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Maria De Jesus Reyna HernandezPHONE NUMBER AVAILABLEEMAIL AVAILABLEExperience:- Owner of various successful businesses ranging from car sales to food industry for 18 years.- Fluent in both English and Spanish, providing excellent bilingual customer service to clients.Skills:- Exceptional communication skills, able to effectively communicate with customers and employees at all levels.- Strong leadership skills, having successfully managed multiple businesses simultaneously.- Creative problem solver, able to think outside the box- Passionate and driven, with a strong work ethic and commitment to success.- Personable and friendly, able to build strong relationships with customers and employees.- Adaptable and flexible, able to thrive in fast-paced and ever-changing environments.Experience:Self-Employed Towing Business Owner, M&M Towing2005- 2015 Schertz Tx- Successfully launched and managed a thriving towing business, providing exceptional roadside assistance and vehicle recovery services.- Developed and implemented effective marketing strategies to attract new clients, resulting in a significant increase in customer base and revenue.- Built and maintained strong relationships with local law enforcement agencies, auto repair shops, and insurance companies, fostering a network of strategic partnerships.- Demonstrated excellent problem-solving skills in handling challenging situations, ensuring the safe and efficient towing of vehicles while delivering exceptional customer service.- Managed business operations, including budgeting, vehicle maintenance, inventory management, andscheduling, ensuring smooth day-to-day operations. Sales Representative, Owner of Fruteria La Reyna2012-2019 San Antonio Tx- Consistently exceeded sales targets by leveraging strong product knowledge, persuasive communication, andexceptional negotiation skills.- Cultivated and maintained a diverse client base by providing personalized solutions and building long-term relationships.- Conducted market research and competitor analysis to identify new business opportunities and develop effective sales strategies.- - Collaborated with cross-functional teams to ensure seamless order processing, timely delivery, and customer satisfaction.- Actively participated in sales training programs and workshops to enhance sales techniques and productknowledge.Customer Service Representative,- Provided exceptional customer service and support, ensuring customer satisfaction and loyalty.- Handled a high volume of customer inquiries, resolving issues promptly and professionally.- Effectively communicated complex product information and policies, ensuring a clear understanding for customers.- Collaborated with internal teams to address customer concerns, escalating issues when necessary.- Received consistent positive feedback from customers for outstanding service and problem-solving abilities. References:Available upon request.