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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYTo obtain employment in the role of manager utilizing over 20 years experience in managing resources and team members to increase customer base, provide conflict resolutions while expanding and supporting the companies sales and marketing efforts.SKILLSBudgeting and financeMaterials ManagementWarehouse ManagementCost ReductionCustoms ComplianceStaff Training and DevelopmentShipping and receiving operationsMentoring and trainingSupplies inventoryTeam ManagementEXPERIENCEManager - Logistics / Harbor Freight - Charlotte, NC 02/2019 - 06/2024 Developed and implemented strategies to improve warehouse efficiency. Managed inventory levels through data analysis and forecasting techniques. Monitored shipping documentation for accuracy, completeness, and timeliness. Organized shipments according to destination requirements and customer specifications. Recruited, trained, supervised, evaluated performance, and disciplined staff members. Resolved customer complaints regarding order fulfillment issues in a timely manner. Worked collaboratively with customers and staff at various levels. Led and managed projects to support logistics efforts and plans. Identified and resolved shipping and packaging errors. Logged, processed and followed up on merchandise authorization shipments in databases. Managed payroll processing and employee scheduling activities. Store Manager / Rite-Aid Pharmacy - Worcester, MA 05/2012 - 08/2018 Conducted daily store operations, including opening and closing procedures and cash handling. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Recruited, trained and supervised new employees.Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement. Maintained accurate records of employee performance reviews. Managed daily banking activities such as deposits and withdrawals. Prepared monthly reports on sales figures, expenses, profits. Trained and mentored associates to teach daily tasks and procedures. Managed inventory tracking and physical inventory counts to minimize loss. JBCompleted thorough opening, closing and shift change functions to maintain operational standards each day. Monitored employee performance and identified performance gaps for corrective action. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.Target Mobile - Millbury, MA 01/2011 - 05/2012Developed and implemented sales strategies to increase market share. Managed daily operations of sales department, including supervision of staff members. Provided technical support for customers when needed, answering questions about product features and capabilities.Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives. Created and maintained sales environment to support business objectives. Developed and implemented new sales strategies to update product lines. Store Manager / CVS Pharmacy - Worcester, MA 01/2009 - 01/2011 Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Recruited, trained and supervised new employees.Implemented efficient systems for tracking stock movement. Assessed operational efficiency of the store's departments. Managed daily banking activities such as deposits and withdrawals. Prepared monthly reports on sales figures, expenses, profits. Managed inventory tracking and physical inventory counts to minimize loss. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Assistant Store Manager / CVS Pharmacy - Worcester, MA 01/2007 - 01/2009 Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.Provided leadership support during peak business hours by motivating staff members to meet targets. Oversaw daily cash handling procedures, reconciling discrepancies as necessary. Answered customer questions and addressed problems and complaints in person and via phone. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.Completed thorough opening, closing and shift change functions to maintain operational standards each day. Facilities Coordinator / Iron Mountain - Boston, MA 02/1997 - 06/2006 Completed all monthly LP auditsResponsible for hiring and training of new employees Ensured compliance with safety regulations through regular inspection of fire extinguishers, smoke alarms, exit signs.Managed security systems within the building such as access control systems. Processed purchase orders for new materials needed for upkeep or repair of facilities. Management of district cell phones accounts for more then 200 phones Industrial truck trainer and record keeper.EDUCATION AND TRAININGHigh School Diploma 06/1992Bartlett High School - Webster, MA |
