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Click here or scroll down to respond to this candidate Candidate's Name
E: EMAIL AVAILABLE | M: PHONE NUMBER AVAILABLE
Summary
Multi skilled management professional with sixteen years of work experience in the area of Business Analysis for software (CRM and ERP) implementation, Analytical Reporting, Compliance, Quality Analysis for a leading multi-disciplinary professional organization.
Key SkillsBusiness AnalysisSystem Integration
Six sigma green belt
Data analytics
Campaign managementChange ManagementQuality AnalysisProcess Automation and ImprovementBusiness development & MarketingISO Lead auditor in QMS
Professional Synopsis Implementation of Application Software for different business divisions through SDLC process involving gap analysis, requirement analysis, documentation, UAT, Training and Deployment.
Implementation and integrations of Softwares like ERP, CRM, Reporting Automation Tools and Campaign Management tools
Led the team for enhancement and improvement of business processes through technological implementations.
Efficiently created dashboards and analytical reports highlighting company credentials facilitating management in decision making. Experience in creating interactive, analytical Business Intelligence (BI) dashboards.
Adept at collaborating with QA/Testing team to develop Test plans, Test scenarios, Test cases, and Test objectives Proficient in conducting GAP analysis using AS-IS and TO-BE business, Impact analysis and Risk analysis Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team Successful as a team player to work in conjunction with other DBA s, testers, developers, and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in ProjectsExperienceAmbit Software
The company is based out of India specializing in Software implementation January 2018 December 2022
Functional Consultant Business Analyst (Retainership basis)Worked as a functional consultant along with client and technical development team towards successful implementation of CRM system (SugarCRM and Infor CRM).
key responsibilities
Post implementation support to users by resolving user issues and queries
Gathering and understanding the requirements, conducting feasibility study and providing suitable solution to meet business requirements Conducting training for USA, UK and Europe based Business users Creating management Dashboards and Reports and reporting to the top management
Understanding current processes and mapping the same within the CRM system Planning & designing screens (screen mockups) based on business requirements Preparing Process Flow Diagrams and system requirements specification documents
Conducting BA level testing before go-live of the process and ensuring successful go-live of the process Meeting deadlines without compromising quality Proficient in addressing needs of the overall relationship and serving as the day-to-day primary contact for clients Admin support for Hubspot tool for Leads and marketing campaigns to users and Management Part of Managed Services Team providing user support via FreshService ticketing toolBaker Tilly DHC (Member of Baker Tilly International a worldwide network of public accounting organizations) January 2006 -- March 2017Manager-Shared Services
Part of various strategic business transformation projects of the CEO s office with the goal of application integrations, data transparency, data driven decision, process automations and business process improvements.
Key responsibilities
Implementation of ERP, CRM (Infor CRM), Campaign Management Tools and Business Automation Tools followed by integration of the same in an ERP system, involving
Mapping business requirements and translating these requirements into functional specifications Preparation of System Requirement Specification (SRS) document and detailed process flow diagrams
Discussing with vendor, as subject matter experts, on current processes, pain areas and requirements
Comprehending current processes and suggesting best business practices for To be Process
Co-ordination for creation of functional scenario s for user acceptance testing (UAT)
Ensuring the seamless go-live of process post testing Designing and reviewing analytical reports for middle and top management Resolving functional queries of the users across all locations Conducting training for management and employees on a pan India basis Creation of end-to-end process and user manual Database managementQuality management Led various six sigma projects for the improvement and automation of identified processes Process owner for client satisfaction survey, ensuring redressal of clients complaint. Based on the client feedback received, highlighting client s pain areas along with key client trends which were contributors to decrease in organizational revenues Ensuring preparedness of the organization for the internal and the external ISO 9001:2008 quality audits Implementing and conducting ISO quality audits to ensure compliance with quality procedures of the organization Digitizing in Client Relationship Management software and implementing client grievance redressals mechanism thereby ensuring that apt corrective and preventive action was taken by the CEO and service line leader at the required instances Gap analysis, redefining the prevailing processes, automation to eradicate manual intervention and successful implementation of the improved processes across all branches Creation and regular updation of the quality system and procedure manuals
Supporting management in business development activities which involved
Competitor analysis and industry research for target companies
Data analytics support to management for developing business strategy for prospective clients Target oriented research to formulate service proposition to meet prospect requirements Preparing and data support for financial proposals and technical presentations / proposals based on the requirement of the prospective client Providing business development support to the employees and partners by sharing real time information / dataMarketing and campaign management which involved
Direct marketing of organization s services by planning and processing a campaign which includes coordination with the respective operation teams and vendor Identification and creation of the target audience Ensuring timely processing of the scheduled campaign
Tracking, responding and acting upon the responses aptly
Database management - enhancing the contact base with live and qualitative contacts
Corporate Communications
Regular coordination with the vendor and ensuring that the website is developed and is functional with the real-time updates about the company Designing and circulation of the internal and external communications Coordination with PR agencies and the top management for the upcoming event schedules / publications Facilitating standard documents as per the defined guidelines of the companyHaribhakti & Co., Chartered Accountants
Audit executive Risk Advisory services May 2004 till December 2004 KYC Audit for Demat account holders and the verification of the same Physical verification (On-site verification) of Demat account holdersEducationDegreeInstituteYearMBA MarketingSymbiosis, Pune, India2010 - 2012MBA FinanceInstitute for Technology and Management (ITM), Mumbai, India2006 - 2008Bachelor of commerceSIES College of Arts, science and Commerce, Mumbai university, Mumbai, India2001 - 2004Trainings and Certifications SugarCRM Infor CRM Six Sigma Green Belt from KPMG India Diploma in digital marketing from Softpro India Quality Management Systems Internal Auditor and Lead Auditor training from TUV India NCFM Capital Markets (Dealer) Module from National stock Exchange |
