD< HDD, DIMM, Controllers, upgrades, OS upgrades, IPMI firmware update,Lead support engineer for Escalation and Sev 1 case, single point of contact for customer and all teams involved, drove case to find root cause, appropriate resolution, created finding documentationIdentify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventory.Created action plans for scheduled part replacements, OS upgrade and Firmware updatesSummitted Change request for day and day operation task, switch zoning, provisioning, replication, createing snapshotTechnical Support Engineer -11/2018 11/2019Western DigitalProvide exceptional customer support to WD Customers and partners via telephone calls, email, and Shared Screen communications to drive the highest level of customer satisfaction and minimize system down-timeCreate, manage, respond and drive to resolution L4 support cases submitted by customers, partners, and resellers experiencing challenges using WD server and storage hardware and software products within the specified SLA,Provided technical expertise on escalation case for software and hardware issues, working with various internal teams to duplicate issue collected host and array log files and reviewed to determine root cause, and appropriate resolution for the customer.Deliver product support training to internal and external support teams, enabling them to capably support western Digital/SanDisk products as appropriateAuthor and submit knowledgebase articles based on customer issues and interactionsSME for 3PAR, HPEStoreserv, Storeonce in house hardware and software, AO, DO, RC, Peer Motion, online importWorked with data center FEs by providing support for hardware replacements, NVME, SSD< HDD, DIMM, Controllers, upgrades, OS upgrades, IPMI firmware update, ZFSTechnical Consultant IV, 02/2018 to 06/2018DXC TechnologyPreformed storage provisioning and other Admin task for state and health care clients.Lead weekly client meeting to discuss past week activity's and future projects.Senior data migration architect for a team to migrate host, applications, block, NAS, SAN, object storage.Conduct client kick off meetings to review project scope of work,set proper client expectation and timeline expectations.Create detailed migration architecture documents showing process, dependencies, timeline, architecture reference and Visio diagram.Performed infrastructure data center assessments and health checks covering SAN, NAS, Enterprise Storage Systems and Network.SME for 3PAR, HPE hardware and software, AO, DO, RC, Peer Motion, online importIdentify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventoryCreated storage capacity and port utilization reports for account teams as needed.Created zones for new host connectivity following best practices policy that were set in place.Technical Consultant, 06/2016 to 02/2018Freelance ConsultingActed as lead technical authority and lead architect for multi data center migration for Mainframe, opensystems, Block, NAS, SAN, host and application migrations.Lead technical data migration with discussions various Lines of business(L.O.B) groups to determine data classifcation, address and overcome any concerns or questions.Create detailed migration architecture documents showing process, data classification,dependencies, timeline, architecture reference and Visio diagram.Conduct client data migration kick off meetings for discovery, scope,set proper client expectation and timeline expectations.Identify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventory.Used Microsoft Project and open source application to track migration progress, status, keep customer L.O.B and management updated.Deployed, integrated and troubleshoot issue around Recovery Manager Application with MS-SQL, MYSQL, SQL- Lite and Oracle.Created Data Center Assessment Documents,Test plans and Visio diagrams for the customer.Function as a subject matter expert (SME) for 3PAR, HPE, MSA, Hybrid Storage, proposed solution design, configuration, implementationPre Sales Solutions Architect-Technology Consultant, 10/2015 to 05/2016Hewlett Packard EnterpriseProvide technical expertise to support both direct sales and channel partners to identify customers' data center business needs and technical requirements throughout the sales process.Drive new data center sales initiatives for server, network, storage and enterprise software products in assigned territory to exceed quotas.Create and Presented technical presentations to Executive level and technical audiences showing the value of the HPE Solution and to address and overcome any concerns or questions.Used salesforce to track current and future opportunities for direct sales team and updated salesforce weekly.Created solution architecture configurations, BOM files for SAN storage NAS Storage, network solutions.Worked with Customer to understand their needs and business requirements to build a solution that meets and exceeds there expiations.Created Visio data center diagrams and other documents for customers as needed.Lead and supported technical pre sales Demo's and POC's.Technical Authority for Hyper Converged, Hybrid Storage, NAS, Synergy 480 and associated Enterprise software products.Establish trusted advisor relationship with Executive Level management