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EMPLOYMENT HISTORYJAN Street Address  - MAY 2024Mother Baby Nurse Tech, Hendrick Medical Center, Abilene, TX FEB Street Address  - PRESENTReceptionist, Absolute Perfection Day Spa, Abilene, TX JUN Street Address  - JUL 2021Caregiver, Nurse Next Door: Street Address /7 Home Care Service, Frisco JUN 2020 - JUL 2020Intern, Baylor Scott and White Physical Therapy and Rehab Center, Frisco, TX Street Address  - PRESENTNanny, Private households, Prosper, TX4051 Brazoria Dr. Prosper, TX, 75078,Prosper, US, 75078EMAIL AVAILABLEPHONE NUMBER AVAILABLESILVANNA SIMOESSALES REPRESENTATIVEPROFESSIONAL SUMMARYDedicated and results-oriented professional passionate about excelling in communication and adaptability in the healthcare field. Proven ability to effectively engage audiences through strategic communication strategies across various platforms. Demonstrates expertise in mental health, CPR/BLS, leadership, ensuring effective engagement and innovative solutions, and becoming a member of the National Association of Pharmaceutical Sales Representatives. Seeking to increase my skills to deliver innovative solutions and drive growth as a Sales Representative in the healthcare field.Provided comprehensive care to mothers and newborns, ensuring well-being and safety. Educated families on car seat safety and infection control, improving patient knowledge. Conducted medical procedures such as cord care, blood sugar checks, and IV insertions. Assisted in newborn care, including bathing and circumcision, enhancing patient comfort. Collaborated with medical staff in lab procedures, contributing to accurate diagnostics. Streamlined patient care routines by efficiently feeding, bathing, and dressing newborns, enhancing overall patient satisfaction.Manage client appointments and inquiries, ensuring efficient scheduling and communication. Enhance client satisfaction and retention through exceptional customer service. Resolve customer complaints promptly, maintaining professionalism. Utilize software for administrative tasks, improving operational efficiency. Coordinate with team members for seamless operations, fostering a cohesive work environment. Accurately manage client information and appointment schedules, ensuring all records are up-to-date and error-free. Promote spa services and products to clients, boosting sales and enhancing customer satisfaction through tailored recommendations.Delivered compassionate elderly care in-home, ensuring daily needs and errands were met efficiently. Supported meal prep, transportation, and household chores, enhancing clients' quality of life. Provided reliable assistance for medical appointments, contributing to clients' well-being. Educated patients on physical therapy practices, enhancing their understanding and engagement. Demonstrated knowledge in physical therapy diagnoses through daily quizzes, showcasing expertise. Observed and learned from experienced physical therapists, gaining practical insights. Collaborated with physical therapists to enhance patient education, leading to improved patient compliance with treatment plans.Provide childcare for children aged 6 weeks to 15 years, ensuring a safe and nurturing environment. Transport children to various activities, maintaining punctuality and safety. Travel with families to offer full-time care during trips, adapting to different environments. Supervise children at all times, preventing accidents and ensuring well-being. Managed daily schedules and educational activities, fostering a nurturing and stimulating environment for children. EDUCATIONAUG 2015 - MAY 2018Fullerton Union High School, Fullerton, CAI was involved in National Honors Society Club (NHS) as the Secretary which consisted of promoting a high level of leadership and service, maintaining records and attendees, and overseeing all club events Tutored younger peers or students Put together and mailed out care packages for members in the Navy Handmade blankets for women's shelters Volunteered at food drivesAUG 2018 - MAY 2019Prosper High School, Prosper, TXAUG 2019 - DEC 2022Texas Tech University, Lubbock, TXJAN 2022 - DEC 2024Bachelors in Health Sciences, Abilene Christian University, Abilene, TX Graduating in December 2024 with a Bachelors in Health Sciences COURSESCertified Nursing Assistant at Integrity HealthCPR/BLS First Aid Certified at American Heart Association Mental Health First Aid at National Council for Mental Wellbeing National Association of Pharmaceutical Sales Representatives SKILLSCNA CPR/BLSFirst Aid Mental HealthLeadership Problem-solvingCommunication AdaptabilityMS Windows ExcelWord PerfectLANGUAGESEnglish Arabic