and decision makers to foster an ongoing dialogue to drive new business.Technical Consultant V, 12/2010 to 02/2015Hewlett PackardSME for 3PAR hardware and software, AO, DO, RC, Peer Motion, online importLead migration architect for array, host and application migration for SAN and NAS storage.Implemented and configured migration tools MPX200,Vmotion, Double take, ATAdata, Remote Copy, Peer Motion and Online Import.Worked with Customer infrastructure teams to review, L.O.B needs, document workloads, data classifaction, system dependencies, business requirements needed for a successful data migration.Lead technical whiteboard HA and DR design discussion and creating DR best practice processes and procedures.Create detailed runbook document showing process, timeline, architecture reference and Visio diagram.Deployed, configured and troubleshoot issue around Recovery Manager Application with MS-SQL, MYSQL, SQL- Lite and Oracle.Conduct client Data migration kick off meetings for discovery, scope,set proper client expectation and timeline expectations.Deployed and configured 3PAR Storage, MSA 2040, Stoserv, storOnce,, Storage, for customers.Lead and provided support for Proof of Concepts (POC) and Demos.Performed and Created Assessment Documents for SAN and NAS storage, Visio diagrams for the customer.Deployed and configured HP Servers RX 7620/40, RX 8620/40, RX3600BL-XXX, DL-360.DL-380, HC-250, HC-380, C7000, F5 and Barracuda load Balancers, Brocade and Cisco Switches.Worked with data center FEs by providing support for hardware replacements, NVME, SSD< HDD, DIMM, Controllers, upgrades, OS upgrades, IPMI firmware update,Assisted support engineering team with escalation call on performance and replication issue by analyzing collected data to determine root cause and appropriate fix.Technical Solutions Engineer, 04/2008 to 12/20103PAR IncProvide sales teams technical expertise and support throughout the sales process to achieve and exceed quotas.Created and presented technical presentations showing the value add of the 3PAR Solution to customers and prospects.Provide technical support to sales team and partners in identifying customers' business requirements throughout the sales cycleConduct all presales product demos on web and face-to-face meetings, field marketing and industry events.Provided first line of support to assigned customers in my territory.Deployed, integrated and troubleshoot issue around Remote Copy, Recovery Manager Application with MS-SQL, MYSQL, SQL- Lite and Oracle.Drive new data center sales opportunities for storage and software products in my assigned territory.Created Storage configurations and BOM files for pricing.Lead customer technical whiteboard discussion to address any customer concerns about the 3PAR hardware and software products.Lead Technical presales POC, Customer Demo's and worked with sales team at tradeshows.Organized and lead user groups and customer training and best practices on Hardware and Software products.Establish trusted advisor relationship with Executive Level management and decision makers to foster an ongoing dialogue to drive new business.Responded to RFI/RFP questions.Senior IT Storage specialist / Solutions Architect, 09/2005 to 03/2008IBMProvided technical expertise for data migration discusssion with at customer meetings to determine criteria for successful migration.Lead Architect for a team of 11 engineers for the State of Texas 31 to 3 Data Center Transformation, Consolidation and Migration project.Mentor junior solution architects on best practices for large scale data center migration.Conduct client Data migration kick off meetings to review data migration scope,set proper client expectation and timeline expectations.Create detailed migration architecture documents showing process, data classification, dependencies, timeline, architecture reference and Visio diagram.Lead weekly customer facing meeting to discuss activity status to address any issues or concerns and next steps.Created data center infrastructure design and Visio documentation to be presented to the customer.Collected performance data using the tools Performance Tools to analysis for possible performance issues.Gathered data from customer's current infrastructure for capacity planning and forecast.Organized and lead weekly multi-vendor project meeting to review project status and address concerns or issuesLead and managed a team of 9 system engineers that were responsible for Walmart's production SAN and backup administration duties.Scheduled break fix parts replacement with data center operation team and vendors.EducationAssociate of Science: Electronic TechnologyUtah Technical College - Provo, Utah3PAR, HPE, HP Hardwareo3PAR Apps - Remote Copy, Peer Motion, Online Import, AO and Performance tuning championsoStorage Architectures HPE-StoreServ 7XXX,8XXX 10XXX, 20XXX, HP-XP, MSA 2040, 3PAR -E200, S400/800,T400/800,F200/400,V400/800,oStoreOnceoServer Architectures - HP BL-XXX, DL-360, DL-380 HC-250, HC-380, C7000, Dell power edgeoBackup Solutions- Backup Exec, Net backup, Commvault, VeeamoMulti pathing Software- Power Path, MPIO, HDLM, NativeoSwitches- Brocade, Mcdata, Cisco Director switches and routersoOS Windows 2008, 2012,2016, 2019, Unix, Linux, Linux redhat, VMware |
